Ed Davey
Main Page: Ed Davey (Liberal Democrat - Kingston and Surbiton)(13 years, 8 months ago)
Written StatementsRead Full debate Read Hansard Text
The Parliamentary Under-Secretary of State for Business, Innovation and Skills (Mr Edward Davey)
I have set Companies House the following targets for the year 2011-12:
Public Target | New Target |
|---|---|
Customer | |
Customer Satisfaction (Quarterly) | 86% |
Accounts compliance rate—soft | 98% |
Resolve complaints within five days | 98% |
Service availability of Web filing | 99.5% |
Service availability of WebCHeck and Companies House Direct | 99.5% |
Search customers can access requested documents within 60 seconds | 98% |
To increase the proportion of transactions that can be filed electronically (by end March 2012) | 92% |
CEO to respond to all letters from MPs delegated to him to reply within 10 working days of receipt | 100% |
Process | |
Electronic transactions received are available to view on the public record within 72 hours | 98% |
Images placed on Companies House image system are legible and complete | 99.5% |
To achieve an electronic filing target for accounts by year end | 50% |
To achieve an electronic filing target for all transactions apart from accounts by year end | 78% |
Reduce carbon emission rating of Companies House headquarters building by 10% by end of March 2012 | 10% |
People | |
Average work days lost per person | <10 |
Finance | |
To achieve taking one year with another, a 3.5% average rate of return based on the operating surplus expressed as a percentage of average net assets | 3.5% |
Efficiency—saving on operational costs (year 1 of a new 3-year target)* | 5% |
Payment of invoices within five days of receipt (new target: December 2010) | 80% |
* This is a new three-year target to achieve by 2013-14 a reduction, in real terms, of 15% compared to 2010-11 in the operational monetary cost of the registry per company on the register. |