Police Reform

Jackie Doyle-Price Excerpts

Tuesday 22nd July 2014 Commons Chamber

[Mrs May]

My hon. Friend raises an interesting aspect. I hope that, by saying that we intend to look at the complaints system from end to end, we will inspire people to think innovatively and creatively. He mentions the work of the police and crime commissioner that he and I share—we both have constituencies in Thames Valley. I also mentioned Tony Lloyd’s work in Greater Manchester. Other PCCs have been looking at what they should do in relation to complaints. This is an opportunity to ensure that we have a system across the country in which people can have confidence, not a piecemeal system.

[Jackie Doyle-Price (Thurrock) (Con)]

May I encourage my right hon. Friend to do as much as she can to inject independence into complaints management much earlier in the process? Professional standards units in police forces have a conflict of interest. They need to protect their own as well as to investigate complaints. Does she agree that PCCs now provide an opportunity to inject that independence much earlier in the process?

[Mrs May]

Yes. I will certainly reflect on the timing issue that my hon. Friend has raised. It is important. It is all part of the process of ensuring that there is a complaints systems that people feel operates properly and effectively and in which they can have confidence. We want people to know that if they have a genuine complaint about the police, it will be dealt with seriously and something will be done about it.