Business of the House

Drew Hendry Excerpts

Thursday 20th April 2023 Commons Chamber

[Penny Mordaunt]

I am sorry to hear about this case. I do not know whether the hon. Gentleman has used the Home Office’s new surgery. We know it is very difficult to get answers via hotlines and correspondence, so the Home Office has established a new service, both on site and on Teams, so that Members can talk directly to a person dealing with an individual’s case. I am not part of that service, so I cannot give an answer on this case, but I will make sure he is able to access those surgeries. If he has any future problems, please contact my office.

[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

Despite living in a colder climate, consumers in the highlands still face higher energy tariffs than consumers elsewhere in the UK. There is no regulation at all for off-gas-grid supply, there is price discrimination for those with prepayment meters, and companies are raising direct debits while holding on to credit. There are faulty meters, the failure of smart meters, and incorrect and confusing billing. Is it not past time that we had a debate in Government time on the failure of energy regulation for people in the highlands and other rural areas?

[Penny Mordaunt]

After advertising the Home Office surgeries, I now advertise that the Department for Energy Security and Net Zero has stood up surgeries in Portcullis House where individual cases and policy issues can be raised. The hon. Gentleman will know that the Secretary of State for Energy Security and Net Zero has introduced new measures on prepayment meters and other things to ensure that people are not paying a poverty premium and are not disadvantaged by where they live in the UK.