Phil Wilson (Sedgefield) (Lab)

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I want to take this opportunity to raise an issue that is helping to fill my postbag at the moment: the state of rural bus services in County Durham and Darlington. I know that that is a concern for many MPs, especially those in County Durham. Only yesterday, I received a petition from Aycliffe village signed by 300 people, which complains about the state of rural bus services in the area and the lack of buses, especially in the evening.

Sedgefield covers part of south Durham and all the rural parts of Darlington borough. It covers about 150 square miles and, for people without a car, travelling from A to B can be a big problem. Car ownership in County Durham is below the national average. Almost 30% of households are without a car, compared with about 25% nationally. For those on low wages, the elderly, young people and disabled people, getting around the constituency can be a chore. The Government’s approach to cutting bus subsidies and their more general cuts to local government are making the situation worse.

I could spend the rest of my speech talking about the severity of the Government’s cuts, but the Government would just say that the problem is the way in which the local authority is introducing the cuts. We could go on in that vein, but it would not resolve anything. When a constituent comes to my office—as constituents do from time to time—and says that he cannot get to work because the buses have changed, he wants a solution. He does not want to hear what will happen in the future or an argument about who is to blame; he wants me to tell him how he can get to work in the morning. I want to say a little about what some of my local communities are doing to provide community transport, because what people are looking for—the elderly and the low-paid—is a solution to the problems.

People in communities such as Hurworth, Middleton St George, Sadberge and Brafferton in the Darlington part of my constituency are working with the Community Transport Association and Darlington borough council to assemble a workable community transport service for the area to help people who are suffering because of the lack of an adequate bus service. I hope that the Minister can offer his support and encouragement to the stakeholders of that scheme to ensure that it is a success.

Durham county council already runs a community transport service called Link2, which provides a community service in areas where commercial bus services do not want to go. I congratulate the county council on providing that service. It has seen its budget for bus services reduced by about £1.3 million. The rural bus subsidy grant for the county has been cut by about 40%. Companies such as Arriva are therefore not receiving the subsidy that they received in the past, so they are pulling buses off routes, which is making it difficult for my constituents to get around. I have constituents who are having difficulties in getting to work, whose journeys have been lengthened and who cannot take up jobs that they want because they are unable to get to the place of work. Does the Minister agree that although cuts to bus subsidies might make savings in some areas, they create costs elsewhere? Will he say whose responsibility it is when vulnerable people fall through the transport net because of the cuts?

To give an example, I have an elderly constituent who does not want to be named, but who wants me to relay her story because she believes that what is happening to her is also happening to others. My constituent is a 75-year-old pensioner who looks after her 50-year-old daughter who has Down’s syndrome and serious medical conditions. They often rely on friends and family to get to a doctor’s appointment, but one day family and friends were not available, there were no taxis, and buses no longer ran a convenient distance from their home. The doctor’s surgery was about a mile away so my constituent decided to walk there with her daughter. Such a journey might take a fit person about 15 minutes, but it took my constituents considerably longer and on the way back they had to stop at the community centre and ask someone for a lift to get back home. Such things are happening day in, day out, not just in County Durham but all over the country. The Government may argue that this level of cuts is necessary. That is fair enough, but surely someone must take responsibility for the consequences of those cuts.

Another constituent of mine, 16-year-old Lauren Peters, attends New College Durham. A few weeks ago she was stranded at Durham bus station. The bus service had been cut due to inclement weather, but the bus company did not alert local colleges about the difficulties. My constituent was stranded without any money and the battery on her phone was about to run out. She had to wait in the cold, damp, bad weather for three hours before her father could come to pick her up.

We understand that bad weather can cause disruption, but where was the customer care from companies such as Arriva, one of the biggest bus companies in Europe? There was no phone call to local colleges or major employers. I have written to Arriva and the county council, and although I have received a reply from the county council I have yet to hear anything from Arriva. Mrs Peters contacted me the next day to raise the issue and complain. If bus companies are now running merely commercial routes—I believe the route in question was commercial—surely we need better alert systems when there is disruption to help people to get home. There seems to be no customer care.

Lauren was not the only vulnerable person affected by the disruption that day. I want solutions to the issues I have raised. I want to work with community groups to establish community bus services where possible, and available funding to be used to that effect where subsidies to existing bus services have been withdrawn.

I know that Durham county council has gained about £374,000 from the rural sustainable community transport initiative, but that is a one-off grant; it does not happen every year. These are austere times and we should be all in this together. My question to the Minister is this: if this level of cuts is necessary, who is taking responsibility for those who fall through the net? Although I will help local authorities and communities as best I can to establish community bus services, does the Minister agree that there is only so much that the local community can do?