Post Office Horizon: Redress

Debate between Clive Efford and Jonathan Reynolds

Monday 9th September 2024 Commons Chamber

[Jonathan Reynolds]

I very much echo the hon. Lady’s point that, if there is one bit where our political system operated well in this, it is the constituency link and the classic Member of Parliament’s surgery, although the story as a whole is clearly unsatisfactory. I recognise her words on Lord Arbuthnot and the cross-party campaign that came about. The Ministry of Justice issue is paramount and frustrating. The state of the records has delayed the process, and that is a real frustration, but she will understand that, following so much failure, if a case emerged where a letter was sent out incorrectly after all that people have been through, that would clearly be outrageous. Given I am now accountable for the scheme, I absolutely cannot have that. I could talk about some of the things we have inherited, but I do not think that is particularly helpful. I will simply give the hon. Lady the assurance that she rightly seeks: this issue is of maximum importance and we are working at pace with Ministry of Justice colleagues and the devolved authorities in relation to justice systems around the United Kingdom.

[Clive Efford (Eltham and Chislehurst) (Lab)]

I welcome the Secretary of State’s statement. I heard what he had to say about the involvement of the Post Office in the appeals process, but may I press him a little further? Given the mistrust in the Post Office that has built up over many years, even though the Post Office may only be providing information to the Department, is his Department satisfied with how the Post Office is providing that information? Have there been any occasions where the Secretary of State has had to challenge the Post Office? That is the degree to which people mistrust the Post Office in this process, and that has been the case for many years.

[Jonathan Reynolds]

I think my hon. Friend will have heard in my earlier answers that we have chosen to deliver this scheme in-house in the Department for Business and Trade, reflecting the concerns he is reasonably expressing. To command people’s confidence, they want to see the schemes not only set up, but delivering. That is why the updates to the House on how we are progressing under each scheme are so important, and I commit to doing them regularly.