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Department: Department for Environment, Food and Rural Affairs

Henry Smith

Main Page: Henry Smith (Conservative - Crawley)

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Mental Health Services: Children and Young People
Thursday 8th March 2018

(6 years, 10 months ago)

Commons Chamber
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Baroness Coffey Portrait Dr Coffey
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Customers can choose to keep paper bills. Water companies, like many other companies, tend to offer a discount if people choose to switch to electronic communication, but I am sure that customers can take this matter up directly through the Consumer Council for Water if it is proving to be a problem.

Henry Smith Portrait Henry Smith (Crawley) (Con)
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T7. Earlier this week, thousands of my constituents had their water shut off by Southern Water due to poor winter preparedness. What discussions has the Department had with the water industry and Ofwat, the regulator, to ensure that this does not happen in future winters?

Baroness Coffey Portrait Dr Coffey
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Officials have been in regular touch with the water companies, and on Tuesday, I convened a meeting of water company chief executives, Ofwat and Water UK. As I announced to the House, I have asked Ofwat to undertake a review to look into the practices that happened.

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