Access to Broadband Services

Flick Drummond Excerpts

Wednesday 6th September 2023 Westminster Hall

[Mrs Flick Drummond (Meon Valley) (Con)]

It is a pleasure to serve under your chairmanship, Sir Christopher. I thank the hon. Member for Stirling (Alyn Smith) for securing this important debate. I found his speech incredibly constructive.

Getting better broadband connections for my constituents in Meon Valley has been a key part of my work in Parliament. It is a largely rural constituency, and when I was elected, part of it was in the bottom 5% in the country for broadband speed. I am pleased that the gigabit voucher scheme is bringing better connections to thousands of people. I have spent hours on queries with Openreach and Building Digital UK, and supporting groups working on community fibre programmes. I am very grateful to both organisations and to Hampshire County Council for helping me to achieve results. Villages such as Upham, Owslebury, Cheriton, Kilmeston and Bramdean, which have been in the bottom 5%, will now be near the top of the table.

Other constituents are now looking towards CityFibre, under the recently announced procurement, and I will be looking to BDUK to provide greater clarity on when that will start. This is an example of Government enabling vital infrastructure in my constituency and I welcome it wholeheartedly.

The covid pandemic highlighted very quickly the crucial role of broadband in Meon Valley and other rural areas. I have a number of constituents who worked in senior positions on the covid response and found it difficult to work remotely because of the slow speeds, so I was grateful to Openreach for its quick response to my request for help. For example, one NHS consultant who was working on the pandemic could only upload his slides and information over several hours, normally overnight. Openreach helped to sort that quickly, although his son had to dig the trench to enable the internet cable to be brought to their property.

People who were working at home with children trying to access schooling was another issue, and it showed our dependency on the internet for information. The future of education and work is very dependent on our access to the internet, and we will have to find ways to keep up with technology so that our country can build a successful economy.

However, we must be careful that we do not build barriers to some people. I have many older constituents in Meon Valley who are concerned about being left behind. We see banks closing because so many people now bank online, and GP appointment systems are becoming increasingly web-based, as is ticketing for events and travel.

I am grateful to Age UK for its work in this area. It has surveyed people aged over 65 about access to public services online, and its findings are troubling, with 22% saying that they do not use the internet at all. Many of those who do are limited in what they do online. Many read about scams and hacking, and so are too frightened to use the internet. Few are engaged in complex tasks, and older people may not be experienced in navigating websites, which often differ in their form and function.

I would be grateful to hear from the Minister what plans we have to help those who are not computer literate, because a lack of computer literacy is increasingly isolating for a large part of my community. Is there a fund that people can access for training? We are spending huge amounts of money building the infrastructure, but can people access it?

If there are areas where there remain challenges to deploying fixed broadband links, we need to be ready to move quickly to bring alternative wireless solutions to people who need them, especially those in remote areas, as the hon. Member for Stirling articulated. Better mobile and data connectivity through 5G is vital for everyone, whether they live in the countryside or in a town. Connectivity deserves the same priority as physical forms of infrastructure. Businesses such as the many farms in my constituency, public services such as education and health, as well as constituents, all depend on the availability of good access to mobile data and telephony.

High-speed connections are now part of our vital infrastructure and the Government must make sure that we continue to improve our connectivity by using the latest technology. Combined with digital confidence, that will have a major impact on our growing economy.