Oral Answers to Questions

Gill Furniss Excerpts

Tuesday 30th January 2018 Commons Chamber

[Mr Gyimah]

Absolutely. I do agree that consumer choice is important. Many suppliers offer paper bills, but they are not cost-free. It is important to recognise that at a time when we are seeking to boost productivity, it is not unreasonable for businesses to incentivise more efficient billing processes. The regulatory framework varies by sector. Where charging differentials exist, we would look at that. I am happy to look at it across the whole United Kingdom.

[Gill Furniss (Sheffield, Brightside and Hillsborough) (Lab)]

While recognising the gradual shift away from paper statements and bills as they go online, it must be acknowledged that 16 million people over 15 years old still do not have basic online skills and 5.2 million households still do not have access to the internet at home, and they may face penalisation for requesting a paper bill or statement. What action, exactly, will the Minister take to ensure that people are not penalised for making what should be a legitimate consumer choice? What strategy will he put in place to make sure that people who do not have these skills at the moment can develop them in future?

[Mr Gyimah]

The hon. Lady makes the very important point that we should make sure that those who need paper bills do receive them and are not unfairly penalised. Any discount made for paperless bills, or charge for paper bills, in sectors where this is allowed must be justified in relation to the relevant administration costs. We do not believe that the Government should intervene to make other customers for whom online billing and payment is perfectly acceptable bear the costs of providing a paper billing service.