Oral Answers to Questions

Debate between Jacob Young and Steve Tuckwell

Monday 4th March 2024 Commons Chamber

[Steve Tuckwell (Uxbridge and South Ruislip) (Con)]

16. Whether his Department is taking steps to ensure that there is appropriate recourse for renters if property repairs and safety concerns are not adequately dealt with by landlords.

[The Parliamentary Under-Secretary of State for Levelling Up, Housing and Communities (Jacob Young)]

Where landlords fail to keep their properties in an acceptable condition, local authorities can issue improvement notices and impose penalties for non-compliance. Social tenants can already access the housing ombudsman service, and the Renters (Reform) Bill will establish a new landlord ombudsman service so that private tenants can also seek free redress.

[Steve Tuckwell]

While these changes in legislation are welcome, it is clear that more must be done. Too many rental and leasehold residents in my constituency face ongoing issues in ensuring that landlords and freeholders face up to their responsibilities. Will the Minister work with me to ensure that my residents in precarious situations with unresponsive landlords or leaseholders are able to access the correct course of remedial action in a timely and effective manner?

[Jacob Young]

I will indeed work with my hon. Friend to ensure that his residents, who he is such a brilliant champion for, can access redress. We are committed to protecting tenants from the minority of landlords and agents who provide a poor service. Where a property is managed by an agent, residents can seek redress through the property ombudsman or the property redress scheme, as well as the housing ombudsman for social tenants and the new ombudsman for private tenants. The Leasehold and Freehold Reform Bill will require freeholders who manage their property to join a redress scheme, too.