Civil Service Pensions

Gerald Jones Excerpts

Monday 6th July 2026 Commons Chamber

[Nick Thomas-Symonds]

My hon. Friend has spoken powerfully on many occasions about how her constituents have been affected by this issue; I know she has many cases. The introduction last month of the public interest test, which will end outsourcing by default, will make such a difference.

[Gerald Jones (Merthyr Tydfil and Aberdare) (Lab)]

I thank the Minister for his statement and the work he is doing to bring this issue to a resolution. A growing number of my constituents are affected. The response from Capita has been appalling, and correspondence is taking weeks or indeed months to get through. Just today, at one of the surgeries that the Minister has set up, Capita failed to provide my caseworker with an update on an individual case, despite us giving more than a week’s notice of the background. The response from Capita continues to be shockingly poor. Can the Minister ensure specifically that those surgeries are fit for purpose? At the moment, they are not delivering.

[Nick Thomas-Symonds]

Yes, I am certainly happy to do that. We now have taskforce members on each one, but if Members are not getting the information that they require, I ask them please to escalate it to me.