Oral Answers to Questions

Debate between David Johnston and Robert Jenrick

Tuesday 28th April 2020 Commons Chamber

[Robert Jenrick]

In addition to my hon. Friend, it is my privilege to represent part of the Bassetlaw district, so I am more than happy to join him in thanking those wonderful organisations, which I also know well and which are doing a great job in supporting local communities. In addition to the individuals who are being shielded and who benefit from the national scheme, millions of other people, such as the elderly and vulnerable in communities across the country, are benefiting from the work of charities, faith groups and local councils. I encourage anyone who wants to work with them to go on to the Government’s GoodSAM app and see the opportunities that are available in their local area.

[David Johnston [V]]

The supermarkets have clearly got a big job on their hands, but my constituents who are shielding in Wantage and Didcot are finding their approach inconsistent. Some are very responsive, with dedicated telephone lines and email addresses that get people’s issues resolved quickly. Others have fobbed people off with lines that are never answered, and frequently asked questions instead of a tailored response that helps solve people’s problems. Will my right hon. Friend assure me that in his work with DEFRA, he will push the supermarkets to be consistent in their approach and get the shielded the online delivery slots they really need?

[Robert Jenrick]

Individuals who are being shielded and who have registered with the Government through our website on gov.uk or through the call centre have their details passed on to national supermarkets, so they should in time be on the supermarkets’ priority access lists. There is a challenge for the supermarkets in having sufficient capacity on those privileged delivery lists, and they are working very hard to increase that. I understand that at the beginning of the crisis, there were typically 2.1 million delivery slots in the entire supermarket sector. That has already increased to 2.6 million, and within a couple of weeks we are told by the supermarkets that it will be close to 3 million. The more they can increase capacity, the easier it will be to broaden out those privileged slots to more members of the public who deserve them.