CrowdStrike: IT Outage

Debate between Ellie Reeves and Pamela Nash

Monday 22nd July 2024 Commons Chamber

[Ellie Reeves]

I thank the hon. Member for her question highlighting the issues facing vulnerable patients. I am pleased to report that there was no reported impact on 111 or 999 services, and that patients were able to access emergency care. The majority of the impact on GP services was in accessing patient records, GP appointments and prescriptions. Patients who could not access GP appointments were able to attend urgent care services, and GPs were able to issue paper prescriptions. However, I will pass on the hon. Lady’s concerns to my colleagues in the Department of Health and Social Care, because they are incredibly important issues and we need to ensure that vulnerable patients are protected, going forwards.

[Pamela Nash (Motherwell, Wishaw and Carluke) (Lab)]

May I take this opportunity to welcome you, Madam Deputy Speaker, to your very temporary position, and to welcome my hon. Friend the Minister to her role? Can she give the House any further details of the impact of this outage in Scotland, and what conversations has her Department had with the Scottish Government in recent days?

[Ellie Reeves]

I welcome my hon. Friend back to the House; it is fantastic to see her, rightly, in her place. I thank her for the points that she raised, which are important and will be taken into account in the review of the lessons learned.