Royal Mail and the Universal Service Obligation

Clive Efford Excerpts

Thursday 12th January 2023 Westminster Hall

[Clive Efford (Eltham) (Lab)]

Ms Ali, after 26 years of being in the House, it is a great pleasure to speak in a debate with you in the Chair for the first time. I congratulate my hon. Friend the Member for Jarrow (Kate Osborne) on securing this important debate.

I will start by doing something I did not expect to do, which is to agree with the right hon. Member for Dumfriesshire, Clydesdale and Tweeddale (David Mundell), who gave an excellent speech, including his complimentary comments about the people who work in the postal service. What I find sad about the Government is that whenever they talk about public sector workers, they always talk about them as if they are the enemy, but when I talk to public sector workers, I hear that they are concerned about their conditions making it difficult for them to be able to provide the service they are providing. That is true of the postal workers, when I talk to them about their industrial action and defending the universal service obligation.

The situation we are in right now was predicted at the time of privatisation—incidentally, Royal Mail has been in private hands for 10 years, and here we are with this standard of service. What a disgrace! It was predicted that sooner or later, its management would want to cherry-pick the service. The more profitable bits would be hived off, and the universal service obligation would come under threat.

Post covid, many more people are working from home. I recently led a debate in this Chamber regarding my local train service, because the Government are saying, “We are cutting the local train service because more people are working from home.” Well, if more people are working from home, it follows that more people will be reliant on their post; they will want those important documents that cannot be emailed, which other Members have described, to come through the post. If the Government’s argument for cutting trains applies to the postal service as well, it will be more important to defend the universal service obligation, not less.

I have raised the issue of casualisation in the past. We had casual labour employed to deliver the local post a number of years ago, and we found undelivered bags of mail in the Quaggy river, which runs through my constituency. More importantly, the employers could not identify the workers they had employed to deliver those bags of mail. They had no identification—no way of following up who they were. Those people had rifled through the post, and what they did not have time to open they just dumped in the river—no come back, no follow-up. Is that the sort of casualisation that we want to see—people being hired to deliver the post for Royal Mail because they have a van? It is a service that people rely on and we should not be dumbing it down.

I have one or two questions for the Minister. Royal Mail announced record profits last May of £758 million. It paid out £567 million to shareholders and buy-back schemes. Within six months of International Distributions Services becoming Royal Mail’s parent company, it announced it was losing £1 million a day and was going to cut 10,000 workers. What questions did the Government ask of IDS when it announced it was losing £1 million a day so soon after it had made record profits of £758 million? Given that the losses were within just six months, surely that should have raised some alarm bells within the Government.

What attitude do the Government take to the dumbing down of the workforce, the introduction of the laws of the gig economy—rather than relying on the dedicated workforce that we have—and Royal Mail’s undermining of the workforce? IDS, the parent company, says it is making losses, but apparently boasts to potential investors—this was reported in The Telegraph—that it has a £1.7 million investment war chest to put into the company. How can it be saying one thing to one audience and another to the other?

I know the Minister will sympathise with my final point. Apparently, Mr Daniel Křetínský has links to the gas operator Gazprom. What assurances do we have that we are not supporting Putin’s illegal invasion of Ukraine by the back door? Is there a national security risk from his involvement with Royal Mail?

[Rushanara Ali (in the Chair)]

Order. Can the hon. Member tell the House whether he has informed the Member he mentioned that he would refer to him in this debate?

[Clive Efford]

I am not talking about a Member of the House. Daniel Křetínský is the owner of Vesa Equity Investment.

[Rushanara Ali (in the Chair)]

Fine; it is a similar name.

[Clive Efford]

Finally, will the Minister undertake to defend the universal service obligation and not dumb it down in any way?

--- Later in debate ---

[The Parliamentary Under-Secretary of State for Business, Energy and Industrial Strategy (Kevin Hollinrake)]

It is a pleasure to speak with you in the Chair, Ms Ali. I congratulate the hon. Member for Jarrow (Kate Osborne) on securing this really important debate about Royal Mail and the future of the universal postal service, and I very much appreciate her experience and expertise, and what she is able to add to this very important debate. She talked about the changes at the top of Royal Mail, as well as the changes in personnel in my role. I pay tribute to my predecessors, not least for their unwavering commitment to Royal Mail workers, who do such a fine job, and to a universal postal service, which I will come to in a second. Today’s debate is the second I have had on this matter in this Chamber this week, which shows how important the subject is to our constituents and to fellow Members of Parliament. I agree with the way the hon. Lady described the service; it is a lifeline for many throughout our communities.

I thank all right hon. and hon. Members for their important contributions. As they know, postal services are an integral part of the modern economy, allowing the smallest of businesses to connect with customers across the world and providing consumers with access to a vast range of products. Most people rely on at least some important information to be delivered by post. Cards and letters remain a special way to keep in touch with loved ones, and, as the hon. Member for Luton South (Rachel Hopkins) said, it was hugely important that covid tests were distributed properly during the pandemic.

In the last financial year, all postal operators delivered around 3.8 billion parcels across the UK and Royal Mail delivered around 8 billion addressed letters. My hon. Friend the Member for Wantage (David Johnston) is right that the volume of letters delivered has dropped to 8 billion; it was around double that in 2013, at the time of privatisation. Nevertheless, the importance of the postal service in keeping people connected was never more apparent than during the covid pandemic. We are hugely grateful to the delivery workers, who worked exceptionally hard to deliver letters and parcels in those difficult circumstances.

My right hon. Friend the Member for Dumfriesshire, Clydesdale and Tweeddale (David Mundell) and the hon. Member for Glasgow South West (Chris Stephens) talked about the pride that postal workers feel in their jobs. I absolutely concur with that. My father was a milkman in our local community. The hon. Member for Glasgow South West talked about how vulnerable members of the community are looked after by postal workers, and that was the experience of my father in our little local community as well, so I fully recognise the importance of the service.

Post offices also play a unique and vital role in the UK’s postal system. We are committed to ensuring that we keep a minimum of 11,500 branches throughout the UK, with 99% of the population being within three miles of a post office. That is why we have invested £2.5 billion in the post office network over the last 10 years.

The hon. Member for Eltham (Clive Efford) seemed to think that Government Members view public service workers as enemies. I gently say to him that I take exception to that. We all have friends and relatives who proudly work in the public service. My mum was a social worker who worked in the public sector all her life, and she did a fantastic job, so I do not recognise the hon. Gentleman’s characterisation, and I do not recognise in my colleagues, either.

[Clive Efford]

My simple question is: how will the Minister vote on the Bill on Monday?

[Kevin Hollinrake]

We will have a good opportunity to debate the Bill on Monday, so I do not want to get dragged into that right now.