Post Office Capture Software: Kroll Associates Report

Gareth Thomas Excerpts

Monday 7th October 2024 Written Statements

[The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)]

Earlier this year, concerns were raised by parliamentarians and postmasters about the Post Office’s Capture software, which was rolled out by the Post Office to some branches in the 1990s, and pre-dated Horizon. The concerns were that Capture software had bugs which may have caused shortfalls, leaving postmasters to pay the Post Office back, with some postmasters said to have been prosecuted as a consequence.

Responding to those concerns, the Secretary of State for Business and Trade committed on 9 September to publishing the results of forensic accountant Kroll Associates’ investigation into the Capture system as soon as we received its report. Kroll has now completed its investigation, and I published their report on Monday 30 September. The report is available on www.gov.uk and I have also placed a copy in the House Library.

Kroll Associates investigated the Capture software system, examined the available evidence from postmasters and others who have been working with postmasters to uncover the issues with the software. Further evidence from the Post Office was given to Kroll towards the end of their investigation. Considering this, Kroll has produced an addendum to this report which will be published shortly.

I am very grateful to the postmasters and postmasters’ families who spoke to and provided evidence to Kroll during the investigation. I recognise in some cases that this meant revisiting very distressing memories. I am grateful to those who attended the ministerial-chaired roundtable hosted by the Department for Business and Trade. I would also like to thank the Horizon Compensation Advisory Board for its continued work on redress issues, in particular Lord Beamish for helping to shine a light on the issues related to Capture.

In the report Kroll concluded there was a reasonable likelihood that Capture could have created shortfalls for sub-postmasters. Kroll has not identified any available evidence that Post Office Ltd’s audit, investigations or legal teams took into account known issues with Capture arising from bugs identified in various versions of the software in the course of their work.

I recognise that this report and its conclusions will be of considerable interest to postmasters and their families across the country. The Government will thoroughly examine Kroll’s report into the Capture system and its impact on postmasters. We will update the House on next steps in December.

[HCWS100]