ECO4 and Insulation Schemes

Henry Tufnell Excerpts

Thursday 23rd January 2025 Commons Chamber

[Miatta Fahnbulleh]

The hon. Gentleman is right. There is a poor and weak system of inspection, certification and assurance. We believe that that is one of the reasons why we have ended up where we have, and we are clear that we must reform that part of the landscape. In the end, we must command the trust and confidence of consumers, and problems such as this fundamentally undermine that trust and confidence. As part of reforming the system we will look at how we inspect work when it is done, how we monitor what has been done and, critically, how we can have that assurance so that when consumers have work done, they can be confident that it is done to the highest standard.

[Henry Tufnell (Mid and South Pembrokeshire) (Lab)]

I commend the Minister for her statement. I have heard from many constituents in Pembrokeshire who have been affected by these schemes, with incorrect insulations of air source heat pumps, faulty or shoddy building work, lack of valid warranties, grant misuse, and regulators such as TrustMark simply siding with the contractors. All of that has a disproportionate effect on vulnerable groups. Does the Minister agree that it is only thanks to this Labour Government that we are finally sorting out the failed system of regulation?

[Miatta Fahnbulleh]

My hon. Friend is right to highlight the problems we are finding across the piece. We are clear that the system we inherited is not fit for purpose. It is a patchwork of disjointed, fragmented regulation and consumer protection, it is frankly a nightmare for consumers to navigate through, and it is not fit for purpose. There has to be a root and branch overview of how the system works. Our priority is to ensure that if consumers choose to do home upgrades, it is as easy as possible for them to navigate the system, and they can have quality. The difference between this Government and the previous one is that we believe there is a role for Government. There has to be a guiding mind overseeing home upgrades across the piece, and we must ensure that the system is delivering for consumers.