Civil Service Pensions

Florence Eshalomi Excerpts

Monday 6th July 2026 Commons Chamber

[Nick Thomas-Symonds]

Quite simply, that should not be happening. If the hon. Lady is willing to write to me with precisely the information that was given, and what the correct information was, the Parliamentary Secretary will look into it.

[Florence Eshalomi (Vauxhall and Camberwell Green) (Lab/Co-op)]

I thank the Minister for coming to the House to give this important update. To be honest, I think that many of our constituents will be watching with a lot of alarm, concern, anger and frustration, thinking, “How will this situation change?” A constituent of mine wanted me to raise his case. He said:

“I turn to you as a last resort for help in a moment of personal crisis and right to family life. For the past six months I have been trying to get the civil service pension scheme to issue me with a letter confirming my annual and monthly pension entitlement…I am a 70-year-old retiree with medical conditions. I reside 50% of year in Brazil…with the remainder of the time spent in the UK where I am a UK taxpayer. I am a retired member of the FCDO having served almost 38 years in various diplomatic roles.”

This is not a way to treat hard-working members of staff who have given so much of their time to our Government. Can the Minister assure me that Capita will be held accountable for the failure, and will he say that heads should roll?

[Nick Thomas-Symonds]

My hon. Friend is absolutely right that the situation has been totally and utterly unacceptable. Capita has been and will be robustly held to account. That is why I have appointed an audit to look at the future of the scheme, as well as the remedial adviser—who is being appointed at Capita’s expense—to force rectification directly on the ground. There are two things too look at here: the immediate operational issues, and the future of the scheme.