Universal Credit Roll-out

Gerald Jones Excerpts

Wednesday 18th October 2017 Commons Chamber

[Gerald Jones (Merthyr Tydfil and Rhymney) (Lab)]

Thank you, Madam Deputy Speaker, for calling me to speak in today’s important debate.

I know that many Members on both sides of the House share my concerns, but they are also shared by many outside this House. They are shared by organisations at the forefront of supporting people through difficult periods and supporting the most vulnerable in our society, such as Community Housing Cymru, Citizens Advice, Shelter, the Child Poverty Action Group and the Trussell Trust—to name but a few.

Those organisations know at first hand how a system is meant to work and when something is not working, because they are generally the ones picking up the pieces when people’s lives are turned upside down by debt and anxiety, caused at this time by problems with the roll-out of universal credit.

We have heard and will continue to hear throughout the debate evidence that the roll-out causes significant hardship and undue stress. The Government must listen to the genuine concerns from across the country to prevent further hardship. Those concerns do not constitute negativity and scaremongering, as some Conservative Members suggest, but reflect reality.

Clearly, the first thing that needs reconsideration is the six-week waiting period. In most circumstances, people do not have savings or money set aside to cover day-to-day living expenses during that time. Advance payments are not a solution for claimants who cannot wait a minimum of six weeks for their first payment, as they cover only part of the claim and must be repaid through a deduction from future payments. In most circumstances, an advance payment will not cover the costs of a tenant’s rent, leading to arrears, claimants needing to use food banks, and to increasing debt and poverty.

I understand from some housing providers that they often receive conflicting messages from DWP staff while those staff are gaining the full knowledge and skills to administer the new system. A pause and period of reflection would allow the Government to address issues with the helpline, and offer training and support to DWP staff to ensure consistency of information for both tenant and landlord.

With the proposed roll-out being accelerated significantly from this month, it stands to reason that the problems identified so far will be magnified, leading to thousands of families facing an uncertain time in the run-up to Christmas and well into the new year. If the system is creaking now, rolling out at the proposed pace will make matters a lot worse.

In my view and that of many colleagues in this place and outside, the Government need urgently to reconsider the roll-out to address the very real concerns, undue hardship and anxiety that the policy is causing and look at how it can be improved.