Business of the House

Gerald Jones Excerpts

Thursday 8th September 2022 Commons Chamber

[Penny Mordaunt]

I thank the hon. Lady for raising that important issue. I wish her constituent well in his mission to raise awareness of and funds for this important cause. I will happily raise the issue with the relevant Secretary of State. I am sure that if the hon. Lady secures a debate—I encourage her to apply for one—many Members of this House will wish to contribute.

[Gerald Jones (Merthyr Tydfil and Rhymney) (Lab)]

Over the summer, my office—like those of many hon. Members, I am sure—has continued to experience considerable delays in contacting the MP account management team at UK Visas and Immigration and the Passport Office. Twice in the past few days, my staff have spent more than two hours on the phone getting through to an adviser, and then the adviser has only been reading out from a screen and has not been able to give information or assistance with complex cases. Please will the Leader of the House arrange a debate in Government time about what action the Government can take to ensure that hon. Members are provided with support so that we, in turn, can give that support to our constituents?