DWP: Performance

Debate between Heather Wheeler and Nigel Mills

Monday 30th June 2014 Commons Chamber

[Nigel Mills (Amber Valley) (Con)]

We are talking about chaos and waste in the welfare system, but I can think of no bigger risk than for a new country to try to produce a new welfare system at top speed. Who knows what damage will be done in that situation? I therefore cannot agree with the closing remarks of the hon. Member for Banff and Buchan (Dr Whiteford).

If we want to know what chaos in a welfare system looks like, we can look back four long years to 2010, when far too many people claimed too many different benefits for far too long, at too great a cost to the taxpayer. The incoming Government had to tackle that situation. I normally agree with the Work and Pensions Committee Chair, who is wise and learned on such issues, but I do not think she was right to imply that the solution to the risks and unknown problems of welfare reform—she was right about those—is to do nothing. We have been bolting on new and enhanced bits to the system for decades. She says, “Let’s leave it like that. If we bolt on a few more bits and make a few tweaks, we can sort it all out,” but at some point a Government had to bite the bullet and say, “We need a new system. We have to make it simpler and clearer for people to understand what they are claiming. We need to make it easier for people to know when they need to notify the Government of changes.” Fundamentally, the Government needed to make it easier to administer the system. We could not continue with people claiming six different benefits at the same time, not knowing what they were doing. That was not fair on them or on the system. That is what led to the huge amount of fraud and error that this Government and the previous one have been trying to tackle in different ways without getting the number down by very much. The only way out of the mess is a simpler benefits system that everyone can understand.

We must all accept that progress on universal credit has not happened at the speed that the Government planned and that we would all have liked, but what was the alternative? Was the alternative for the Government to press on and say, “It would be bad news to slow down. Let’s press on at full speed and hope we get it right”? That would have been a complete disaster and a terrible political decision to take. It would have risked people not getting the benefits to which they are entitled. In the early days, they might have got more than they were entitled to, before finding that they had to pay it back a few months later. That situation would have been unacceptable. We saw that with tax credits and were right to learn from the mistakes. The Government are right to say, “Look, we have problems with the system. Let’s slow it down and trial it properly. Let’s get it right before we put millions of people through it and risk making their lives even harder.” That was the right decision.

I note that the motion does not mention the positive things that the Department has done. It does not mention that unemployment is down—by 31% in my constituency in the last year. It does not mention the pension changes, which are huge steps in the right direction. Nor does it mention the child maintenance reforms. I shall not suggest that they will work perfectly first time—that would be a brave claim after the history of the last 20 years—but the system now looks fairer and tries to encourage the right behaviour, not the wrong behaviour.

The welfare reforms are very important and we need to get them right. We need people to have faith in the welfare system. What we hear on the doorstep is that people do not believe that the system is fair. They do not believe that the people who get benefits actually deserve them, but we all know that most people who get benefits are entitled to them, they claim the right amount and they try to work the system properly. The only way to change the public perception so that people see that the system is fair is to get it right, drive out the errors and complexity, and show that it is fair.

As part of that, assessments need to work. It is clear that the Atos contract was failing miserably. It was too tight a price and the company was forced to try to go for volume rather than quality. We need to go in the right direction on that. I also accept that the PIP assessments started out too slowly. The contractors were trying to get them right, but they were taking far longer than it was thought they would. What did we want the contractors to do—rush the assessments or have unqualified people perform them? That would not have been a sensible approach.

[Heather Wheeler (South Derbyshire) (Con)]

Does my hon. Friend agree that the important thing about the PIP assessments is that they are done correctly? Interestingly, some people are getting a higher award because the assessments are being done properly now.

[Nigel Mills]

My hon. Friend is right. We both represent Derbyshire, a region that was in the initial phase of PIP, so we have seen how the system went wrong at the start. I would be the first to blame the contractor for some of the mistakes that were made, the speed at which the assessments were done, and how hard it was to get any information. That is now improving slowly, and I commend the Minister for making real changes that are helping. I sincerely hope that when we let the new work capability assessment contract, we learn from the problems of too little money, too much volume and too slow a pace. We need to get these contracts right because we need people to have faith that the assessments produce the right answer; otherwise, we will be in a right mess and have no one who can deliver these assessments in a way that is trusted. We need the next contractor to be supported to get this right. It needs to perform and we need to help it perform. We need to watch the next contract award carefully to make sure that it is got right. We all want a welfare system that is fair and seen to be fair, but if we cannot achieve that it will be a disaster for our society.

Rachael and Auden Slack

Debate between Heather Wheeler and Nigel Mills

Wednesday 30th October 2013 Commons Chamber

[Nigel Mills]

I am grateful for the hon. Lady’s kind words. I agree entirely that there seems to have been a long failure to provide Andrew with the care he needed. We cannot be wise after the event. None of us can say that people must have known the incident would happen. However, perhaps they ought to have seen a pattern of escalation of his condition—perhaps it gave off more warning signs than were seen.

On 28 May, in that tragic week, two days after Andrew was arrested and assessed, he phoned Rachael more than 20 times. He went round to see her and forced her to take him and the child out. While they were out at a park, he threatened to kill her and made various threats saying that she did not realise how dangerous he could be. That was reported to the police. Sadly, he was released on police bail with conditions not to approach Rachael, but no further action was taken.

A neighbour reported further threats Andrew had made to take away Auden. There was some concern that the police did not take action following that report. At that point, the police concluded that Rachael was at high risk. Unfortunately, there is no evidence that they told Rachael how high their assessment of the risk was. That is what led to the coroner’s findings.

On the day of the tragic incident, Mr Cairns visited his GP, who reported that Mr Cairns was anxious and agitated. Mr Cairns remarked to the GP that, “The next few days will be the most important of your career.” By the time Mr Cairns left the GP, he had apparently calmed down and was rational, but, clearly, even on the day, he had made a cry for help that sadly was not heeded. I am sure that, if any of the police, the mental health team, the GP or anybody else had thought that the tragedy would happen later that day, they would have taken action to prevent it. The question we need to ask is: what more could have been done to assess the risk properly and see whether there was a realistic risk of such a tragic event? No hon. Member wants anything like this tragedy to happen again.

[Heather Wheeler (South Derbyshire) (Con)]

I congratulate my hon. Friend on securing the debate. Does he agree that it is important that our Derbyshire police, whom we love and trust, have a specialist domestic violence unit that can look into incidents and give professional advice to people who do not necessarily deal with domestic violence day-to-day?

[Nigel Mills]

I am grateful to my hon. Friend for her intervention and I entirely agree. One of the issues is ensuring that the police have the specialist knowledge and training to be able to handle domestic violence cases. The right answer has to be more specialist police officers, but because there are so many reports of domestic abuse, which police all over the county have to handle urgently, I am not sure that it is possible always to send out a specialist domestic violence officer to each of those incidents. It is perhaps a question of ensuring better training in general for police officers and then making sure that cases that look to be serious receive specialist follow-up as soon as possible to ensure that signs of escalating behaviour or real risk have not been missed by a perhaps less trained person. In general, I agree with my hon. Friend’s suggestion.

The coroner last week suggested that he would make some recommendations to the Home Office, and I am not sure whether the Minister has received those yet. One of those suggestions was for some kind of electronic document that would summarise the important details in the investigation that would be available to all the police officers involved in the case. Outside agencies might also have some input, such as the mental health teams, social services, the local health teams or anyone else deemed relevant. It is key to ensure the full and complete sharing of information between the various teams involved. If everyone who had ever dealt with this case had known the full history of the complaints by Rachael and Mr Cairns’s mental health issues, it might have shown the pattern of escalating behaviour. He might have been viewed as a much higher risk than was initially thought by most of the people involved.

Another suggestion is that perhaps we could strengthen police bail conditions or introduce greater sanctions if they are breached. There is a question about what can be done by court bail and what can be done by the police, but it cannot inspire public confidence if someone is released on police bail with a condition that he cannot approach someone, but very little action appears to be taken if he approaches her soon after being given that bail condition.

A public campaign, supported by 38 Degrees—not an organisation Conservative Members are always fans of—suggests a full public inquiry into how the whole system deals with domestic violence issues. The Independent Police Complaints Commission is carrying out a review, but as various police forces around the country have received strong criticism from the IPCC on how they have handled domestic violence cases in recent years, perhaps we need to go a step further than an IPCC review. A full public inquiry could look at all the agencies involved rather than just focusing on the police, which is not where all the issues lie. Perhaps the Minister could tell me whether the Government are inclined to have a public inquiry on an issue as important as this. The statistics suggest that two or three women a week are killed in domestic violence incidents, and that is an awful situation for a country such as ours still to be in.

It is not for us to reinvestigate this case. Reports are still required from the police and various other agencies, but my purpose today is to raise with the Home Office both the tragedy of this case and the points at which greater action could have been taken to protect Rachael—perhaps to give her greater security, or regrettably to advise her to flee her home to ensure that she was not at immediate risk—or to address Mr Cairns’s health needs, perhaps including sectioning him or giving him more intensive treatment than he was able to get. Is it fair that Rachael was never recorded as Mr Cairns’s carer so she never really got any information or support for the help that she was trying to give her ex-partner for his mental health condition?

Having discussed this with Derbyshire police over the past three years, I am aware that they have reviewed their processes and have tried to make improvements. There are outstanding reports that may require further consideration, but they now have initiatives to work more closely with social services from the same base and to try to improve links with the mental health team. Perhaps the Minister can talk about initiatives he may have seen elsewhere that could be rolled out as best practice around the country. The closer the working relationships, the more immediate the contact and the sharing of information, all of which might make a positive outcome more likely. We all talk about greater partnership working and sharing, but people work in silos and if there are not robust processes and good personal working relationships, trying to bridge three trusts or public bodies with different demands on their time is not always very effective. The question is: how can we improve and create best practice?

It is tempting to think that Parliament could wave a magic wand, pass a new Bill or give new powers to stop this type of incident happening. I am not convinced that we have missed anything. The police have never said to me, “If only we had had this power we could have stopped it.” However, if the Minister has any suggestions about extra powers that the police need or could have used in this case that they were not aware of—I am not saying that that is the case—that would be helpful to the family. There is a feeling among the family, friends and the community that something went horribly wrong—that this was preventable and that somehow the system failed. If there is anything that can come out of an incident as tragic as this, it is that it never happens again.

I again stress my condolences to the family and friends of Rachael and Auden for their tragic loss. I wish that the inquest had reported several months or years earlier. It is a pity that we have had to wait three and a half years before being able to have a public assessment to start to learn the lessons in the public domain. I urge the Minister to do whatever he can to make the inquest system much faster. I struggle to see why we have to put people through three and a half years of waiting before they can get the closure they need. I hope the Minister can provide some assurance that the Government take this issue very seriously—I know they do—and that we can expect further progress to ensure that this kind of thing can never happen again.