Asked by: Derek Twigg (Labour - Widnes and Halewood)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, when he plans to respond to Question 106942 tabled by the hon. Member for Widnes and Halewood on 20 January 2026.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
A response has been issued.
Asked by: Derek Twigg (Labour - Widnes and Halewood)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what is the current waiting time for information on pension lump sums requested by members of the Civil Service Pension Scheme.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.
The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.
Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.
Capita has made lump sum payments to 8,747 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.
Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.
To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.
The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates
Asked by: Derek Twigg (Labour - Widnes and Halewood)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what action he is taking to decrease the time taken to provide information and payments in respect of the Civil Service Pension Scheme.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.
The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.
Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.
The latest position of the Civil Service Pension Recovery Plan Update (2 March 2026) is available at this weblink: (latest update 16 March): https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates/civil-service-pension-recovery-plan-update-16-march-2026
The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.
Asked by: Derek Twigg (Labour - Widnes and Halewood)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, when he plans to respond to Question 106941 tabled by the hon. Member for Widnes and Halewood on 20 January 2026.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
A response has been issued here.
Asked by: Derek Twigg (Labour - Widnes and Halewood)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, whether data for Death Benefit nominations was migrated successfully from paper systems to the online Civil Service Pension Scheme system run by Capita.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The data for Death Benefit Nominations (DBNs) was successfully migrated from the previous administrator (MyCSP) Compendia solution to the current Hartlink system managed by the current administrator, Capita. While the vast majority of records were digital, any legacy exceptions originally held on paper were maintained as scanned images within the Electronic Document Management system; these images were also fully transitioned to Capita alongside all other member documentation.
Although a functional issue with Capita’s online pension portal at the point of go-live briefly prevented DBNs from displaying correctly to users, this technical matter has been resolved. Members are now able to view their existing nominations through the online system, with the full functionality to amend, delete, or add new nominations as required.
Asked by: Derek Twigg (Labour - Widnes and Halewood)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, whether officials in his Department had discussions with MOD officials on the suitability of Capita to run government contracts prior to the award of the Civil Service pensions contract.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government. The then Paymaster General and Minister for the Cabinet Office, Jeremy Quin MP, had overall responsibility for Civil Service workforce matters at the time and confirmed that the Cabinet Office should proceed to award the contract to Capita. This was further subject to the Cabinet Office’s controls process for which the then Parliamentary Secretary to the Cabinet Office, Alex Burghart MP, had oversight.
The contract awarded in November 2023 followed a standardised rigorous procurement process with an open and transparent evaluation process, centred on the core criteria of quality, cost, and social value.
The Cabinet Office did not approach any other government department as part of the procurement exercise, past performance is covered in the selection stage of the procurement and, as no concerns were raised at this stage, Capita progressed through to the next stage.
While Capita is not currently covering the costs associated with the deployment of the surge team, they remain responsible for any additional expenses incurred, such as the use of contractors. Furthermore, any further service failures by Capita will attract financial penalties, which will reduce the overall cost of the contract.
The contract includes key performance indicators that, if not met, include financial penalties. These have already been applied in respect of Capita’s performance in December.
The Cabinet Office will continue to use all available commercial levers to hold Capita to account and ensure they deliver the contractual service levels.
Asked by: Derek Twigg (Labour - Widnes and Halewood)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, which Minister signed off the decision to award the Civil Service Pensions contract to Capita.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government. The then Paymaster General and Minister for the Cabinet Office, Jeremy Quin MP, had overall responsibility for Civil Service workforce matters at the time and confirmed that the Cabinet Office should proceed to award the contract to Capita. This was further subject to the Cabinet Office’s controls process for which the then Parliamentary Secretary to the Cabinet Office, Alex Burghart MP, had oversight.
The contract awarded in November 2023 followed a standardised rigorous procurement process with an open and transparent evaluation process, centred on the core criteria of quality, cost, and social value.
The Cabinet Office did not approach any other government department as part of the procurement exercise, past performance is covered in the selection stage of the procurement and, as no concerns were raised at this stage, Capita progressed through to the next stage.
While Capita is not currently covering the costs associated with the deployment of the surge team, they remain responsible for any additional expenses incurred, such as the use of contractors. Furthermore, any further service failures by Capita will attract financial penalties, which will reduce the overall cost of the contract.
The contract includes key performance indicators that, if not met, include financial penalties. These have already been applied in respect of Capita’s performance in December.
The Cabinet Office will continue to use all available commercial levers to hold Capita to account and ensure they deliver the contractual service levels.
Asked by: Derek Twigg (Labour - Widnes and Halewood)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, who will pay the costs of resolving issues related to the administration of the Civil Service Pension scheme by Capita.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government. The then Paymaster General and Minister for the Cabinet Office, Jeremy Quin MP, had overall responsibility for Civil Service workforce matters at the time and confirmed that the Cabinet Office should proceed to award the contract to Capita. This was further subject to the Cabinet Office’s controls process for which the then Parliamentary Secretary to the Cabinet Office, Alex Burghart MP, had oversight.
The contract awarded in November 2023 followed a standardised rigorous procurement process with an open and transparent evaluation process, centred on the core criteria of quality, cost, and social value.
The Cabinet Office did not approach any other government department as part of the procurement exercise, past performance is covered in the selection stage of the procurement and, as no concerns were raised at this stage, Capita progressed through to the next stage.
While Capita is not currently covering the costs associated with the deployment of the surge team, they remain responsible for any additional expenses incurred, such as the use of contractors. Furthermore, any further service failures by Capita will attract financial penalties, which will reduce the overall cost of the contract.
The contract includes key performance indicators that, if not met, include financial penalties. These have already been applied in respect of Capita’s performance in December.
The Cabinet Office will continue to use all available commercial levers to hold Capita to account and ensure they deliver the contractual service levels.
Asked by: Derek Twigg (Labour - Widnes and Halewood)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what recent assessment he has made of the adequacy of the capacity of (a) energy suppliers and (b) the National Grid to provide power for the cooling systems for proposed new AI data centres.
Answered by Michael Shanks - Minister of State (Department for Energy Security and Net Zero)
The Department’s energy and emissions projections include growth in power demand from computing services such as data centres. However, to ensure a comprehensive view of the energy system, the methodology projects at a broader sector level, not disaggregating specific estimates for data centres.
The Capacity Market ensures supply meets demand. It operates by securing most of the required capacity four years in advance, with additional capacity secured one year ahead based on updated forecasts. This approach ensures Great Britain meets the Reliability Standard, which balances cost and reliability to maintain adequate electricity security.
Asked by: Derek Twigg (Labour - Widnes and Halewood)
Question to the Home Office:
To ask the Secretary of State for the Home Department, when she plans to respond to Question 101725 tabled by the hon. Member for Widnes and Halewood on 2 January 2026.
Answered by Alex Norris - Minister of State (Home Office)
The Hon Member received a response to PQ 101725 on 4th February 2026.