Visitor Visas: Sub-Saharan Africa

James Brokenshire Excerpts

Wednesday 8th June 2016 Westminster Hall

[The Minister for Immigration (James Brokenshire)]

It is a pleasure to serve under your chairmanship, Mr Davies. I congratulate the hon. Member for Glasgow North (Patrick Grady) on securing this debate, and I certainly underline to him a commitment to continue to engage. The hon. Gentleman asked whether I would be prepared to consider further representations on individual parables, or examples from the discussions that he and I have had with representatives of the Scotland Malawi Partnership. I will certainly reflect on those. It may be appropriate for me to write to him on the representations that he has made to me separately, on further consideration of some of the facts that have been asserted and some of the experiences that have been described. I certainly give him that clear commitment at the outset.

I recognise that the UK is a major donor to Africa. Scotland obviously has very strong ties to Africa and to Malawi in particular through the Scotland Malawi Partnership, which has been rightly referenced during this debate. That is something to celebrate and I recognise the continued focus to which the hon. Gentleman and other Members will wish to draw attention.

I underline that the UK is welcoming record numbers of visitors. In the year to June 2015, 9 million non-European economic area visitors came to the UK—an increase of 0.5 million when compared with the previous year. We also issued 1.9 million visit visas in the year to March 2016—an increase of 2% when compared with the previous year.

Let me respond to some of the themes that the hon. Gentleman highlighted. Visas are an effective tool for the UK in helping to reduce illegal migration, tackling organised crime and protecting national security. They are an important part of the UK’s immigration system, which is fair to legitimate migrants and tough on those who flout the rules. However, I know that, for some, obtaining a visit visa for the UK can seem to be an inconvenience or to put up hurdles or obstacles. That is why the UK has invested heavily to ensure that applying for a UK visa is as straightforward as we can make it. We have upgraded our entire network of visa application centres to increase capacity. We have made our processes less bureaucratic, we ensure fast turnaround times and we offer appointments out of working hours. We have extended our five to seven-day priority service, which is now in nearly 200 countries, including 23 locations in Africa. We have also taken steps such as introducing a passport pass-back service in some locations so that customers can retain their passport while their UK visa application is being processed.

Our super-priority 24-hour visa service is building on the popularity of the five to seven-day service. It has been introduced in Pretoria and Johannesburg in South Africa and we are rolling it out to Nigeria. We judge that all those changes are working to provide greater flexibility and choice. We know that they have been welcomed by many travellers and tour operators. Ninety-nine per cent. of all visit visas are processed globally within the customer service standard of 15 days, with 85% of people who applied for a visa in the year to March 2016 being successful.

Visas, of course, play an important part in facilitating travel to the UK to maintain connections between Africa and the UK, for all the reasons highlighted by the hon. Gentleman, including debate and exchange. They underpin so many of the factors to which he drew attention. In Africa, most decisions are made significantly faster than the 15-day standard; for example, the average is 5.1 days in South Africa, 8.1 days in Cameroon and 7.9 days in Malawi.

I understand that the hon Gentleman is concerned that visas for some anti-poverty campaigners to come to the UK to speak of their experiences, including from sub-Saharan Africa, have been refused. I cannot comment on individual cases, but visitors must satisfy Home Office rules and requirements. I will dwell on this a little because I appreciate that that was one of the central points of his contribution. Some people have suggested that individuals with modest economic circumstances are precluded from being granted a visa, even if a genuine sponsor in the UK is meeting the cost of the visit. I will say in straightforward terms that all visa applications from anywhere in the world are considered on their individual merits against the immigration rules. Applicants should provide evidence to show that they meet those requirements. Visitors to the UK must show that they can be adequately accommodated and supported during their stay and can meet the cost of their onward journey. That is important to ensure that only genuine visitors come to our country and to protect our system.

There is flexibility within the rules for visitors to be maintained and accommodated by friends or relatives and also now for a professional organisation to do so. Entry clearance officers will take into account all information provided by applicants and their sponsors when making decisions on visa applications. They can make inquiries directly with sponsors where necessary. I underline the importance of providing all relevant information and details when making an application because entry clearance officers in essence have to make that decision based on the evidence provided to them. If there is some way to work with parliamentarians to underline such requirements and the information that would be looked at positively—again, we have to consider each application on its merits—that is a dialogue and a discussion I am prepared to continue with not just the hon. Gentleman but others from all-party parliamentary groups and Select Committees. Let us see whether we can help to provide further information. It is certainly not our intention to try to trip people up. It is about looking at these matters appropriately and fairly.

In the year to March 2016, 75% of all applications from sub-Saharan African nationals were granted. UK Visas and Immigration for the Africa region, which is responsible for delivering visa services across sub-Saharan Africa, offers, we believe, good customer service, with a modern and efficient visa service that received customer service excellence accreditation in both 2015 and 2016. All applicants now apply and pay online, which provides a streamlined process, and they can make appointments to submit their documents and biometrics at one of our visa application centres, of which there are 30 in sub-Saharan Africa.

I will dwell a little on some of the cost issues. Again, we believe that the UK visa offer is competitive. It costs £87, is valid for six months and is multiple entry. A Schengen short-stay visa costs around £60, is valid for three months and is single entry. We work hard to ensure that our hub-and-spoke model helps to ensure that visa applications are processed consistently. Consistency in decision making is important and was one of the factors that led us to the hub network. That is important to deliver high standards across the network. It does not represent a deterioration of service for those applicants whose documents are sent to UKVI from the country in which they reside.

I understand the difficulties for applicants in countries without application points and we do our best to mitigate disruption, including through an on-demand mobile application service. We have user pay visa application centres in nine countries in Africa where there are low volumes of applications. We seek to strike a balance in having a network of visa application centres that make things more accessible, particularly when low volumes might not support a full visa service. I know that, for example, the number of visas issued in Malawi was around 1,600 last year and remained fairly stable between 2015 and quarter one of 2016. It is about how to have a sustainable network that is able to meet the needs and provide some accessibility in that way.

[Patrick Grady]

I am grateful for the Minister’s constructive tone, but 1,600 applications in Malawi is two or three a day, so why not provide an in-house service within the consular system? Given that the system is remote and online, is there any scope for sponsoring organisations to help with applications remotely from the UK, where we have better internet connections?

[James Brokenshire]

On the relationship between UK Visas and Immigration and high commissioners, only decision makers who are entry clearance staff can issue visas. However, we have established arrangements for handling urgent compassionate cases when there are logistical barriers to issuing a visa in time for travel. UKVI works closely with colleagues from other Departments to ensure that our visa service in a given country is appropriate to the local situation and that UK interests in a particular country are given appropriate weight. We obviously have an ongoing dialogue with colleagues in the Foreign and Commonwealth Office about the visa service.

How payment is made was a factor that the hon. Gentleman and his hon. Friend the Member for Rutherglen and Hamilton West (Margaret Ferrier) highlighted. When we look at global visa services worldwide—not just from the UK, but from Schengen countries and others—they are moving to digital by default. There are issues of credit card availability for some, so it is open to others to provide their credit card to facilitate payment. It does not have to be made by the individual, but we continue to focus on how to deliver digital by default and ensure that that is understood and recognised.

I want to respond to some of the other points that the hon. Gentleman highlighted. As I said, I am always content to receive representations about the Home Office’s policies and processes and in that spirit I confirm that I am happy to receive evidence and case studies from the Scotland Malawi Partnership. In the context of some of the issues in relation to Malawi, I recognise and appreciate the close connections there. We believe we have a very good visa service in Malawi. The visa application centre in Lilongwe is open five days a week and applicants can provide their biometrics. Again, on the issue of biometrics, we have that network of visa application centres. That is becoming the default for most countries in providing visa services, and we offer the priority visa service that I highlighted, with a five-to-seven day turnaround time for applicants. On customer service standards in Malawi, 97% of Malawian visitor visa applications, including for business visitors, were resolved in line with the 15-day service standard in 2015. There was an average processing time of just 7.9 days for all non-settlement visa applications.

We are keen that the UK should continue to attract business and leisure travellers, who will help our economy to grow further, so in April 2015 we simplified the immigration system for people visiting the UK by streamlining the routes, reducing their number from 15 to four, and by creating more flexibility for visitors to do a wider range of activities. For instance, a visitor with a standard visit visa is allowed to come to the UK for a holiday, take part in a sporting event, attend meetings and visit family, instead of having to apply for separate visas for each of those relevant requirements. That has been favourably received, and certainly we continue to reflect on the visa offering, in terms of both policy and the customer service standards that are adhered to.

I very much welcome the opportunity of this debate and the manner in which the hon. Member for Glasgow North approached it, and I very much appreciated the meeting that we held with the Scotland Malawi Partnership. I look forward to continuing the discussion and certainly I will respond to him formally in relation to a number of the more detailed examples and points that he set out. I hope that that may provide a further opportunity to underline our commitment to those standards and to ensuring that the UK sends a very clear message that it is open for business and open for attracting visitors to come to this country and enjoy everything that we have to offer.

Question put and agreed to.

Resolved,

That this House has considered visas for visitors from sub-Saharan Africa.