Oral Answers to Questions

Denis MacShane Excerpts

Thursday 15th September 2011 Commons Chamber

[Mr Hammond]

Management of stations is the responsibility of train operators. Under the revised franchise programme that the Minister of State has announced, we intend to transfer leasehold ownership of stations to the franchise train operator, so that it can have a more direct, hands-on involvement. However, I will look into the specific example about which my hon. Friend asks.

[Mr Denis MacShane (Rotherham) (Lab)]

The Secretary of State’s extraordinary statement that rail travel is something for rich people could be made only by one of the southern millionaires in the Cabinet. If he came to Rotherham, he would see plenty of people who are not rich, but they are now being threatened with the ticket office at Rotherham station, which is being rebuilt, being taken away. May I put it to him that many of my constituents do not do computers and need help and aid? That ticket office at Rotherham station must stay.

[Mr Hammond]

I understand the right hon. Gentleman’s point, and I agree that there will be a need for assisted channels—

[Mr MacShane]

What are assisted channels?

[Mr Hammond]

I will tell the right hon. Gentleman what assisted channels are. Even as the purchase of tickets, over time, is bound to become more computer based, as new technologies are deployed and more tickets are bought online, through mobile technology and so on, there will still be a need for an assisted channel, and we will ensure that there is one.