BT Openreach

Eric Ollerenshaw Excerpts

Tuesday 21st October 2014 Westminster Hall

[Simon Hart]

I am grateful to my hon. Friend for that intervention. It seems to me that once the infrastructure is in place, it is unclear who is responsible for persuading, cajoling or seducing people into using it. It was mentioned to me this morning by employees of Openreach that take-up is reliant, to a great extent, on local authority enthusiasm and energy. However, that does not seem to be a strategy; it seems to be just an aspiration. I would suggest—I would be interested to hear the Minister’s response to this point—that this is a UK-wide problem. Broadband is a very expensive infrastructure project, so it is a UK Government responsibility to ensure that everybody knows that the service has been upgraded, or whatever expression one wants to use, in their area, and knows how to go about accessing it at a sensible and reasonable price. However, that does not appear to be the case at the moment. Most MPs seem to have a fairly full postbag when it comes to broadband-related issues, and yet the figures I have given show that a relatively small number of people are aware of, and therefore signing up to, the new provision.

The second issue I want to raise is isolated rural communities. We always talk about the 4%—those people who fall outside the 96% aspiration—and what the future holds for them. My question to the Minister is this: what are the UK Government’s proposals as far as those people are concerned? The Welsh Government have already given an indication that there will be some kind of mop-up scheme at the end of all this activity, which will possibly rely on wireless or satellite. However, the time scale is unclear; the method of installation, if that is the right word, is a little unclear; and it is certainly unclear what the cost would be to UK taxpayers.

[Eric Ollerenshaw (Lancaster and Fleetwood) (Con)]

I congratulate my hon. Friend on securing this debate. I wonder whether he is in the same position in Wales as I am in England; I am trying to get from BT a map that shows clearly the 4% of people who are not in the system, so that one can try to deal with the situation and ask why they are not in the system. The little bits of information that we glean seem to indicate that there is no rationale in terms of isolated communities. I can cite a place called Glasson Dock; BT tells me that it is not in the system, yet it is in no way isolated. In fact, it is a very large community just on the outskirts of Lancaster.

[Simon Hart]

I am grateful to my hon. Friend for that intervention. There are various online methods through which one can find out when one’s community is likely to be connected, but of course there is an irony there, because part of the problem is that not all of these communities have an online capability, thanks to the problems that we are discussing, so it might not be as easy as it seems to gather that information.

In defence of Openreach, I must say that the situation is a little clearer than it was, and I can only urge my hon. Friend to do what a lot of us seem to end up doing, which is pestering the company until such time as it says what is going on, just to get us off its back. Nevertheless, it seems to me that for reasons that are not entirely clear—they may be competition reasons, or just technical reasons—it is sometimes difficult to acquire the information that we need. There is a financial consequence to that, because companies need to know how, and indeed whether, they can invest in growing and sustaining their business, and it is very difficult for them to do so if there is no clear indication as to when they might reap the benefits of this fantastic new resource.