Transport Accessibility for Disabled People

David Reed Excerpts

Thursday 26th March 2026 Commons Chamber

[David Reed (Exmouth and Exeter East) (Con)]

The hon. Gentleman speaks with a great deal of experience. Marilyn is a blind lady in my constituency who has faced the issues of floating bus stops. During the design and implementation processes, her voice really was not listened to, and the views of blind people were not incorporated into the process. What more could be done to educate, and to ensure that those people are at the table when these processes are happening?

[Daniel Francis]

I welcome the hon. Member’s comments. Like my hon. Friend the Member for Battersea, I will continue to press the Government. I could take hon. Members to bus stops close to here that I think are a risk for blind passengers as well as for wheelchair passengers. We need to do more on this.

I will not object to the measures on Motability in the Finance Bill, but there is ignorance in this place from some Members—many are not here today—on Motability, the issues around the scheme and how it continues to need to be supported, particularly for wheelchair users. On regulation and enforcement, there is training and a lot of great practice; I see some great practice of support for disabled people on my own Southeastern passenger service, but that needs to be expanded.

I have two horror stories involving toilets at central London stations, where staff refused access to the changing places toilet, telling me my daughter could not use it—she needs a changing bench—and needed to go into the standard disabled toilet. That is the level of training still required.

I completely support Great British Railways, but there will be issues in areas where it shares services with TfL. For example, Abbey Wood is very close to my constituency—TfL will manage that station even though both services operate from it. Denmark Hill will be a GBR station. We will have to see how those two services integrate.

I welcome the consultation on micromobility. The issue remains whereby, if someone’s wheelchair is over 200 kg, they have to ride it in the road, as they are not allowed on the pavement. That is hugely discriminatory. It means that a child cannot use their wheelchair if it is over 200kg. It means that if someone who has lost their driving licence for medical reasons, such as epilepsy, cannot use their wheelchair. I hope that we can resolve such issues following the consultation. I have also been involved in complaints processes through TravelWatch, and I hope the watchdog has the necessary powers to deal with the problems. We need to look again, as I have said, at the Civil Aviation Authority.

In my mind, TfL leads the way on accessibility information. The TfL Go app shows the availability of level access, station accessibility, and where a lift may be out of order. GBR needs to follow that lead. We need a national transport accessibility app shows that information, as well as showing the locations of disabled toilets and changing places toilets. Of all the places that I have travelled to with my daughter across Europe, TfL leads the way in supplying that information, and I hope that can be considered as we go forward.

My final point is on ticketing. Clearly, more needs to be done in this area. Problems remain with the level of information that is available for blind passengers and wheelchair users. It is a great scheme, but more needs to be done to highlight those issues.

I welcome this debate and look forward to the Minister’s comments later.