Asked by: Derek Twigg (Labour - Widnes and Halewood)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, whether data for Death Benefit nominations was migrated successfully from paper systems to the online Civil Service Pension Scheme system run by Capita.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The data for Death Benefit Nominations (DBNs) was successfully migrated from the previous administrator (MyCSP) Compendia solution to the current Hartlink system managed by the current administrator, Capita. While the vast majority of records were digital, any legacy exceptions originally held on paper were maintained as scanned images within the Electronic Document Management system; these images were also fully transitioned to Capita alongside all other member documentation.
Although a functional issue with Capita’s online pension portal at the point of go-live briefly prevented DBNs from displaying correctly to users, this technical matter has been resolved. Members are now able to view their existing nominations through the online system, with the full functionality to amend, delete, or add new nominations as required.