Post Office Board and Governance

Debate between Dean Russell and Kevin Hollinrake

Wednesday 28th February 2024 Commons Chamber

[Kevin Hollinrake]

I do think the chaos was caused by one individual. I sat through the whole session; for the bit I was not in the room with the right hon. Gentleman, I was watching on television. It is right for people to be able to say that they are not satisfied with the speed of compensation. I have said that time and time again from this Dispatch Box, and we are keen to accelerate the process and make sure it is fast and fair.

We are aware of the recommendations from the right hon. Member for North Durham (Mr Jones) on an appeals mechanism for some of the schemes where people feel the compensation is too low. We are looking and will continue to look at that. Every compensation scheme I have dealt with, such as the Royal Bank of Scotland global restructuring group scheme and the Lloyds-HBOS scheme, has been too slow, because of some of the complexity involved. We heard some good suggestions yesterday about how we might remove some of that complexity, which I am very keen to do. We heard some positive remarks from the individuals concerned, for example, from some of the solicitors, and from the Post Office on the fixed-sum awards—the £650,000 for the overturned convictions and the £75,000 for the GLO scheme. We heard how that was reducing the amount of disclosure that was required—that is one of the limiting factors. This should mean that the timescales that some people put on the table of one to two years should be rapidly reduced, and I am very keen to build on that work.

As the CEO confirmed to the right hon. Member for Birmingham, Hodge Hill (Liam Byrne) yesterday, I meet him every month, and we speak about the need to accelerate compensation every single time. We have targets for when to pay the compensation by: August for GLO cases, and for all cases ideally by the end of the year. As we heard yesterday, 1,000 new claimants have come forward since the ITV series, which makes it difficult to put deadlines on payment. I am aware that the right hon. Gentleman wants a legally binding target. I am happy to discuss that with him, but we have just removed one legally binding target because not everything within the process is within our gift.

[Dean Russell (Watford) (Con)]

I know that my hon. Friend has a passion to get this right, and to right the wrongs of the past. Does he agree that we must do all that we can to ensure that sub-postmasters who were victims of the awful Horizon scandal are exonerated, and compensated fully, fairly and with haste?

[Kevin Hollinrake]

I thank my hon. Friend for his work on this issue as one of my predecessors; I know that he was as keen as I am to ensure that full and fair compensation is paid to all individuals. As I said, there is no limit to the amount of compensation that we will set aside to ensure that people are compensated properly for this horrendous scandal.

Post Office Horizon Scandal

Debate between Dean Russell and Kevin Hollinrake

Wednesday 10th January 2024 Commons Chamber

[Dean Russell (Watford) (Con)]

I pay tribute to the Minister for his work to bring this to the Chamber with such speed. My first question is on mental health. The victims of the Post Office’s awful Horizon scandal—and they were victims—have been traumatised. We have heard awful stories of individuals who sadly took their life through suicide, and I am sure many others likely came close to that. I want to make sure that the compensation schemes take into account the distress and mental health pressures these people experienced over many, many years, and still experience today.

My second question looks to the future. How do we stop this happening again? I am very conscious of the big increase in the use of artificial intelligence. It is possible to go back to the Horizon system and see where these, in some cases, malicious incidents took place but, with artificial intelligence, it will be much harder to do that. Can the Minister assure me that checks will be made in any Government systems, especially those using artificial intelligence, to ensure that humans are not unjustly blamed for artificial intelligence errors that could lead to a similar scandal in future?

[Kevin Hollinrake]

My hon. Friend is one of my predecessors, and I thank him for the job he did. His tenure was all too short, but he did a great job. I know he raised this matter when he looked after this part of the brief.

We are discussing mental health support for individuals and, potentially, families with the advisory board. The compensation schemes very much take mental health into account, and assessing those impacts is one of the reasons why it takes a while to make sure people receive proper redress.

My hon. Friend raises an interesting point about AI, in which I know he is keenly interested. We should look carefully at the use of AI in prosecutions, and I am sure my right hon. and learned Friend the Lord Chancellor is doing so.

Horizon: Compensation and Convictions

Debate between Dean Russell and Kevin Hollinrake

Monday 8th January 2024 Commons Chamber

[Kevin Hollinrake]

That is exactly what we want to do and that is why we set up the statutory inquiry to try to identify culpability and responsibility. Whether that leads to corporate sanctions, in terms of contributions to compensation schemes, or individuals who might face prosecution or other sanctions, that is absolutely right. Of course there will be different agencies looking at different things that the inquiry uncovers as part of its process, including not only crime agencies, but the Honours Forfeiture Committee. We are very keen to ensure that that happens. The hon. Gentleman mentions financial incentives—as Charlie Munger once said, “Show me the incentive and I’ll show you the outcome.” I am sure that played a part in some of the terrible mistreatments of postmasters.

[Dean Russell (Watford) (Con)]

As I have stated previously in this House, the Horizon scandal was an absolute travesty. My thanks, as should all our thanks, go to Alan Bates, for his relentless work to stand up for victims—and they were victims of one of the worst miscarriages of justice this country has ever seen. While I am very aware of the legal complexities and the challenges around righting these wrongs as we go through the various stages, will my hon. Friend, who I know is passionate about getting this right, confirm that he is working at the very highest level of Government to ensure that any blockages, delays or stutterings in this process are cleared through? Does he agree that every single current Member of Parliament—all 650—and every Member of Parliament in the future should make sure not only to watch the ITV drama series, but to read “The Great Post Office Scandal” by Nick Wallis, which originally helped to shine a light on this appalling scandal?

[Kevin Hollinrake]

I thank my hon. Friend for all his work as one of my predecessors. He was an excellent postal affairs Minister—for all too brief a time, I think it is fair to say, but he did a great job, and I know some of the things he put in place in this area are important to the whole process. Of course we are working at the highest level: the Prime Minister is taking a personal interest in these matters, so I see no barrier in terms of willingness to right these wrongs from anywhere in Government, right to the highest possible level. I had a meeting with the Justice Secretary today, who offered some positive ways forward in the next few days.

I completely agree with my hon. Friend that we should all watch that programme to learn lessons about not only this particular scandal, but the potential for future scandals based on the same kind of motivations. He mentions the “The Great Post Office Scandal”, written by the excellent journalist Nick Wallis, who has been such an important part of uncovering the truth of this horrendous scandal.

Digital Markets, Competition and Consumers Bill (Second sitting)

Debate between Dean Russell and Kevin Hollinrake

Committee stage
Tuesday 13th June 2023 Public Bill Committees

[Kevin Hollinrake]

Q But the removal of the cooling off period would make it more difficult for some people to exit a contract, wouldn’t it?

Owen Meredith: The removal of the cooling off period for us is a concern around how that technically applies and whether consumers have had benefit that they are then seeking to be refunded for, despite having engaged with and received the benefit.

[Dean Russell]

Q We live in an era where we talk about consumers, who might be consuming services or products—but they also might be consuming news. How will the consumers of journalism benefit from or be impacted by the Bill?

Peter Wright: They will benefit through the quality of the journalism they are offered. Every news organisation —we are no exception; we went through a period of redundancies earlier this year—is having to trim their editorial budgets, because you cannot make sufficient revenue in the present digital advertising market to support the scale of editorial resource that you would really like.

Commercial news publishers have seen revenues falling, despite inflation, over the last two decades. At some point, we need to have a mechanism that gives us—this particularly applies to smaller and regional publishers—a level playing field and levers we can pull to bargain with these vast companies. I have colleagues who work at not inconsiderable regional publishing companies, who do not even have a telephone number they can ring at Google, so they just have to accept whatever terms Google offers. We are slightly more fortunate in that we can ring Google, but we do not necessarily get an answer.