I hope the hon. Gentleman will forgive me if I did not explain myself clearly enough. What I am saying is that formal written advice, not guidance, has to be given to people so that they can fully understand what a claimant commitment means. I have come across lots of people—not just in my own constituency office—who have signed a bit of paper that has been shoved in their face, thinking it means they will get their benefits, but without fully appreciating or having been told exactly what it means. Part of the reason they are sometimes not told exactly what it means is the lack of clear and concise instructions for jobcentre staff. That is what I am trying to formalise in the Bill.
Does my hon. Friend share my concern that consistent patterns show that some groups find it particularly difficult to comply with claimant forms? Single parents are particularly badly affected, as are people with mental health problems. They have consistently been shown to be sanctioned disproportionately.
Yes, that is a point I am about to touch on.
Let me give a few examples of the kinds of responsibilities that should be taken into account. A report from Gingerbread found evidence that single parents are being inappropriately referred for a sanction in the first instance, or wrongly sanctioned, as a result of the decision-making process. Responding to the National Audit Office report on sanctions, a Gingerbread research officer said:
“Our own research has found that single parents are more likely to be unfairly referred for sanction than other JSA claimants; job centre advisers are getting it wrong far too often. We hear from single parents who are threatened with sanctions if they don’t take jobs that are unsuitable and unsustainable. We’re particularly concerned that new rules starting in April will mean even more single parents with young children are at risk.
Despite the mounting evidence that sanctions are ineffective, costly for the government and hugely damaging for those who are sanctioned, the government has done very little to fix this broken system.”
No, I do not agree. At no point did I say that people in that position do not have access to any funds; what I said is that many people are left with absolutely nothing because they do not know about the fund, and they do not know that they can claim from it. Apart from anything else, they do not know how to. Someone who is depressed and anxious, and who is all over the place worrying about where their children’s next meal is going to come from, does not have time to think and worry about how to go down the paper trail to get a mandatory reconsideration.
My hon. Friend has taken us to a point in the debate where we have to talk about the disproportionality of sanctions. Criminals who are fined by a court for crimes that they have committed lose less money than people who have been 10 minutes late for an appointment or gone to another interview.