Addictive Technology

Ged Killen Excerpts

Tuesday 23rd October 2018 Westminster Hall

[Ged Killen (Rutherglen and Hamilton West) (Lab/Co-op)]

I beg to move,

That this House has considered addictive technology.

It is a pleasure to serve under your chairmanship, Sir Edward, and to introduce a debate that I feel is of growing relevance. Our discussion could go in many different directions, but I will focus mainly on the use of smartphones, apps and social media. How often these days do we hear the phrase, “Get off your phone!”? It could be uttered between two strangers in a restaurant; it could be any one of us saying it to a partner or a child, or having them say it to us. We only have to get on a bus, walk down the street or sit in the House of Commons Chamber to see examples of how engrossed we have all become in devices such as smartphones and tablets.

Last September, the iPhone celebrated its 10th birthday. At the time, my first thought was, “Has it really only been 10 years?” I do not think that was a matter of misjudging the passage of time; instead, I was reflecting on the behavioural, social and cultural impact of the smartphone revolution that began with the iPhone, and wondering how all of these changes could have happened in the last 10 years. The urge to check our phone while we are waiting for a friend to arrive, or when we are bored, watching TV or even at dinner, is like a new muscle reflex for many—including me. When we forget our phone and sense the absence of its weight in our pocket or bag, it feels like much more than just a missing piece of technology. I cannot be the only one who has felt the panic of looking for my phone, only to realise that I am holding it in my hand.

In the run-up to this debate I asked Parliament’s Digital Outreach Service to collect the views of members of the public on whether they felt their own relationship with technologies such as mobile phones, tablets, social media and videogames was having a negative effect on their lives. One respondent, Keith, said:

“As I type I’m tapping on a cell phone waiting for my bus, so I suppose it passes time. On the other hand, I nearly missed it posting this message, so yes is the answer.”

That is probably a typical experience for many people. Let us be in no doubt that these devices are incredibly useful tools. They make day-to-day tasks more convenient and we get a lot of enjoyment out of them. They give us the power to connect to our friends and families, no matter where they are, all around the world. The question is: are they making us connect less with the people right in front of us?

From the 2016 US presidential election, Brexit and the Cambridge Analytica scandal to the increase in online abuse and bullying and the growing evidence that smartphones, their apps and social media are addictive and causing behavioural changes rather than adapting to demand, we are seeing a darker side to these technologies, which highlights how we may have misplaced our sense of control. I want to use this debate to discuss how to live well with the technology we use every day.

It is becoming clearer that there are features of smartphones, the apps that they run and social media that are inherently addictive. Recently, former technology designers for companies such as Facebook, Apple and Google have admitted that the technologies and apps they designed have contributed to technological addiction. Many designers are driven to create addictive app features by the business models of the big companies that employ them, and let us remember that many apps have in-app purchases, so in some cases there are financial consequences for users. Aza Raskin, a former technology developer for Mozilla, which makes the popular Firefox web browser, has described the way in which apps and interfaces are made as if the tech companies are

“taking behavioural cocaine and just sprinkling it all over your interface”.

He also said:

“Behind every screen on your phone, there are generally…a thousand engineers that have worked on this thing to try to make it maximally addicting.”

Mr Raskin helped to design the software function known as infinite scroll, which allows users to scroll through pages and pages of Facebook, Twitter and Instagram content without having to click “next page.” He is not alone. Leah Pearlman, the co-inventor of Facebook’s “like” button, raised concerns that the design of modern personal technology and digital interfaces are habit-forming, in some cases leading to addiction. She said:

“When I need validation, I go to check Facebook… I’m feeling lonely, let me check my phone. I’m feeling insecure, let me check my phone.”

Ms Pearlman tried to quit Facebook after resigning her role at the company, but she found it hard. She realised she was

“kind of addicted to the feedback.”

That is someone who worked for one of these companies.

We could be experiencing a temporary blip, such as when television was first introduced. Perhaps our relationships with these devices will normalise. However, many of us will recognise these concerns in our lives.

[Hannah Bardell (Livingston) (SNP)]

I congratulate the hon. Gentleman on bringing this important and timely debate. Does he agree with Arianna Huffington, who wrote the books “Thrive” and “The Sleep Revolution” in which she talks about technology and how in many cases we take better care of our smartphones than ourselves?

[Ged Killen]

That is right, and I will take up the hon. Lady’s reading recommendation. We all have experience of mindlessly scrolling through our Twitter feeds and finding that our mood is affected by what we see, but, as with many things, it is often young people who are affected the most. I know many parents who are very concerned about the digital world their children inhabit for much of the time. To a certain extent, that is a natural concern for parents of each new generation, but that does not mean it is unwarranted. The sheer rate of advancement in the technology now available means that young people are growing up in an environment that is completely alien even to relatively young parents, and we do not yet fully understand the consequences.

The impact on mental health for all of us is becoming clearer, with new studies emerging at increasing pace showing a link between technology overuse and poorer mental health. Large-scale studies in the US have shown that adolescents who spend more time on new media, including social media and electronic devices such as smartphones, are more likely to report mental health issues than those who spend less time on such platforms. By comparing those studies, researchers were able to point towards a relationship between depressive symptoms and overuse of technology, particularly among women and girls.

That is just one study of many, and the science is still evolving. Compared with our understanding of other negative health habits, the timeframe for research is relatively short. We have not been using these devices for long enough to fully understand their impact. It took decades for it to emerge that smoking was an addictive habit detrimental to our health. Of course, smoking and modern technology are not directly comparable, but technology is both an opportunity and a risk, and we must ensure we get more of the former and less of the latter.

I hope Members agree that tech companies have a duty of care to the consumers who use their products. I welcome Apple’s recent intervention to introduce a screen time function that allows consumers to monitor and restrict their time or use of certain apps. I hope that will be rolled out on a wider basis by other tech companies. I also hope that social media companies and app creators such as Facebook, Twitter and WhatsApp will stop focusing on developing new ways to demand our attention and push constant notifications at us and start developing ways that make it easier for us to switch off.

In the US, we have seen the rise of the so-called “dumb phone” that can be used in conjunction with a smartphone, allowing users to leave their smartphone at home and go about their business for the day with a featureless phone that only makes and receives calls from the same number. Perhaps we need an easier method than deleting all of our apps to turn off our smartphones’ multiple features so that they operate just as phones.

The big tech companies could be doing much more both to help us mitigate the negative effects of their technology and to help us understand it. In much the same way as the gambling industry and the alcohol industry contribute funds from their profits to mitigate the negative effects of their products, I see no reason why the big technology companies could not contribute to some sort of fund that supports research into the health impact of their products and services and helps to promote healthy use of their technology. That could apply to everything from using a smartphone to combating online abuse and bullying. I hope the Chancellor will be willing to look at that further.

Many tech companies do conduct their own research, and that is good, but these products need to be scrutinised by independent research. No industry should be able to mark its own homework; that applies as much to Google, Apple and Facebook as it does to any other industry. What I am calling for is cross-party consensus that we have not necessarily got our approach right and that more needs to be done to understand the potential impact of technology on our lives. People need power and control over their use of these technologies, instead of feeling that they have become captured by them.

The conversation needs to continue. I am considering setting up an all-party parliamentary group to further these discussions, and if Members in the Chamber would be interested in joining such a group, perhaps they could let me know. The Government have asked the chief medical officer to look at guidance on technology use and they may be considering setting up an internet regulator. I would be interested to hear if the Minister has any update on that in the context of the debate as well as any other thoughts she has on this issue.

--- Later in debate ---

[The Minister for Digital and the Creative Industries (Margot James)]

It is a pleasure to serve under your chairmanship, Sir Edward. I warmly congratulate the hon. Member for Berwickshire, Roxburgh and Selkirk.

[Ged Killen]

I am the Member for Rutherglen and Hamilton West.

[Margot James]

What a bad start! I do apologise to the hon. Member for Rutherglen and Hamilton West (Ged Killen) and to my hon. Friend the Member for Berwickshire, Roxburgh and Selkirk (John Lamont). Of course, I meant to thank the hon. Member for Rutherglen and Hamilton West. I share his amazement that it has only been 10 years since the advent of the Apple iPhone. He made an excellent speech, and I identified, as I am sure other hon. Members did, with the examples he gave of the intensity of the relationship that so many of us have with our devices, and how that is—in his view and mine—tipping over to the point where we question whether it is healthy.

The shadow Minister mentioned the Centre for Humane Technology, an excellent organisation, which was founded by scientists and researchers employed by the large social media platforms. One of them, an ethicist working for one of the major platforms, was tasked with trying to bring a more ethical framework to the development of apps and activity on that particular platform. He bowed out with the rather depressing realisation that change was not possible from within and that he would have more effect from outside, so he founded this organisation.

That is a powerful reminder that there is a difficulty in the perceived conflict in companies’ need for more and more of our attention. It really is a competition for attention and, for the companies that get it, the question then is how to keep it. That is the driving force behind the algorithms that are constantly developing and furthering the reach of these platforms into our lives. It is very important that we monitor usage and that we expect more from technology companies in terms of putting right some of the things that are alleged to have gone wrong, as the hon. Member for Rutherglen and Hamilton West said.

My hon. Friend the Member for Berwickshire, Roxburgh and Selkirk made the point that although the debate is about addiction, we are also talking more broadly about excessive screen time. There is a scale, running from what might be called a healthy amount of screen time, which might tip over into dependency, over-involvement and straightforward addiction.

--- Later in debate ---

[Ged Killen]

I see that the Division bells have just rung, and I know that proceedings are running late, so I do not intend to use my full time this afternoon.

We have had an excellent debate and I have learned a lot of new things, particularly from the hon. Member for Livingston (Hannah Bardell) about my breathing and using technology, which I look forward to looking into further, and from my right hon. Friend the Member for Birmingham, Hodge Hill (Liam Byrne), who has given me much to think about in my new APPG. I thank the Minister for coming here today. There is a lot of agreement on this issue and I look forward to working with her and other Members on it.

Question put and agreed to.

Resolved,

That this House has considered addictive technology.