Gordon McKee
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Civil Service Pension Scheme
Gordon McKee Excerpts(3 weeks, 3 days ago)
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Gordon McKee (Glasgow South) (Lab)
Saving for a secure retirement is a baseline expectation for the people I represent. For some members of the civil service pension scheme, that expectation has been replaced by unanswered emails, long phone calls and an indefinite wait. That frustration is compounded by the fact that they are not waiting for a favour but for their own money. I will never forget a woman who came to one of my summer coffee mornings. She had worked all her life and to mark her retirement had booked the holiday of a lifetime with her husband. Instead of being able to enjoy that holiday, it was punctured by the anxiety caused by Capita’s incompetence.
There is a power imbalance: retirees know that they are owed and Capita knows there is a problem, but Capita is the only one able to fix it. People are left screaming into a faceless bureaucracy, somewhere inside which their pension is trapped. I know the Minister cares as deeply as I do, and I look forward to hearing of the work she is doing to ensure that we fix this urgently for my constituents.