All 1 Debates between Gareth Thomas and Baroness Clark of Kilwinning

Universal Postal Service

Debate between Gareth Thomas and Baroness Clark of Kilwinning
Thursday 17th July 2014

(10 years, 5 months ago)

Commons Chamber
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Baroness Clark of Kilwinning Portrait Katy Clark
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Indeed, we are aware of the concerns about the inferior terms and conditions of TNT’s staff compared with those of Royal Mail, and about the service that customers are receiving. Of course, organisations other than Royal Mail are not required to meet the standards of service that it has a legal obligation to provide.

Gareth Thomas Portrait Mr Gareth Thomas (Harrow West) (Lab/Co-op)
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I apologise for missing the first part of my hon. Friend’s remarks. Further to the point made by my hon. Friend the Member for Hackney North and Stoke Newington (Ms Abbott), when the then Conservative-run council in Harrow decided to use TNT for the delivery of council tax letters, there was a whole series of reports of bad distribution processes—so much so that in the end Royal Mail had to be used to get the letters out in their entirety.

Baroness Clark of Kilwinning Portrait Katy Clark
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I am grateful to my hon. Friend for that example, which illustrates the problems we are having and are likely to have to a greater degree as time goes on if the expansion takes place in the way that is intended.