Essential Services: Large-scale Technology

Earl of Kinnoull Excerpts

Tuesday 12th January 2021 Lords Chamber

[Lord True (Con)]

My Lords, the noble Lord makes a very important point. Looking at the colour of our hair, he and I should declare an interest in this matter. We need to extend understanding and use of technology, and access to it, but equally I urge all organisations, including banks, to remember that for many people a personal service is not only a matter of choice but a matter of necessity.

[The Deputy Speaker (The Earl of Kinnoull) (Non-Afl)]

My Lords, the time allowed for this Question has now elapsed and we therefore move to the fourth Oral Question.