Retail Crime

Ian C. Lucas Excerpts

Thursday 11th April 2019 Westminster Hall

[David Hanson]

Given my hon. Friend’s contribution, and that of my right hon. Friend the Member for Alyn and Deeside (Mark Tami), I will skip a couple of paragraphs in my speech and return to my planned order later.

These rises and these concerns come against a background of reduced police numbers. In 2009-10, I had the great honour of being police Minister for the Labour Government, and when I held that post, the Home Office had 20,000 more police officers than it currently does. That has real impacts: on neighbourhood reassurance first and foremost, and secondly on visibility, but it also has an impact on response times. Obviously, people will respond to higher-level incidents, such as armed robberies—we had one in my constituency, in Flint, only this time last week. Police will respond to those incidents.

However, turning to the Government’s response to incidents of retail theft through the police forces, I will quote John Apter, chairman of the Police Federation. He has acknowledged that shoplifting is not a priority crime for stretched forces; he has said that

“as forces struggle to meet 999-call demand, incidents such as these are increasingly likely not to be attended by officers at all which, as a serving police constable with 26 years’ service, I find quite shocking.”

That backs up the point that my hon. Friend the Member for Oldham West and Royton (Jim McMahon) just made. Thames Valley police has informed its local shops that it will not send officers out to deal with shoplifters who steal less than £100-worth of goods. I do not think that is acceptable, and I do not think that the Home Office believes it is acceptable. In due course, I will return to address that issue in detail, but it is a point that has been raised, so it is important that we discuss it now.

Given what the Association of Convenience Stores has said, what do other people think about this? Let me put some quotes on the table. Paddy Lillis, general secretary of USDAW—the shop workers’ union—has said:

“The idea that shoplifting is a victimless crime is wrong. Theft from shops is often a trigger for violence, threats and abuse against shopworkers. The rising trend in shoplifting is extremely worrying”

for his members. Mike Mitchelson, president of the National Federation of Retail Newsagents—one of whose members was murdered in the past month, in a shop in Pinner in north London, because of the type of violence that we are discussing—has said:

“Across the country we are suffering from increasing levels of verbal and physical abuse and it’s important that the full nature…of the problem is understood.”

Helen Dickinson, chief executive of the BRC, said:

“Violence against employees remains one of the most pressing issues retailers face,”

yet its crime survey once again shows

“an increase in the overall number of incidents.”

James Lowman, chief executive of the ACS said:

“The financial implications of crime are clearly damaging for”

local shops, but their urgent priority is tackling

“the impact of violence, abuse and aggression on people working in”

communities. He said that “there is no excuse” for that abuse, and it must be stopped.

The Co-op Group retail chief executive has said that nothing is more important than colleagues’ safety. As a result, it has spent £70 million in the last three years on innovative security, crime prevention and colleague safety measures. However, it is clear to the Co-op that it needs support from the police, the judiciary and Parliament to make sure violence against retail workers is not tolerated.

We should be concerned not just about shop theft; violence and abuse against staff working in shops is simply unacceptable, and the Government must address it. The rise in theft is going hand in hand with violence.

[Ian C. Lucas (Wrexham) (Lab)]

It is very important that we also recognise that those shops provide vital services in our communities and on our high streets, which are under a lot of pressure. We as a society have to support businesses and individuals who contribute to our local economies at a time when there is a lot of concern about the future of the communities in which we live.

[David Hanson]

The vast majority of the convenience stores and local newsagents that have been referred to in the correspondence and representations I have had are one or two-person businesses, or businesses with very few staff. They also have a social function, because they keep an eye on their neighbours. If a person turns up for a bottle of milk every morning and does not on Thursday and Friday, there will be a trigger. The increase in violence and shoplifting is not acceptable, and it is driving a culture that I know the Minister abhors. The turnout in this Chamber shows that there is great concern about it. We must deal with it.

As I said earlier, that rise has happened against the backdrop of a reduction in police numbers and the response to retail theft. A key issue is that many lower-level shop theft incidents—I am not minimising their effect; I mean that they are not armed-robbery level—are fuelled by drug and alcohol addiction. The ACS said:

“Retailers perceive that 50% of the repeat offenders into shops are motivated by a drug or alcohol addiction”.

The three products targeted most by thieves in ACS stores are alcohol because it is alcohol, meat because it is expensive, and confectionary because it is the sort of thing that can be sold quickly on the streets to fuel drug or alcohol issues.