Car Parking (Private Land)

Heather Wheeler Excerpts

Monday 16th March 2015 Commons Chamber

[Heather Wheeler (South Derbyshire) (Con)]

I congratulate my hon. Friend the Member for Ribble Valley (Mr Evans) on securing the Adjournment debate tonight, and I thank him and my hon. Friend the Minister for being gracious enough to allow me to contribute.

ParkingEye has been mentioned. When I became MP for South Derbyshire in 2010, I did not think that ParkingEye and particularly hospital car parking would become such a big issue, mainly because in the fabulous constituency of South Derbyshire we have free car parking. Our council does not charge for car parking. Every time we have had an extension of a shopping area, new companies coming in and new developments, we as a district council have always negotiated with the owners so that they would also have free car parking.

That turns into a nightmare when firms such as ParkingEye come in and, as my hon. Friend the Member for Ribble Valley so clearly described, people mistype the number plate of their car. That tends to happen when they go over the border into east Staffordshire to Burton. At both of my two local hospitals, Derby to the north and Burton to the south, people have to pay to park, which is unknown to people in South Derbyshire, but as we do not have a hospital, we go north or south. In such circumstances, when people are rushing and are at the end of their tether because, for example, they are going to accident and emergency or their wife is going into labour, the last thing they need to have to cope with is ParkingEye. Exactly as my hon. Friend described, the press-button key pad is very small, and if the sun is shining on it or the person is flustered and makes a mistake, the fines issued by ParkingEye are horrendous.

I am pleased to say that in the 18 cases in which constituents have asked me to intervene on their behalf, the hospital has waived the fee. I have not taken on ParkingEye because, fortunately, the chief executive at Burton hospital, Helen Ashley, has been very gracious, listened to the circumstances and waived the fee. There has been further investment to change the press-button keypads for ParkingEye so that they are much bigger and at eye level, and people no longer have to crawl out of their car window to hit the buttons appropriately. That has helped enormously, but the system is still pernicious and the fines are outrageous.

We would like the Minister’s help on private car parks. With our fantastically expanding shopping areas, to mirror the free parking in the council car parks, the big property developers that own the car parks have put in three free hours, after which a fine is imposed. I have some delightful pensioners who travelled in from one of the villages. They were doing a big shop so they did not come in on the bus. They take their car out about twice a week. The car park was incredibly full. The expansion of the economy of South Derbyshire is so tremendous that they ended up parking on a hatched area in the car park and got a horrendous fine. They are two pensioners on the basic state pension. The fine is incredible. They were visiting our new Aldi in Swadlincote, which is going great guns. The manager of Aldi is on their side. He wants ParkingEye to rescind its fine and we are fighting the case.

I plead with the Minister for a much better code of conduct for the likes of ParkingEye, a much better code of conduct for policing fines on private car parks, and a better ethos on the part of such firms. They are the pirates of the new age and their behaviour is disgraceful. I do not want the good name of South Derbyshire, with our free car parking, taken in vain by those pirates. Anything the Minister can do to help would be greatly appreciated.