Gambling (Licensing and Advertising) Bill

Debate between Ian Swales and Helen Grant

Wednesday 26th March 2014 Commons Chamber

[Mrs Grant]

I know that my hon. Friend, as a former jockey, has a deep and intimate knowledge of the industry. He makes an excellent point and that is precisely why we are making these reforms.

[Ian Swales (Redcar) (LD)]

Following on from the intervention of the hon. Member for Hexham (Guy Opperman), is the Minister aware of the damage that has been done to racing by bookmakers moving offshore and not paying the levy, and will she join me and Redcar race course in welcoming the fact that racing will be more healthy as a result of these measures?

[Mrs Grant]

My hon. Friend makes a very important point. We have to look after racing. It is an important industry that provides many jobs. This is a sensible move, making a level playing field for all operators.

At the same time, we will develop wider levy reform options and publish a consultation in the summer. The consultation will seek views on a range of options, which are likely to include commercial arrangements, modernising the existing levy and a horse race betting right. The amendment is about collecting the horserace betting levy in a fair and consistent way.

Oral Answers to Questions

Debate between Ian Swales and Helen Grant

Thursday 31st October 2013 Commons Chamber

[Mrs Grant]

Scotland is a wonderful place in which to live and work, and I am sure that it will put on an absolutely fantastic Commonwealth games event next year. I look forward to my next trip up there. I grew up in the borders and spent many a time in Dumfriesshire and Gretna Green, so I know what a beautiful place it is.

[Ian Swales (Redcar) (LD)]

8. What assessment she has made of support given to horse racing by the horserace betting levy.

[The Parliamentary Under-Secretary of State for Culture, Media and Sport (Mrs Helen Grant)]

I am delighted that an agreement was reached last week on the 53rd levy scheme. The levy provides vital support for horse racing, a sport that is enjoyed by millions, supports thousands of jobs across Britain, and contributes to local economies.

[Ian Swales]

On Tuesday we have Second Reading of the Gambling (Licensing and Advertising) Bill, which proposes the introduction of a UK licence for offshore gambling providers but fails to deal with levy avoidance. Will the Minister urgently address that issue and get on with the job of producing a long-term, sustainable funding arrangement to support Redcar race course and the rest of our vital horse racing industry?

[Mrs Grant]

The Bill is actually about increasing protection for British customers, and allowing British-based operators to compete on an equal footing with remote operators. I am sure that the hon. Gentleman approves of that. We do not intend to use the Bill to reform the levy.

Oral Answers to Questions

Debate between Ian Swales and Helen Grant

Tuesday 2nd July 2013 Commons Chamber

[Ian Swales (Redcar) (LD)]

T9. In its court translation services, Capita is delivering only 90% compliance against a contract level of 98%. Will the Minister tell the House the overall cost of that failure to the Courts Service and the total amount of the penalties that have been levied on Capita?

[The Parliamentary Under-Secretary of State for Justice (Mrs Helen Grant)]

The were difficulties and teething problems at the beginning, but the contract is now running at a very good success rate. The contract saved the taxpayer £15 million in the first year. I believe that it will be more effective, accountable and transparent than the previous version.

Interpreting and Translation Services

Debate between Ian Swales and Helen Grant

Thursday 20th June 2013 Westminster Hall

[Mrs Grant]

Let me make some progress, and I will give way later.

Remuneration now more closely reflects the work being undertaken and is more closely aligned to the rates on offer for similarly qualified people in other public services. We do not deny that there were teething problems during the early stages of the new contract, and as the Ministry said in its response to the Justice Committee’s report, the initial performance was not satisfactory. Contingency plans were put in place quickly and had a direct effect. Disruption was kept to a minimum; we pushed Capita to improve matters urgently; and there was a significant outlay of investment on its part to improve services.

In the year 30 January 2012 to 31 January 2013, there were more than 131,000 requests for language services, covering 259 different languages, and the overall success rate was at 90%. That is a significant improvement on the 67% successful booking rate in February 2012. The number of complaints received, as against the number of bookings made, has fallen significantly. From February 2012 to August 2012, complaints fell from 10.6% to 1.7% in criminal courts; from 6.3% to 0.8% in civil and family courts; and from 19.2% to 5.6% in tribunals.

We take our responsibilities seriously, and we have ensured that each complaint is investigated. As has been said during the debate, lessons must be learned. I can assure hon. Members that lessons truly are being learned.

[Ian Swales]

A 90% success rate can also be described as a 10% failure rate. Can the Minister remind the House what success percentage was expected in the contract? On the point I made in my speech, what fines have Capita had for failing to meet the standards of the contract?

[Mrs Grant]

The ideal success rate is 98% and I believe the fines were approximately £1,400 or £1,500. I can get that figure for my hon. Friend, but 98% is what we are aiming at and what we are determined to achieve. I am confident that we will.

We have acknowledged and acted on many of the points rightly raised by the Justice Committee, the National Audit Office and the Public Accounts Committee, and we have genuinely gone right back to the contract to see where changes could benefit performance. We are not complacent; we continue to meet the challenges head on. For the first time, we can honestly say that we have a system that delivers a sustainable service and includes easily quantifiable standards—a system in which people in the justice sector can have confidence. Improvements have been made, but we have more work to do and we will endeavour to do it.

I would like to respond to some of the key aspects of the Justice Committee’s report. Many questions have been asked of the Government today, but I will do my best to respond to a number of the specific issues raised, starting with remuneration. The framework agreement between the Ministry and Capita has allowed us to make significant savings of some £16.7 million in the first year. Such savings are much needed in the current financial climate, but I recognised that the savings were affecting performance and we therefore ploughed an estimated £2.9 million of them back into the system. As I announced in the House on 25 April, the Department has amended the terms of the contract with Capita to increase remuneration for interpreters. The terms now include cancellation fees and greater rewards for more highly qualified interpreters.