Oral Answers to Questions

Debate between Heidi Alexander and Claire Perry

Thursday 16th July 2015 Commons Chamber

[Heidi Alexander (Lewisham East) (Lab)]

17. One of the main frustrations of my constituents who use Southeastern trains is the number of occasions on which shorter trains than expected arrive at stations, resulting in acute overcrowding. Will the Minister commit to redeploying some of the Thameslink class 319 carriages to the Southeastern network to ease that problem?

[Claire Perry]

I commend the hon. Lady, who, unlike some of her colleagues, is an assiduous campaigner on the railways in her constituency. It is nice to see someone who really cares about the railways, rather than someone who simply reads out the Whips’ questions. [Interruption.] She is a Whip, as she points out, and this is her own question. She is right to focus on the issue of rolling stock, and she will be pleased to know that we have received a proposal for improving the rolling stock on that route, which we are now considering. I will take her suggestion into account.

Oral Answers to Questions

Debate between Heidi Alexander and Claire Perry

Thursday 5th March 2015 Commons Chamber

[Heidi Alexander (Lewisham East) (Lab)]

11. What recent assessment he has made of the adequacy of compensation payments to passengers for delayed rail travel.

[The Parliamentary Under-Secretary of State for Transport (Claire Perry)]

It is absolutely right for passengers to be compensated when their journeys are delayed. The Government have introduced tough new measures to ensure that that happens, and compensation payments across the network have increased sixfold since 2011. As the hon. Lady will know, we are introducing a 30-minute “delay repay” scheme on lines that have not already been making payments—as well as other enhanced compensation opportunities—during franchising negotiations and, when we can, during existing contracts. However, recent estimates by Passenger Focus suggest that only 12% of passengers who are delayed by 30 minutes or more go on to claim compensation. I am determined to address that, and, as operators will know, I believe that they need to do much more in this respect.

[Heidi Alexander]

The right hon. Member for Mid Sussex (Sir Nicholas Soames), who is no longer in the Chamber, was entirely right to call for compensation for commuters who experience severe disruption because of the works at London Bridge. Overcrowding on trains from Lewisham is even more severe than normal, and is actually dangerous. How can a compensation regime that pays up only when services are delayed by 30 minutes or more be relevant to my constituents, who can barely get on to a train irrespective of whether it is late or not?

[Claire Perry]

I genuinely pay tribute to the hon. Lady, who is an assiduous campaigner for commuters in her constituency. It is very refreshing when Members in all parts of the House participate fully in the cross-party summits at which we hold the industry to account.

The hon. Lady is right. There is not adequate compensation under the scheme to cover the metro-style train journeys that many of her constituents take. As she will know, some operators which have similar service patterns, such as c2c, have introduced minute-by-minute refunds—or will be doing so—but I intend to continue to work on a compensation scheme specifically for those affected by the works at London Bridge.

London Bridge Station (Redevelopment)

Debate between Heidi Alexander and Claire Perry

Tuesday 27th January 2015 Westminster Hall

[The Parliamentary Under-Secretary of State for Transport (Claire Perry)]

It is a pleasure to have your train-related interventions from the Chair, Mr Hollobone.

I congratulate the hon. Member for Lewisham East (Heidi Alexander) on securing this important debate. I also thank the hon. Members for Eltham (Clive Efford) and for Lewisham West and Penge (Jim Dowd) and my hon. Friends the Members for Dartford (Gareth Johnson) and for Hendon (Dr Offord) for participating. I also thank the participants in the important performance summit we held last week, at which MPs from across the House were able to quiz the Southeastern management team and Network Rail, and air concerns on behalf of their constituents. The Minister of State, Ministry of Justice, the right hon. Member for Bermondsey and Old Southwark (Simon Hughes), in whose constituency London Bridge station lies, has written to me with his concerns; he is attending an engagement to mark Holocaust memorial day and apologises for not being here.

As my final bit of preamble, I will say that I really welcome this debate and all interactions I have with hon. Members on the issue. The tone of these discussions is not ideological and we are not debating ownership of the railways; we are trying to work out how to get the best possible service from the current structure and investment. All of us are clear that it is passengers who matter on the railways. We are not moving boxes or units of capacity, but people, who are trying to get to work or get home to see their families. For me, it is vital that their interests are at the heart of this essential improvement work and, indeed, all investments in the railways.

As we all know—the hon. Member for Lewisham West and Penge alluded to this—we face two problems. One is decades of under-investment in many parts of our network, and in particular, in vital transport infrastructure such as London Bridge station. The other problem, if we can call it that, is the extraordinary growth in passenger numbers right across the country that has happened since privatisation. As the hon. Gentleman will know from his long history of using London Bridge, passengers have faced an almost 200-year-old station, with tangled access tracks and problems getting in and out. It is the poor relation to the other great London terminals, yet has some of the busiest platforms and intersections in Europe.

I think all Members welcome the decision to proceed with such vital investment even when economic times were tough. The £800 million invested at London Bridge, and the wider investment of almost £5 billion across the Thameslink network, will unblock the vital north-south bottleneck for our constituents. That investment will also deliver longer trains to provide more frequent and reliable services across London and the south-east.

The prize for London Bridge, in 2018, will be a world-class station that handles more trains, with 60% more capacity and all platforms accessible from the wonderful concourse we have heard about. I am told that the development is the most complex set of works ever undertaken on an operating station in the UK. In my view, it was the right decision to keep the station open during the works, given that 56 million people use it each year.

With such a mammoth engineering undertaking, some disruption is inevitable, but that disruption must be minimised for passengers, who must be kept in the loop as to what is happening. No one could say that either aim has been achieved for London Bridge users in the past few weeks, so what is happening? As we heard last week, there are some long-term service changes that were well known and, to pick up the point made by my hon. Friend the Member for Hendon, reasonably well publicised. Thameslink services are being diverted and Southeastern services to Charing Cross will run through until August 2016. When the Charing Cross services resume calling at London Bridge, the Cannon Street services will stop calling until 2018.

During those planned changes, everything has to be done to ensure that passengers know about the changes for their destinations. One part of that is to ensure that passengers can use their tickets on alternative routes. I am pleased that we have negotiated a £25 million deal with Transport for London to enable that. The hon. Member for Lewisham East made the sensible suggestion of running more express buses to try to offer a joined-up solution to serve passengers. I will certainly discuss that idea with TfL.

Another element it is vital to address is crowding at stations and on trains. I am aware that, as the hon. Member for Lewisham West and Penge said, there has been dangerous overcrowding on platforms 1 and 2 at London Bridge. That is being addressed right now. Southeastern and Network Rail are freeing up space for passengers, trying to move them more dynamically along the platforms and providing additional “next train” indicators so that people do not lump together in one place before surging at once to get on a train.

At Lewisham station, in the constituency of the hon. Member for Lewisham East, Southeastern and Network Rail are also making changes to mitigate the crowding at peak times as people move between the Cannon Street and Charing Cross services. They are extending public announcement systems along the length of the platforms so that people can hear what is happening, putting up extra passenger information screens and generally trying to help passengers to get the information they need so that they can move smoothly through the station. That work is under way, and it will be complete by February. Additionally, the operators are moving existing retail units and British Transport police accommodation to make more space for passengers, and that work will be complete by July.

The key, however, is for the operator and Network Rail to put in place a timetable that delivers capacity and space when people need them. Since 12 January, a new timetable has been in place across the Southeastern network, and that includes the changes at Charing Cross. The timetable has been designed to maintain journey opportunities. To answer the point from the hon. Member for Eltham, there was planning regarding the likely changes in the timetable, and there were capacity increases for the services being put on to Cannon Street.

What is happening, however, is that passengers are still working out the best way to make their journeys, and the situation is very fluid. We know, anecdotally, that Charing Cross services are quieter than anticipated and that Cannon Street services are very busy. Southeastern says it is operating the maximum number of trains per hour into and out of Cannon Street at peak times, and there is no space for extra services, but it has put in longer trains, providing higher capacity into Cannon Street, with 8,000 additional spaces in the morning peak and 13,000 in the evening peak.

[Heidi Alexander]

What percentage of the trains into Cannon Street in the rush hour are formed of 12 cars?

[Claire Perry]

I will find out for the hon. Lady and let her know.

I am told by Southeastern that all its rolling stock is in passenger service—that goes back to the hon. Lady’s point about potential new capacity. Lengthening services into Cannon Street would therefore require a reduction in the number of carriages on other routes—for example, services to Charing Cross or Victoria. That is possible, but I should emphasise that today is the 12th working day since the new timetable started. Every day, passengers are changing their journeys. The operators have asked—I think this is sensible—for a month to review what the passenger flow looks like, so that timetabling and service lengths can, potentially, be amended.

--- Later in debate ---

[Claire Perry]

I assure the hon. Gentleman that I and my officials are in constant contact with the operator, and we are encouraging it to do whatever it needs to with the rolling stock to try to alleviate the crowding that is happening as service patterns change. I would hate to think, if there is excess crowding on shorter journeys, that the management was not fully aware of it and not working actively to alleviate it.

Let me briefly mention the point about new rolling stock. The hon. Member for Lewisham East is right that there is potential in the next couple of years for some rolling stock. I have checked, and about 100 class 377 units provide capacity for approximately an additional 10,000 passengers. She is right that some are already committed to go to other parts of the country—that is the way, as she knows, the cascade system works—but the stock is potentially available to come on to the franchise. We have asked Southeastern to consider all available opportunities to look at this, demonstrate the business case and really push on trying to get the additional capacity. I agree with all hon. Members that that is something we would need to do over the medium term.

[Heidi Alexander]

This is really the key issue because it is essential, given all the disruption, that there is, if people will pardon the pun, some light at the end of the tunnel in the form of longer trains. What proportion of that Thameslink rolling stock has not been allocated to other parts of the country and is still up for grabs?

[Claire Perry]

I do not know and I am not sure—I will need to check whether the information is commercially confidential—but, like the hon. Lady and other hon. Members present, I share the aspiration to reward commuters. As the hon. Member for Eltham pointed out, today we have the results of the passenger satisfaction survey. Commuters are clearly very unhappy with the services they are getting. These people are going to and from work and paying for season tickets to do so. They expect a better service.

May I touch on the point about fares that the hon. Member for Lewisham East made?

[Claire Perry]

If the hon. Gentleman will forgive me, I want to make this point, because it is important. The hon. Member for Lewisham East will be aware that, until recently, fares on this franchise were rather inflation busting and measures of up to RPI plus 3 plus flex were permitted. That has been scrapped, so now passengers on this franchise, like passengers right across the country, are benefiting from this Government’s decision to freeze fares in real terms—RPI plus zero for last year and this year—and to scrap the flex, which meant that additional fares could also go up by 2%. [Interruption.] The hon. Lady says that that is not enough, but it was a bold decision to take, particularly at a time when family budgets are stretched.

I will make a quick comment, if the hon. Member for Lewisham West and Penge will allow me, about Southern, because I know it is important for his constituency. Southern’s performance currently is inexcusable, and I will make that point, as I expect other hon. Members to make it, at the performance summit we are holding next week. Network Rail’s infrastructure problems are causing many of the difficulties with the timetable along the line. I expect Network Rail and Southern to sort that out as soon as possible.

Let me make a couple of general points in conclusion. We have to learn lessons, because we are continuing to do this work at London Bridge until 2018. It is vital that whatever went wrong after Christmas—not enough communication and not enough modelling of the platform flows—is addressed, because we will be asking a lot from passengers. Let me put on the record my thanks to passengers for their tolerance at a time of great disruption. We are very aware that we are disrupting people’s lives, but the prize is a much better service and a station that is much more fit for purpose.

I am grateful to the hon. Members in the Chamber and others across the House for ensuring that all parties involved in the reinvention of London Bridge remain really aware of passenger concerns. My officials are in daily contact with Southeastern and Southern. We are all focused on the need to minimise inconvenience and maximise communication to passengers. There are constraints on what we can do, and there are years of work ahead, but I am determined that the unprecedented investment that we are making right across the country will be seen and felt as benefits for passengers as soon as possible.

[Heidi Alexander]

On the services that will run on the Thameslink route once the work at London Bridge has been completed, can the Minister guarantee that the lines out to south-east London that run through Lewisham and onwards will have extra capacity—longer trains?

[Claire Perry]

I will double-check the timing of that; it is part of the Thameslink programme. It is an addition, as the hon. Lady knows, to bring more rolling stock and longer trains right across the network, but I will check.

Oral Answers to Questions

Debate between Heidi Alexander and Claire Perry

Thursday 22nd January 2015 Commons Chamber

[The Parliamentary Under-Secretary of State for Transport (Claire Perry)]

The hon. Gentleman knows that the consultation is being looked at on a Great Britain-wide basis and specific exemptions are indeed made for local service and delivery issues. I encourage him to continue eloquently to make the case for the existing exemption in his neck of the woods.

[Heidi Alexander (Lewisham East) (Lab)]

The rail Minister will know that, due to the rebuild of London Bridge station, overcrowding on Southeastern services into Cannon Street has reached dangerous levels. What was previously a poor service is now utterly abysmal. What immediate action will she take to ensure that every rush hour train into Cannon Street is formed of 12 cars, and can she guarantee that the old Thameslink rolling stock, which will become available towards the end of the year, will be used to increase capacity on those services?

Oral Answers to Questions

Debate between Heidi Alexander and Claire Perry

Thursday 23rd October 2014 Commons Chamber

[Heidi Alexander (Lewisham East) (Lab)]

Ministers will know that the growth in rail usage in recent years is unevenly distributed across the regions. London has seen the highest growth and the most journeys, which has a knock-on impact in the form of overcrowded trains. What percentage of national investment in rolling stock and infrastructure will go into London commuter services over the next decade?

[The Parliamentary Under-Secretary of State for Transport (Claire Perry)]

I do not have those numbers directly to hand, but I am sure the hon. Lady will be reassured to know that under this Government the overall transport infrastructure spend outside London is higher than it was under the last Labour Government. I shall instruct my officials to see whether we can get the data on rolling stock, but I am sure that she, like me, will welcome the fact that the £40 billion we are spending across the country is benefiting all parts of the country. If I could just—