DWP: Performance

Hywel Williams Excerpts

Monday 30th June 2014 Commons Chamber

[Hywel Williams (Arfon) (PC)]

The original title for today’s debate announced last Thursday was “Chaos and waste at the Department for Work and Pensions”, not “Performance of the Department for Work and Pensions”, and for me, the original title is apt. I emphasise that staff at DWP offices are not the target of my remarks, or those of Opposition Members, because I think the blame lies squarely at the door of this Government who have pursued policies that have been harsh in intent and in effect, and have too often failed to provide the desired results. Today’s motion mentions a fair few of the current catastrophes of policy, administration, oversight and structural areas. I agree with the motion, and Plaid Cymru will vote with the Labour party tonight.

If Labour forms the next Government, the shadow Secretary of State for Work and Pensions is quoted as saying that Labour would be “Tougher than the Tories” on benefits. Some of that may well be the froth of political journalism and serious points taken out of context without looking at the detail. However if Labour Members are the victims of a coarse and vindictive press, they seem all too willing to embrace that status—alas, it appears to me, for the sake of headlines.

The motion notes the Government’s policies and their failure to manage the change that they have instigated, and even a cursory glance will bring up areas not covered in the motion that go beyond the delay to universal credit, the crisis in PIP, and the harshness and cost-ineffectiveness of the bedroom tax, not to mention the benefits cap. A whole host of Government policies have contributed to the misery that so many vulnerable people suffer.

Hon. Members will need no reminding of the work of Atos and the work capability assessment—we have already heard a great deal about that this afternoon—as well as seemingly endless cases of people with serious illnesses, or even those at the very door of death, being passed as fit for work. We all have such cases, and the temptation in a situation such as this is to quote the most extreme ones. There are a few extreme cases, but here is one of mine that comes not from the extreme end but is, I am afraid, typical: a man with angina, severe breathing problems, crippling arthritis and who is waiting for surgery was passed as fit for work. He is one representative of many people not on the extreme end, and he was passed through a points system that is clearly still not fit for purpose—I say still, but will it ever be fit for purpose?

My central criticism of the system is that the person in front of the assessor disappears and becomes dehumanised—a collection of tick-boxes and points scored. When I started, more than 30 years ago, representing people to the Department of Health and Social Security, the system was far from perfect. I recall having to plead for an extra blanket for someone, arguing that the applicant lived in a particularly cold area. I had to contend with advice from the Government’s expert advisers saying that food in half-empty tins was better left in the can, so applicants could not possibly qualify for the luxury of a Tupperware pot. I am not, therefore, starry-eyed about the old system, but it allowed workers to build up an expertise, have some discretion and prioritise. They could, as the right hon. Member for Birkenhead (Mr Field) said earlier to the Secretary of State, apply basic, simple common sense, which is denied to them by a system based on ticking the boxes.

Earlier this year the Welsh Government published the second part of their third and final report on the impact of the UK Government’s welfare reform changes in Wales. It shows that Wales’s total loss of income as a result of Westminster’s plans for social security will be around £930 million a year by 2015-16. Of all the local authority areas in Wales, Neath Port Talbot, Blaenau Gwent and Merthyr Tydfil are estimated to be hardest hit by the welfare reforms as analysed. Those last two local authorities are probably the most deprived in Wales, and they are being hit the hardest. Neath Port Talbot has a high level of long-term sickness and disability from its heavy industry.

Although losses will vary widely depending on individual circumstances, the average loss to a working-age adult in those areas is estimated at around £600, compared with £500 for Wales as a whole. The people of Wales—no more than those in north-west or western England, or elsewhere—cannot afford such losses without major ill effects throughout society. We cannot afford this Government, and on present form I fear we will not be able to afford the next one either.