DWP: Performance

George Hollingbery Excerpts
Monday 30th June 2014

(9 years, 10 months ago)

Commons Chamber
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George Hollingbery Portrait George Hollingbery (Meon Valley) (Con)
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The motion before the House is wide-ranging, and I will concentrate on three fairly niche areas in some detail. The motion notes that the Minister of State, Department for Work and Pensions, my right hon. Friend the Member for Hemel Hempstead (Mike Penning) recently commented in the Work and Pensions Committee on work capability assessment throughput, but it fails to note what officials then said about that issue before the Committee. Those officials told the Committee that the Department has hugely improved performance. What does that mean? They said that a month has been taken off the front end of the application process for WCA, which has been reduced from 92 days to 60 days. Clearly, that is not good enough yet, but it is a huge important improvement at the front end. Once the WCA decision has been made, the further decision has also been reduced by a month: from 42 days to 12 or 14 days. Considerable changes have been going on in the Department that are beneficial to applicants.

We also know that the number of benefit decision appeals fell by 79% to just over 30,000 between January and March this year, compared with the same time last year. Why? It is because mandatory reconsideration put itself into the mix and ensured that fewer such applications go to appeal. I have no doubt that the hon. Member for Stretford and Urmston (Kate Green) will say that some of that is to do with legal aid, and I suspect she may be right. However, the load on the costly appeals process is also reducing, so it seems that the Department has an exemplary track record, within itself and its own machinations, of reacting positively to the changes to WCA.

Where is the delay occurring? The answer has to be, with Atos. To understand that, we must look at where the WCA came from. The WCA was introduced in 2008, and within that legislation five annual assessments were put into the mix. We have now had four of those—three from Harrington and one from Paul Litchfield—and it is clear that the design, scope and outcomes from the WCA were wholly inadequate from the beginning. Large numbers of improvements were recommended. Those of the three Harrington reviews and Paul Litchfield have largely been not just accepted by the Government but implemented, but in short, Atos’s capacity does not match the increase in quality demanded. That is because the original contract and the price the Government paid for it is simply not enough to allow it to do the job that Parliament, quite rightly, demands.

Sheila Gilmore Portrait Sheila Gilmore
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Will the hon. Gentleman give way?

George Hollingbery Portrait George Hollingbery
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No, I will not, because we all have a limited speaking time.

I think the Minister was right to end the Atos contract and re-let it because it seems that Atos did not have the capacity to do what it needed to do. It is somewhat ironic that the Opposition motion should seek to emphasise something that was caused entirely by actions taken by Labour when in government and that this Government are taking huge steps to improve, and which Opposition Back Benchers have—quite reasonably and vociferously—demanded. I believe that that improvement, which we all want, has made it more difficult for Atos to pursue what it is supposed to pursue.

Sheila Gilmore Portrait Sheila Gilmore
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Will the hon. Gentleman give way?

George Hollingbery Portrait George Hollingbery
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No. I have already made it clear that I am not going to give way. The risk register is also identified in the motion—[Interruption.] I notice that my time now seems to be infinite, which is absolutely splendid—[Interruption.] The clock has now dropped down to three minutes. I should have said nothing.

The motion demands a publication of the risk register held by the Department. That is hardly a new argument, and in the short time I have been in this House it has been made many times about a similar document held by the national health service. Let me quote the right hon. Member for Leigh (Andy Burnham)—the shadow Health Secretary—from 23 March 2007 when he was asked whether he would release the NHS risk register:

“Putting the risk register in the public domain would be likely to reduce the detail and utility of its contents. This would inhibit the free and frank exchange of views about significant risks and their management, and inhibit the provision of advice to Ministers. We cannot therefore agree to place a copy of the current version of the register in the Library.”—[Official Report, 23 March 2007; Vol. 458, c. 1192W.]

That was then, as now, very sensible advice.

Do we really think it a good idea for the Government to make public all their plans for the management of every conceivable risk that they might encounter in any particular programme? Surely we cannot. As the right hon. Member for Leigh pointed out, it is essential that Ministers and officials can have free and frank exchanges behind closed doors on the risks to their Department. If they are inhibited from doing so in any way, they are most likely not to consider those risks in a free and frank way, and we will not have the benefit of the exercise in the first place. It is a preposterous proposition. All officials and all Ministers need a place where they can talk safely about what might happen to their Departments in extremis.

Finally, I have some facts and figures on the Work programme—I am sorry, but it is hard to avoid statistics in the argument. Some 300,000 long-term unemployed people have found lasting work using the Work programme. There has been an increase of 44,000 people in jobs in the past three months alone. Long-term unemployment has fallen by 108,000 in the past year, which is the largest fall in 16 years. Some 296,000 people have so far found lasting work, which is up from 132,000 a year earlier. The vast majority of those who find sustained employment remain in work beyond the six-month point or, for the hardest-to-help, the three-month point. More than 274,000 participants have gone on to find work beyond those points.

Performance has continually improved, with all contracts meeting the minimum performance levels in the third year of the programme. In the most recent cohort, nearly 28% were placed in a sustained job, up from 22% of those who joined at the beginning of the programme. Out of any group, young people proportionately have secured the largest number of sustainable jobs—71,640 have done so since the programme began. In short, the Work programme is truly working for those participating in it, and I shall certainly not support the motion.