(6 days, 23 hours ago)
Public Bill Committees
Emily Darlington (Milton Keynes Central) (Lab)
Q
Ian Hulme: We need to think about this as essentially two different regimes. The requirements under data protection legislation to report a data breach are well established, and we have teams, systems and processes that manage all that. There are some notable cases that have been in the public domain in recent months where we have levied fines against organisations for data breaches.
The first thing to realise is that we are still talking about only quite a small sub-sector—digital service providers, including cloud computing service providers, online marketplaces, search engines and, when they are eventually brought into scope, MSPs. A lot of MSPs will provide services for a lot of data controllers so, as I explained, if you have the resilience and security of information networks, that should help to make data more secure in the future.
Lincoln Jopp (Spelthorne) (Con)
Q
I have dealt with the ICO before. Maybe it was the company that I worked in and led, but there was a culture there that, if you had a data breach, you told the ICO. There was no question about it. How are you going to develop your reactions and the behaviours you reward in order to encourage a set of behaviours and cultures of openness within the corporate sector, bearing in mind that, as was said this morning, by opening that door, companies could be opening themselves up to a hefty fine?
Stuart Okin: In the energy sector, we have that culture. It is one of safety and security, and the chief executives and the heads of security really lean into it and understand that particular space. There are many different forums where they communicate and share that type of information with each other and with us. Incident response is really the purview of DESNZ rather than us, but they will speak to us about that from a regulatory perspective.
Ian Hulme: From the ICO’s perspective, we receive hundreds of data-breach reports. The vast majority of those are dealt with through information and guidance to the impacted organisation. It is only a very small number that go through to enforcement activity, and it is in only the most egregious cases—where failures are so egregious that, from a regulatory perspective, it would be a failure on our part not to take action.
I anticipate that is the approach we will take in the future when dealing with the instant reporting regime that the Bill sets out. Our first instinct would be to collaborate with organisations. Only in the most egregious cases would I imagine that we would look to exercise the full range of our powers.
Natalie Black: From Ofcom’s point of view, we have a long history, particularly in the telecoms sector, of dealing with a whole range of incidents, but I certainly hear your point about the victim. When I have personally dealt with some of these incidents, often you are dealing with a chief executive who has woken up that morning to the fact that they might lose their job and they have very stressed-out teams around them. It is always hard to trust the initial information that is coming out because no one really knows what is going on, certainly for the first few hours, so it is the maturity and experience that we would want to bring to this expanded role when it comes to data centres.
Ultimately the best regulatory relationships I have seen is where there is a lot of trust and openness that a regulator is not going to overreact. They are really going to understand what is going on and are very purposeful about what they are trying to achieve. From Ofcom’s point of view it is always about protecting consumers and citizens, particularly with one eye on security, resilience and economic growth. The experience we have had over the years means that we can come to those conversations with a lot of history, a lot of perspective, and, to be honest, a bit of sympathy because sometimes those moments are very difficult for everyone involved.