Pensions Dashboard

Guy Opperman Excerpts

Wednesday 6th February 2019 Westminster Hall

[Paul Masterton (East Renfrewshire) (Con)]

It is a pleasure to serve under your chairmanship, Mrs Ryan. I congratulate my hon. Friend the Member for Hendon (Dr Offord) on securing this debate; I thought he did a brilliant job of explaining why the dashboard is so welcome and so necessary, so I will not take up too much time going over old ground, but I want to comment once again on why the dashboard is so important and so necessary.

While it is true that we have 9 million new people coming into the workplace pension scheme through auto-enrolment, and those people can hopefully be more engaged in their pension savings throughout their working life, historically that is simply not what has happened. Quite frankly, many people have absolutely no idea what sort of pension savings they have built up over 20, 30 or 40 years of work. Many companies that they have worked for will no longer exist, and the insurance companies that held their pension schemes may have been amalgamated or no longer exist at all.

Those people will suddenly find themselves coming up to their retirement not really having any idea of what sort of pension savings they have, other than those savings made with a main employer that they were with for a long time. It is not particularly surprising that research shows that one in five adults will admit to having lost at least one pension pot. I think that probably understates it, because there will be people who will not admit that they cannot remember what pension savings they have, and there will be people who do not know that they do not know what pension savings they have.

The Pensions Policy Institute research suggesting that consumers have lost track of about £19.5 billion in pension pots really reinforces why we need the dashboard, why it needs to be all-encompassing and, as was said, why we need to make sure that all providers are properly committed to providing the information. The dashboard will not be much use if whether it is any good depends on which provider a person was linked with in the workplace; what would be the point? It needs to work for absolutely everybody.

I thought it was perfectly sensible that the Government decided to take a slightly different approach and push the private sector to lead more on the dashboard’s development; it had been doing most of the running on that, anyway. However, whatever the final dashboard or various dashboards look like, it is vital that the state pension element be included in it, to give people that full picture of their retirement saving. I liked the idea from my hon. Friend the Member for Solihull (Julian Knight), who is no longer in his place, of looking at ways to link up the dashboard with broader financial products, but we should probably walk before we can run, and make sure that the dashboard is up and running before we start making it more complicated.

I have a couple of questions for the Minister. First, the hon. Member for Strangford (Jim Shannon) raised the issue of data security and identity risks, which I think are very real. The Government Gateway is doing a lot of good stuff to protect against those risks, but we will need to be pretty satisfied, through the regulatory framework, that data is secure, and that there will be no danger.

[The Parliamentary Under-Secretary of State for Work and Pensions (Guy Opperman)]

It may help the House if I address the point raised by my hon. Friends the Members for East Renfrewshire (Paul Masterton), and for Hendon (Dr Offord), and the hon. Member for Strangford (Jim Shannon). For those who have not had the opportunity to see it, chapter 4 on page 29 of the consultation sets out in quite a lot of detail the efforts we propose to take on data security. The matter is clearly subject to consultation, but without any shadow of a doubt, it will not be proposed that the dashboard be a data storage device. Pension companies will provide one individual’s data back to that individual, rather than it going through a conglomerated site, which would be eminently more hackable, for obvious reasons.

[Paul Masterton]

I thank the Minister for that intervention, which was very useful and clarifies the point nicely. My other questions are on the industry delivery group. Is the Minister in any kind of position to explain the process for setting that up, and when it is likely to be set up? The main point is to make sure that the members of the group have the right mix of experience and backgrounds to deliver.

The pensions dashboard is another example of good pensions policy built on a consensual, cross-party basis. As more people come into the pension system because of auto-enrolment, it will be absolutely critical that they are able to keep track of what they have saved in the long term, over their working life.

--- Later in debate ---

[The Parliamentary Under-Secretary of State for Work and Pensions (Guy Opperman)]

Thank you, Ms Ryan, for chairing this debate. I thank the 16 colleagues who have supported my hon. Friend the Member for Hendon (Dr Offord). He has brought forward a debate that is clearly topical and important. In times when some might argue that Parliament is not debating matters, here is an example of a cross-party approach, to try to address a problem for our times with a modern, FinTech solution. I believe that has application to one and all.

There is no doubt that the pensions dashboard will be part of the FinTech revolution. It is a reform that can harness innovative technology to tech-charge pensions. It will provide accurate, secure and easy-to-understand information about people’s pension pot in one place. Fundamentally, it is a democratiser. It will bring a traditional 20th-century—some would say 19th-century—industry into the 21st century, so that the information is available to one and all on an iPad, smartphone or tablet. That is surely the right thing to do at a time when, as hon. Members have outlined, auto-enrolment has been transformational. Nearly 10 million people have auto-enrolled, and 1.4 million businesses are in a position to provide auto-enrolment to their workers.

I accept the point made by my hon. Friend the Member for Hendon, and I will put the auto-enrolment statistics in the Library for all Members. I will also see whether I can make a short written ministerial statement about putting it there. In his constituency, 14,000 people are benefiting from auto-enrolment, thanks to more than 2,000 employers on his patch who are supporting individuals in that way. The stats on how many individuals have the benefit of auto-enrolment, and how many business are supporting it, are available to hon. Members for each and every constituency.

As was rightly outlined by hon. Members, there is cross-party consensus. That is the right way forward, because pension policy works on a cross-party basis. The consultation closed on 28 January, and we hope to respond to it by approximately mid-March. It answers some of the points made by hon. Members. We hope that the dozens of responses submitted will provide further answers, and that the Government response will also provide some answers. Hon. Members will understand that I am constrained in how I can respond to matters raised today by the fact that I am making a live, formal response, but I will endeavour to respond to the best of my ability.

On the point about compelling individual providers, paragraph 180 of the consultation clearly sets out that it is the Government’s intention to proceed to compulsion. My hon. Friend the Member for Gloucester (Richard Graham) and the hon. Member for Blaenau Gwent (Nick Smith) raised the issue of the timetable for data provision by providers. I was interested to hear the suggestion of the hon. Member for Blaenau Gwent of a robust three-year time limit. Several providers responded to the consultation, and we will go through those responses in some detail.

There can be no doubt, however, that compulsion is coming, and that the only issue is the timeline. Certain providers could provide the data quite quickly. By and large, they know who they are, because they are the modern master trust providers that are already up to speed. Others will take longer. There is a legitimate debate to be had in this House, as we introduce the Bill, about whether we put in place a specific time limit for data provision, or whether that is done in secondary legislation, and with merely indicative outlines.

I will briefly deal with the Financial Conduct Authority. I am conscious of the evidence given at the Work and Pensions Committee today, and I have spoken to the Chair, the right hon. Member for Birkenhead (Frank Field). I accept that there must be a better way to regulate pension transfers, and to give individuals advice on how they handle their money; there was examination of that point by the all-party Work and Pensions Committee. I welcome its views.

The hon. Member for Coventry South (Mr Cunningham) said that simple is good. There is no doubt that the view of the Government, and of the vast majority of providers, is that simple is the way ahead. If the dashboard cannot be accessible on a laptop or mobile phone, and give an understanding of what assets an individual has in their pension, there will be difficulties. We need to make a traditional, paper-based business accessible to the individual, and that is certainly what we will seek to do.

I do not have time to go into the detail of the difference between commercial and non-commercial providers of the dashboard. As set out in some detail in the consultation, however, it is definitely the Government’s view that there should be a commercial and a non-commercial provider; they would provide individual dashboards. To harness industry innovation and maximise consumer engagement, the right way forward is to have an open standards approach that allows for multiple dashboards in the future.

However, the delivery body—it should be the single financial guidance body, as we set out in the consultation—should be the provider of a non-commercial dashboard that is effectively state-run through a third party. Such provision is obviously dependent on the delivery model and the delivery group that is set up. That works hand in hand with the response to the consultation, so I cannot give more detail, given where we are at this stage. I hope to update the House in the formal consultation response in March.

[Nick Smith]

The Minister did an elegant soft-shoe shuffle around my question about whether the FCA had sufficient capacity to deal with financial scammers. It would be unfair to press him on it now, but I ask him to challenge the FCA privately about whether it has enough people working for it to ensure that rogues are held to account.

[Guy Opperman]

We all wish to ensure that the difficulties that the hon. Gentleman’s constituents went through with the British Steel pensions scheme do not happen again. I assure him that I met the FCA on Monday. It had an interesting time today in front of the Work and Pensions Committee. The views of the right hon. Member for Birkenhead are clear, and I will liaise with him on an ongoing basis. We know what direction we are going in, but with regard to how we proceed, the devil is in the detail. That relates to not just the transfer, but the advice to the individual thereafter, which is complex. There are various versions of a way ahead on that.

Several other issues have been raised. My hon. Friend the Member for North Warwickshire (Craig Tracey) made the point about funding. In other countries, funding has been provided through a levy system on the pensions business, as has traditionally been the case in this country. I will take away his point about occupational pensions, but I certainly anticipate that we will go down the levy route, unless others persuade me otherwise.

On my hon. Friend’s other point about the timings of the non-commercial and the commercial dashboards, again relates to the response to the consultation, and is that a matter for the delivery organisation. There is no question but that we desire all organisations to be up to speed as soon as possible. As for how we do the non-commercial and commercial dashboards at the speeds that we are talking about, that is something that we genuinely cannot say at present, but I take the point on board.

My hon. Friend knows that I am a passionate advocate of the mid-life MOT, and I am happy to discuss it in the House on an ongoing basis, because it is definitely the right thing for the future. Various companies, particularly Aviva and Hargreaves Lansdown, are pioneering it; more specifically, the Department for Work and Pensions is considering conducting one for some of its staff.

I am conscious of the time, and that I must give my hon. Friend the Member for Hendon a minute to respond to the debate. I thank hon. Members for their many recommendations. I hope that the dashboard can be used across all financial products, so that our banking apps, and information about our pension providers and our savings, all become available to us in that way in the longer term. I welcome the cross-party support that clearly exists in the House for it, and I look forward to developing it with hon. Members.