Oral Answers to Questions

Clive Jones Excerpts

Monday 27th April 2026 Commons Chamber

[The Parliamentary Under-Secretary of State for Work and Pensions (Torsten Bell)]

I thank my hon. Friend for her question. There absolutely are lessons for us to learn from this experience, both related to that particular case, and on the general point about giving adequate notice of any changes to the state pension age; that is the most important lesson, and we are absolutely committed to learning that. On the action plan, that will be focused on state pension age comms, and on complaint handling. We will work closely with the Parliamentary and Health Service Ombudsman on that right away, and I hope to be able to publish that action plan in the coming months. More broadly, we are not waiting for that, but are getting on with action. I am sure that hon. Members will have seen over the last few months the “check your state pension age” campaign, encouraging people to be aware of their state pension age.

[Clive Jones (Wokingham) (LD)]

Twelve weeks ago, I raised four cases with the DWP, and I am still waiting for a response, despite chasing. These delays are upsetting for my Wokingham constituents. What is the Minister doing to address this backlog, and when can my constituents expect a response?

[Andrew Western]

We are increasing the resources available to handle Members’ correspondence, but given the delays that the hon. Gentleman has outlined, if he wants to write to me with those details, I will look into them urgently for him.