Oral Answers to Questions
Debate between Greg Clark and Teresa Pearce(11 years, 9 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Teresa Pearce
Thank you, Mr Speaker.
New research from Which? reveals that nearly half of front-line bank staff believe that pressure selling still dominates the culture of banking. Will the Minister join me in calling for banking remuneration and incentive structures to be changed to reward ethics and service, rather than aggressive selling targets, in order to help to change the culture of banking?
The Financial Secretary to the Treasury (Greg Clark)
The hon. Lady is absolutely right that one of the real problems in banking over recent years was that the people who had a trusted relationship with their customers saw them as sales targets rather than as people to be helped. That needs to change. The Financial Conduct Authority is very clear that these kinds of incentives have to go.
Oral Answers to Questions
Debate between Greg Clark and Teresa Pearce
Greg Clark
I am aware that the firm to which my hon. Friend refers creates valuable jobs in his constituency. He will also know that Norfolk, like other places in the country, attracts tourists, so it is right to maintain the quality and character of the landscape. The new permitted development regulations give some latitude to householders, but not in a way that will destroy landscapes.
Teresa Pearce (Erith and Thamesmead) (Lab)
T1. If he will make a statement on his departmental responsibilities.