Asked by: Claudia Webbe (Independent - Leicester East)
Question to the Department for Education:
To ask the Secretary of State for Education, if he will work with the Office for Students to provide guidance to universities on how to effectively take account of the effect of the covid-19 pandemic on academic performance.
Answered by Michelle Donelan
It is vital that a fair approach to exams and assessment is in place and understood by students. As autonomous bodies, higher education (HE) providers will make their own judgements about how best to ensure students’ achievements are reliably and fairly assessed.
The government’s clear and stated expectation is that quality and academic standards must be maintained. We expect providers to make all reasonable efforts for student achievement to be reliably assessed and for qualifications to be awarded securely.
The Office for Students (OfS), as the HE regulator in England, has produced guidance to the sector setting out expectations about provider approaches to teaching and assessment during this time. OfS guidance is clear that standards must be maintained, but clearly changes to assessments may be required in some circumstances. The Quality Assurance Agency for Higher Education (QAA) has also published resources for providers on practical ways in which students can be assessed and complete their studies while ensuring quality and standards are upheld.
The government will continue to work closely with the QAA, professional bodies and the OfS to ensure students continue to leave university with qualifications that have real value, reflect their hard work and allow people to progress.
Asked by: Claudia Webbe (Independent - Leicester East)
Question to the Department for Education:
To ask the Secretary of State for Education, what assessment he has made of the potential merits of abolishing tuition fees (a) for the duration of the covid-19 outbreak and (b) in perpetuity.
Answered by Michelle Donelan
The government is committed to a sustainable higher education (HE) funding model that supports high quality provision, meets the skills needs of the country, and maintains the world-class reputation of UK HE. We recognise that tuition fees must continue to represent value for money for students and taxpayers, both during the COVID-19 outbreak and after.
The government has already announced that the maximum tuition fee cap will remain at £9,250 for the 2021/22 academic year in respect of standard full-time courses at approved (fee cap) providers. We also intend to freeze the maximum tuition fee caps for 2022/23 to deliver better value for students and to keep the cost of higher education under control, the fifth year in succession that maximum fees have been frozen. Our income-contingent student loan system helps remove financial barriers to study and means that no eligible student needs to pay tuition fees upfront.
The COVID-19 outbreak continues to be a difficult and uncertain time for students. The government’s expectations are very clear: HE providers should maintain the quality and quantity of tuition and seek to ensure that all students regardless of their background have the resources to study remotely. The HE regulator in England, the Office for Students (OfS), has made it clear that all HE providers must continue to comply with registration conditions relating to quality and standards. The OfS is taking very seriously the potential impacts of the COVID-19 outbreak on teaching and learning. It is actively monitoring providers to ensure that they maintain the quality of their provision, that it is accessible for all, and that they have been clear in their communications with students about how arrangements for teaching and learning may change throughout the year. The OfS is also following up directly with providers where they receive notifications from students, parents or others raising concerns about the quality of teaching on offer and requiring providers to report to them when they are not able to deliver a course or award a qualification. If the OfS has any concerns, it will investigate further.
If students have concerns, there is also a complaints process in place. They should first raise their concerns with their university. If their concerns remain unresolved, students at providers in England or Wales can ask the Office of the Independent Adjudicator (OIA) to consider their complaint. The OIA website is available at: https://www.oiahe.org.uk/.
After finishing study, we believe that it is right that students should contribute to the cost of their HE, and that this contribution should be linked to their income. Only those who earn above the repayment threshold, which is £27,295 per year from April 2021, are required to make repayments. This system of income-based repayment means that those who have benefited the most from their education repay their fair share and helps to ensure that costs are split fairly between borrowers and the taxpayer.
Asked by: Claudia Webbe (Independent - Leicester East)
Question to the Department for Education:
To ask the Secretary of State for Education, what assessment he has made of the implications for his policies of the November 2020 study by the National Union of Students that found that three in four students were anxious about paying their rent; and what financial support he is providing to students in relation to rents during the covid-19 outbreak.
Answered by Michelle Donelan
This has been a very difficult time for students, and we urge universities and private landlords to review their accommodation policies to ensure that they are fair, clear and have the interests of students at heart.
We recognise that in these exceptional circumstances, some students may face financial hardship. The department has worked with the Office for Students to clarify that higher education (HE) providers are able to use existing funds, worth around £256 million for the 2020/21 academic year, towards hardship support. We have also made an additional £70 million of student hardship funding available to HE providers this financial year (2020/21).
HE providers have flexibility in how they distribute the funding to students, in a way that best prioritises those in greatest need. Support might include help for students facing additional costs arising from having to maintain accommodation in more than one location. The funding can be distributed to a wide population of students, including postgraduates (whether taught or research) and international students. We will continue to monitor the situation to look at what impact this funding is having.
There is further information for tenants and landlords in the context of COVID-19, available at: https://www.gov.uk/government/publications/covid-19-and-renting-guidance-for-landlords-tenants-and-local-authorities.
The Competition and Markets Authority (CMA) has published guidance on consumer contracts, cancellation and refunds affected by COVID-19: https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds. This guidance sets out the CMA’s view on how the law operates to help consumers understand their rights and help businesses treat their customers fairly.
Students may be entitled to refunds from certain accommodation providers. depending on the terms of their contract and their particular circumstances. Organisations such as Citizens Advice offer a free service, providing information and support.
If a student thinks their accommodation provider is treating them unfairly, they can raise a complaint under the accommodation codes of practice as long as the provider is a code member. The codes can be found at: https://www.thesac.org.uk, https://www.unipol.org.uk/the-code/how-to-complain and https://www.rla.org.uk/about/nrla-code-of-practice.shtml.
The Office of the Independent Adjudicator (OIA) for Higher Education can consider complaints about student accommodation in England and Wales, but only where an HE provider is involved in the provision of that accommodation. The OIA cannot consider complaints where students may have concerns about accommodation in the private rented sector.
Asked by: Claudia Webbe (Independent - Leicester East)
Question to the Department for Education:
To ask the Secretary of State for Education, if he will take steps with representatives of the Student Loan Company to remove 50 per cent of tuition fee debt incurred by students in the 2019-20 and 2020-21 academic year.
Answered by Michelle Donelan
This has been a very difficult time for students, and the government is working with the sector to make sure all reasonable efforts are being made to enable students to continue their studies. We are committed to ensuring students receive high-quality education. I want to thank all higher education (HE) staff for their tireless work to ensure that young people do not have to put their lives or their academic journeys on hold. I have been impressed by the innovative and dynamic approaches so many providers have taken to online learning.
I welcome the huge amount of resource universities have given to ensuring online teaching is of the high quality expected by the government and the Office for Students (OfS). The government’s clear and stated expectation is that universities should maintain the quality and quantity of tuition and seek to ensure that all students regardless of their background have the resources to study remotely.
Universities are autonomous and responsible for setting their own fees within maximum fee limits set by regulations, where applicable. The OfS, as regulator for HE providers in England, has made it clear that HE providers must continue to comply with registration conditions relating to quality and academic standards, which set out requirements to ensure that courses are high-quality, that all students, both domestic and international are supported and achieve good outcomes, and that standards are protected, regardless of whether a provider is delivering its courses through face-to-face teaching, remote online learning, or a combination of both.
I wrote to the OfS on 13 January 2021, outlining the government’s expectations of the HE sector. Following this, the OfS wrote to provider accountable officers, setting out the actions they are taking in connection with providers’ compliance to existing regulatory requirements. The OfS has also published guidance on student and consumer protection during the COVID-19 outbreak, which is available via the following link: https://www.officeforstudents.org.uk/publications/guidance-for-providers-about-student-and-consumer-protection-during-the-pandemic/.
Whether or not an individual student is entitled to a refund will depend on the specific contractual arrangements between the provider and student. Due to the individualised nature of student contracts and student circumstances, the process which is in place ensures that institutions have the opportunity to consider student complaints effectively and offers them an opportunity for early resolution of complaints with students. This is particularly important in situations where remedies other than refunds would be more helpful or beneficial to a student.
If students have concerns, there is a process in place. They should first raise their concerns with their university. If their concerns remain unresolved, students at providers in England or Wales can ask the Office of the Independent Adjudicator (OIA) for Higher Education to consider their complaint. This is the case for both domestic and international students. The OIA website is available via the following link: https://oiahe.org.uk.
The OfS does not get involved in individual student complaints, that is for the relevant HE provider and possibly the OIA. Students can, however, notify the OfS of issues that may be of regulatory interest to it. These are called notifications. The OfS uses this information as part of its regulatory monitoring activity and keep HE providers under review to ensure that they comply with the ongoing conditions of registration. The OfS has produced a guide for students to support them in this process, which is available via the following link: https://www.officeforstudents.org.uk/publications/office-for-students-notifications/.
The government recognises that in these exceptional circumstances some students may face financial hardship. The department has worked with the OfS to clarify that providers are able to use existing funds, worth around £256 million for academic year 2020/21, towards hardship support. We have also made an additional £70 million of student hardship funding available to HE providers this financial year. HE providers have flexibility in how they distribute the funding to students, in a way that best prioritises those in greatest need. This is available to all students, including international.
Asked by: Claudia Webbe (Independent - Leicester East)
Question to the Department for Education:
To ask the Secretary of State for Education, if he will take steps with (a) universities and (b) NHS mental health service providers to ensure that students are able to access support free at the point of access which is available between their term-time address and non-term time address.
Answered by Michelle Donelan
This has been a very difficult time for students, and we urge universities and private landlords to review their accommodation policies to ensure that they are fair, clear and have the interests of students at heart.
The government plays no role in the provision of student residential accommodation. Universities and private accommodation providers are autonomous and are responsible for setting their own rent agreements. Whether a student is entitled to a refund or to an early release from their contract will depend on the specific contractual arrangements between them and their higher education (HE) provider.
We recognise that, in these exceptional circumstances, some students may face financial hardship. The department has worked with the Office for Students (OfS) to clarify that HE providers are able to use existing funds, worth around £256 million for the 2020/21 academic year, towards hardship support. We have also made an additional £70 million of student hardship funding available to HE providers this financial year.
HE providers will have flexibility in how they distribute the funding to students, in a way that will best prioritise those in greatest need. Support might include help for students facing additional costs arising from having to maintain accommodation in more than one location. The funding can be distributed to a wide population of students, including postgraduates (whether taught or research) and international students. We will continue to monitor the situation to look at what impact this funding is having.
The department has also provided £50,000 in funding to help set up the Civic University Network. This funding and the network will help to improve the relationship between universities and their communities and will facilitate sharing of good practice between HE institutions.
Tenants, including student renters, should continue to pay rent and abide by all other terms of their tenancy agreement to the best of their ability. Where tenants can pay the rent as normal, they should do so. Tenants who are unable to do so should speak to their landlord at the earliest opportunity.
There is further information for tenants and landlords in the context of COVID-19, available at: https://www.gov.uk/government/publications/covid-19-and-renting-guidance-for-landlords-tenants-and-local-authorities.
The Competition and Markets Authority (CMA) has published guidance on consumer contracts, cancellation and refunds affected by COVID-19: https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds. This guidance sets out the CMA’s view on how the law operates to help consumers understand their rights and help businesses treat their customers fairly.
Students may be entitled to refunds from certain accommodation providers. depending on the terms of their contract and their particular circumstances. Organisations such as Citizens Advice offer a free service, providing information and support.
Protecting student and staff wellbeing is vital - it is important students can still access the mental health and wellbeing support they need. We recognise that many students are facing additional mental health challenges due to the disruption and uncertainty caused by the COVID-19 outbreak.
We expect HE providers to continue to support their students, which has included making services accessible from a distance. We encourage students to stay in touch with their provider’s student support and welfare teams as these services are likely to continue to be an important source of support. Many providers have bolstered their existing mental health services, and adapted delivery mechanisms including reaching out to students who may be more vulnerable.
I have engaged with universities on this issue and I have written to Vice Chancellors on numerous occasions, outlining that student welfare should be prioritised. I have also convened a working group of representatives from the higher education and health sectors to specifically address the current and pressing issues that students are facing during the COVID-19 outbreak.
My hon. Friend, the Minister for Children and Families, and I have convened the Mental Health in Education Action Group. This new group, which met for the first time on 8 March, will look at the impact of the COVID-19 outbreak on the mental health and wellbeing of children, young people, and staff in nurseries, schools, colleges and universities.
We have worked with the OfS to provide Student Space, which has been funded by up to £3 million by the OfS. Student Space is a mental health and wellbeing platform designed to bridge any gaps in support for students arising from this unprecedented situation and is designed to work alongside existing services. Ensuring that students have access to quality mental health support is my top priority, which is why I asked the OfS to look at extending the platform. I am delighted they have been able to extend the platform to support students for the whole 2020/21 academic year, because no student should be left behind at this challenging time. This resource provides dedicated one-to-one phone, text and web chat facilities as well as a collaborative online platform providing vital mental health and wellbeing resources.
Furthermore, we have asked the OfS to allocate £15 million towards student mental health in the 2021/22 academic year through proposed reforms to Strategic Priorities grant funding, to help address the challenges to student mental health posed by the transition to university, given the increasing demand for mental health services. This will target those students in greatest need of such services, including vulnerable groups and hard to reach students.
Since the start of the COVID-19 outbreak the government has provided over £10 million to leading mental health charities including charities like Young Minds and Place 2 Be, which specifically support the mental health of young people.
Students struggling with their mental health can access services through the GP they are registered with, or they can register temporarily with a GP closer to their current location if needed: https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/how-do-i-register-as-a-temporary-resident-with-a-gp/, Students can also access online resources from the NHS, Public Health England via the Every Mind Matters website and the mental health charity Mind: https://www.nhs.uk/oneyou/every-mind-matters/.
Asked by: Claudia Webbe (Independent - Leicester East)
Question to the Department for Education:
To ask the Secretary of State for Education, if he will provide additional funding for universities to fund (a) additional mental health support, (b) community building initiatives and (c) student hardship grants.
Answered by Michelle Donelan
This has been a very difficult time for students, and we urge universities and private landlords to review their accommodation policies to ensure that they are fair, clear and have the interests of students at heart.
The government plays no role in the provision of student residential accommodation. Universities and private accommodation providers are autonomous and are responsible for setting their own rent agreements. Whether a student is entitled to a refund or to an early release from their contract will depend on the specific contractual arrangements between them and their higher education (HE) provider.
We recognise that, in these exceptional circumstances, some students may face financial hardship. The department has worked with the Office for Students (OfS) to clarify that HE providers are able to use existing funds, worth around £256 million for the 2020/21 academic year, towards hardship support. We have also made an additional £70 million of student hardship funding available to HE providers this financial year.
HE providers will have flexibility in how they distribute the funding to students, in a way that will best prioritise those in greatest need. Support might include help for students facing additional costs arising from having to maintain accommodation in more than one location. The funding can be distributed to a wide population of students, including postgraduates (whether taught or research) and international students. We will continue to monitor the situation to look at what impact this funding is having.
The department has also provided £50,000 in funding to help set up the Civic University Network. This funding and the network will help to improve the relationship between universities and their communities and will facilitate sharing of good practice between HE institutions.
Tenants, including student renters, should continue to pay rent and abide by all other terms of their tenancy agreement to the best of their ability. Where tenants can pay the rent as normal, they should do so. Tenants who are unable to do so should speak to their landlord at the earliest opportunity.
There is further information for tenants and landlords in the context of COVID-19, available at: https://www.gov.uk/government/publications/covid-19-and-renting-guidance-for-landlords-tenants-and-local-authorities.
The Competition and Markets Authority (CMA) has published guidance on consumer contracts, cancellation and refunds affected by COVID-19: https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds. This guidance sets out the CMA’s view on how the law operates to help consumers understand their rights and help businesses treat their customers fairly.
Students may be entitled to refunds from certain accommodation providers. depending on the terms of their contract and their particular circumstances. Organisations such as Citizens Advice offer a free service, providing information and support.
Protecting student and staff wellbeing is vital - it is important students can still access the mental health and wellbeing support they need. We recognise that many students are facing additional mental health challenges due to the disruption and uncertainty caused by the COVID-19 outbreak.
We expect HE providers to continue to support their students, which has included making services accessible from a distance. We encourage students to stay in touch with their provider’s student support and welfare teams as these services are likely to continue to be an important source of support. Many providers have bolstered their existing mental health services, and adapted delivery mechanisms including reaching out to students who may be more vulnerable.
I have engaged with universities on this issue and I have written to Vice Chancellors on numerous occasions, outlining that student welfare should be prioritised. I have also convened a working group of representatives from the higher education and health sectors to specifically address the current and pressing issues that students are facing during the COVID-19 outbreak.
My hon. Friend, the Minister for Children and Families, and I have convened the Mental Health in Education Action Group. This new group, which met for the first time on 8 March, will look at the impact of the COVID-19 outbreak on the mental health and wellbeing of children, young people, and staff in nurseries, schools, colleges and universities.
We have worked with the OfS to provide Student Space, which has been funded by up to £3 million by the OfS. Student Space is a mental health and wellbeing platform designed to bridge any gaps in support for students arising from this unprecedented situation and is designed to work alongside existing services. Ensuring that students have access to quality mental health support is my top priority, which is why I asked the OfS to look at extending the platform. I am delighted they have been able to extend the platform to support students for the whole 2020/21 academic year, because no student should be left behind at this challenging time. This resource provides dedicated one-to-one phone, text and web chat facilities as well as a collaborative online platform providing vital mental health and wellbeing resources.
Furthermore, we have asked the OfS to allocate £15 million towards student mental health in the 2021/22 academic year through proposed reforms to Strategic Priorities grant funding, to help address the challenges to student mental health posed by the transition to university, given the increasing demand for mental health services. This will target those students in greatest need of such services, including vulnerable groups and hard to reach students.
Since the start of the COVID-19 outbreak the government has provided over £10 million to leading mental health charities including charities like Young Minds and Place 2 Be, which specifically support the mental health of young people.
Students struggling with their mental health can access services through the GP they are registered with, or they can register temporarily with a GP closer to their current location if needed: https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/how-do-i-register-as-a-temporary-resident-with-a-gp/, Students can also access online resources from the NHS, Public Health England via the Every Mind Matters website and the mental health charity Mind: https://www.nhs.uk/oneyou/every-mind-matters/.
Asked by: Claudia Webbe (Independent - Leicester East)
Question to the Department for Education:
To ask the Secretary of State for Education, if he will bring forward legislative proposals to enable students who wish to break (a) university and (b) private-sector accommodation contracts early due to being unable to access their term-time housing for significant periods during the covid-19 outbreak.
Answered by Michelle Donelan
This has been a very difficult time for students, and we urge universities and private landlords to review their accommodation policies to ensure that they are fair, clear and have the interests of students at heart.
The government plays no role in the provision of student residential accommodation. Universities and private accommodation providers are autonomous and are responsible for setting their own rent agreements. Whether a student is entitled to a refund or to an early release from their contract will depend on the specific contractual arrangements between them and their higher education (HE) provider.
We recognise that, in these exceptional circumstances, some students may face financial hardship. The department has worked with the Office for Students (OfS) to clarify that HE providers are able to use existing funds, worth around £256 million for the 2020/21 academic year, towards hardship support. We have also made an additional £70 million of student hardship funding available to HE providers this financial year.
HE providers will have flexibility in how they distribute the funding to students, in a way that will best prioritise those in greatest need. Support might include help for students facing additional costs arising from having to maintain accommodation in more than one location. The funding can be distributed to a wide population of students, including postgraduates (whether taught or research) and international students. We will continue to monitor the situation to look at what impact this funding is having.
The department has also provided £50,000 in funding to help set up the Civic University Network. This funding and the network will help to improve the relationship between universities and their communities and will facilitate sharing of good practice between HE institutions.
Tenants, including student renters, should continue to pay rent and abide by all other terms of their tenancy agreement to the best of their ability. Where tenants can pay the rent as normal, they should do so. Tenants who are unable to do so should speak to their landlord at the earliest opportunity.
There is further information for tenants and landlords in the context of COVID-19, available at: https://www.gov.uk/government/publications/covid-19-and-renting-guidance-for-landlords-tenants-and-local-authorities.
The Competition and Markets Authority (CMA) has published guidance on consumer contracts, cancellation and refunds affected by COVID-19: https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds. This guidance sets out the CMA’s view on how the law operates to help consumers understand their rights and help businesses treat their customers fairly.
Students may be entitled to refunds from certain accommodation providers. depending on the terms of their contract and their particular circumstances. Organisations such as Citizens Advice offer a free service, providing information and support.
Protecting student and staff wellbeing is vital - it is important students can still access the mental health and wellbeing support they need. We recognise that many students are facing additional mental health challenges due to the disruption and uncertainty caused by the COVID-19 outbreak.
We expect HE providers to continue to support their students, which has included making services accessible from a distance. We encourage students to stay in touch with their provider’s student support and welfare teams as these services are likely to continue to be an important source of support. Many providers have bolstered their existing mental health services, and adapted delivery mechanisms including reaching out to students who may be more vulnerable.
I have engaged with universities on this issue and I have written to Vice Chancellors on numerous occasions, outlining that student welfare should be prioritised. I have also convened a working group of representatives from the higher education and health sectors to specifically address the current and pressing issues that students are facing during the COVID-19 outbreak.
My hon. Friend, the Minister for Children and Families, and I have convened the Mental Health in Education Action Group. This new group, which met for the first time on 8 March, will look at the impact of the COVID-19 outbreak on the mental health and wellbeing of children, young people, and staff in nurseries, schools, colleges and universities.
We have worked with the OfS to provide Student Space, which has been funded by up to £3 million by the OfS. Student Space is a mental health and wellbeing platform designed to bridge any gaps in support for students arising from this unprecedented situation and is designed to work alongside existing services. Ensuring that students have access to quality mental health support is my top priority, which is why I asked the OfS to look at extending the platform. I am delighted they have been able to extend the platform to support students for the whole 2020/21 academic year, because no student should be left behind at this challenging time. This resource provides dedicated one-to-one phone, text and web chat facilities as well as a collaborative online platform providing vital mental health and wellbeing resources.
Furthermore, we have asked the OfS to allocate £15 million towards student mental health in the 2021/22 academic year through proposed reforms to Strategic Priorities grant funding, to help address the challenges to student mental health posed by the transition to university, given the increasing demand for mental health services. This will target those students in greatest need of such services, including vulnerable groups and hard to reach students.
Since the start of the COVID-19 outbreak the government has provided over £10 million to leading mental health charities including charities like Young Minds and Place 2 Be, which specifically support the mental health of young people.
Students struggling with their mental health can access services through the GP they are registered with, or they can register temporarily with a GP closer to their current location if needed: https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/how-do-i-register-as-a-temporary-resident-with-a-gp/, Students can also access online resources from the NHS, Public Health England via the Every Mind Matters website and the mental health charity Mind: https://www.nhs.uk/oneyou/every-mind-matters/.
Asked by: Claudia Webbe (Independent - Leicester East)
Question to the Department for Education:
To ask the Secretary of State for Education, if he will provide funding for (a) private sector landlords and (b) owners of purpose-built students accommodation to offer proportionate rebates for students not using such accommodation during the covid-19 outbreak.
Answered by Michelle Donelan
This has been a very difficult time for students, and we urge universities and private landlords to review their accommodation policies to ensure that they are fair, clear and have the interests of students at heart.
The government plays no role in the provision of student residential accommodation. Universities and private accommodation providers are autonomous and are responsible for setting their own rent agreements. Whether a student is entitled to a refund or to an early release from their contract will depend on the specific contractual arrangements between them and their higher education (HE) provider.
We recognise that, in these exceptional circumstances, some students may face financial hardship. The department has worked with the Office for Students (OfS) to clarify that HE providers are able to use existing funds, worth around £256 million for the 2020/21 academic year, towards hardship support. We have also made an additional £70 million of student hardship funding available to HE providers this financial year.
HE providers will have flexibility in how they distribute the funding to students, in a way that will best prioritise those in greatest need. Support might include help for students facing additional costs arising from having to maintain accommodation in more than one location. The funding can be distributed to a wide population of students, including postgraduates (whether taught or research) and international students. We will continue to monitor the situation to look at what impact this funding is having.
The department has also provided £50,000 in funding to help set up the Civic University Network. This funding and the network will help to improve the relationship between universities and their communities and will facilitate sharing of good practice between HE institutions.
Tenants, including student renters, should continue to pay rent and abide by all other terms of their tenancy agreement to the best of their ability. Where tenants can pay the rent as normal, they should do so. Tenants who are unable to do so should speak to their landlord at the earliest opportunity.
There is further information for tenants and landlords in the context of COVID-19, available at: https://www.gov.uk/government/publications/covid-19-and-renting-guidance-for-landlords-tenants-and-local-authorities.
The Competition and Markets Authority (CMA) has published guidance on consumer contracts, cancellation and refunds affected by COVID-19: https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds. This guidance sets out the CMA’s view on how the law operates to help consumers understand their rights and help businesses treat their customers fairly.
Students may be entitled to refunds from certain accommodation providers. depending on the terms of their contract and their particular circumstances. Organisations such as Citizens Advice offer a free service, providing information and support.
Protecting student and staff wellbeing is vital - it is important students can still access the mental health and wellbeing support they need. We recognise that many students are facing additional mental health challenges due to the disruption and uncertainty caused by the COVID-19 outbreak.
We expect HE providers to continue to support their students, which has included making services accessible from a distance. We encourage students to stay in touch with their provider’s student support and welfare teams as these services are likely to continue to be an important source of support. Many providers have bolstered their existing mental health services, and adapted delivery mechanisms including reaching out to students who may be more vulnerable.
I have engaged with universities on this issue and I have written to Vice Chancellors on numerous occasions, outlining that student welfare should be prioritised. I have also convened a working group of representatives from the higher education and health sectors to specifically address the current and pressing issues that students are facing during the COVID-19 outbreak.
My hon. Friend, the Minister for Children and Families, and I have convened the Mental Health in Education Action Group. This new group, which met for the first time on 8 March, will look at the impact of the COVID-19 outbreak on the mental health and wellbeing of children, young people, and staff in nurseries, schools, colleges and universities.
We have worked with the OfS to provide Student Space, which has been funded by up to £3 million by the OfS. Student Space is a mental health and wellbeing platform designed to bridge any gaps in support for students arising from this unprecedented situation and is designed to work alongside existing services. Ensuring that students have access to quality mental health support is my top priority, which is why I asked the OfS to look at extending the platform. I am delighted they have been able to extend the platform to support students for the whole 2020/21 academic year, because no student should be left behind at this challenging time. This resource provides dedicated one-to-one phone, text and web chat facilities as well as a collaborative online platform providing vital mental health and wellbeing resources.
Furthermore, we have asked the OfS to allocate £15 million towards student mental health in the 2021/22 academic year through proposed reforms to Strategic Priorities grant funding, to help address the challenges to student mental health posed by the transition to university, given the increasing demand for mental health services. This will target those students in greatest need of such services, including vulnerable groups and hard to reach students.
Since the start of the COVID-19 outbreak the government has provided over £10 million to leading mental health charities including charities like Young Minds and Place 2 Be, which specifically support the mental health of young people.
Students struggling with their mental health can access services through the GP they are registered with, or they can register temporarily with a GP closer to their current location if needed: https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/how-do-i-register-as-a-temporary-resident-with-a-gp/, Students can also access online resources from the NHS, Public Health England via the Every Mind Matters website and the mental health charity Mind: https://www.nhs.uk/oneyou/every-mind-matters/.
Asked by: Claudia Webbe (Independent - Leicester East)
Question to the Department for Education:
To ask the Secretary of State for Education, if he will increase funding for universities to enable those universities to offer proportionate rebates for students in halls who entered into accommodation contracts for the 2020-21 academic year.
Answered by Michelle Donelan
This has been a very difficult time for students, and we urge universities and private landlords to review their accommodation policies to ensure that they are fair, clear and have the interests of students at heart.
The government plays no role in the provision of student residential accommodation. Universities and private accommodation providers are autonomous and are responsible for setting their own rent agreements. Whether a student is entitled to a refund or to an early release from their contract will depend on the specific contractual arrangements between them and their higher education (HE) provider.
We recognise that, in these exceptional circumstances, some students may face financial hardship. The department has worked with the Office for Students (OfS) to clarify that HE providers are able to use existing funds, worth around £256 million for the 2020/21 academic year, towards hardship support. We have also made an additional £70 million of student hardship funding available to HE providers this financial year.
HE providers will have flexibility in how they distribute the funding to students, in a way that will best prioritise those in greatest need. Support might include help for students facing additional costs arising from having to maintain accommodation in more than one location. The funding can be distributed to a wide population of students, including postgraduates (whether taught or research) and international students. We will continue to monitor the situation to look at what impact this funding is having.
The department has also provided £50,000 in funding to help set up the Civic University Network. This funding and the network will help to improve the relationship between universities and their communities and will facilitate sharing of good practice between HE institutions.
Tenants, including student renters, should continue to pay rent and abide by all other terms of their tenancy agreement to the best of their ability. Where tenants can pay the rent as normal, they should do so. Tenants who are unable to do so should speak to their landlord at the earliest opportunity.
There is further information for tenants and landlords in the context of COVID-19, available at: https://www.gov.uk/government/publications/covid-19-and-renting-guidance-for-landlords-tenants-and-local-authorities.
The Competition and Markets Authority (CMA) has published guidance on consumer contracts, cancellation and refunds affected by COVID-19: https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds. This guidance sets out the CMA’s view on how the law operates to help consumers understand their rights and help businesses treat their customers fairly.
Students may be entitled to refunds from certain accommodation providers. depending on the terms of their contract and their particular circumstances. Organisations such as Citizens Advice offer a free service, providing information and support.
Protecting student and staff wellbeing is vital - it is important students can still access the mental health and wellbeing support they need. We recognise that many students are facing additional mental health challenges due to the disruption and uncertainty caused by the COVID-19 outbreak.
We expect HE providers to continue to support their students, which has included making services accessible from a distance. We encourage students to stay in touch with their provider’s student support and welfare teams as these services are likely to continue to be an important source of support. Many providers have bolstered their existing mental health services, and adapted delivery mechanisms including reaching out to students who may be more vulnerable.
I have engaged with universities on this issue and I have written to Vice Chancellors on numerous occasions, outlining that student welfare should be prioritised. I have also convened a working group of representatives from the higher education and health sectors to specifically address the current and pressing issues that students are facing during the COVID-19 outbreak.
My hon. Friend, the Minister for Children and Families, and I have convened the Mental Health in Education Action Group. This new group, which met for the first time on 8 March, will look at the impact of the COVID-19 outbreak on the mental health and wellbeing of children, young people, and staff in nurseries, schools, colleges and universities.
We have worked with the OfS to provide Student Space, which has been funded by up to £3 million by the OfS. Student Space is a mental health and wellbeing platform designed to bridge any gaps in support for students arising from this unprecedented situation and is designed to work alongside existing services. Ensuring that students have access to quality mental health support is my top priority, which is why I asked the OfS to look at extending the platform. I am delighted they have been able to extend the platform to support students for the whole 2020/21 academic year, because no student should be left behind at this challenging time. This resource provides dedicated one-to-one phone, text and web chat facilities as well as a collaborative online platform providing vital mental health and wellbeing resources.
Furthermore, we have asked the OfS to allocate £15 million towards student mental health in the 2021/22 academic year through proposed reforms to Strategic Priorities grant funding, to help address the challenges to student mental health posed by the transition to university, given the increasing demand for mental health services. This will target those students in greatest need of such services, including vulnerable groups and hard to reach students.
Since the start of the COVID-19 outbreak the government has provided over £10 million to leading mental health charities including charities like Young Minds and Place 2 Be, which specifically support the mental health of young people.
Students struggling with their mental health can access services through the GP they are registered with, or they can register temporarily with a GP closer to their current location if needed: https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/how-do-i-register-as-a-temporary-resident-with-a-gp/, Students can also access online resources from the NHS, Public Health England via the Every Mind Matters website and the mental health charity Mind: https://www.nhs.uk/oneyou/every-mind-matters/.
Asked by: Claudia Webbe (Independent - Leicester East)
Question to the Department for Education:
To ask the Secretary of State for Education, if he will allocate funding from the public purse for universities to offer refunds of 50 per cent to (a) postgraduate, (b) international and (c) other students who privately fund the cost of their tuition in the 2019-20 and 2020-21 academic year.
Answered by Michelle Donelan
This has been a very difficult time for students, and the government is working with the sector to make sure all reasonable efforts are being made to enable students to continue their studies. I want to thank all higher education (HE) staff for their tireless work to ensure that young people do not have to put their lives or their academic journeys on hold.
I welcome the huge amount of resources universities have given to ensure online teaching is of the high quality expected by the government and the Office for Students (OfS). The government’s clear and stated expectation is that universities should maintain the quality and quantity of tuition and seek to ensure that all students regardless of their background have the resources to study remotely.
Universities are autonomous and responsible for setting their own fees within maximum fee limits set by regulations, where applicable. The OfS, as regulator for HE providers in England, has made it clear that HE providers must continue to comply with registration conditions relating to quality and academic standards, which set out requirements to ensure that courses are high quality, that all students, both domestic and international are supported and achieve good outcomes, and that standards are protected, regardless of whether a provider is delivering its courses through face-to-face teaching, remote online learning, or a combination of both.
We continue to regularly engage the sector in discussion on this issue. I wrote to the OfS on 13 January 2021 outlining the government’s expectations of the HE sector. Following this, the OfS wrote to provider accountable officers, setting out the actions they are taking in connection with providers’ compliance to existing regulatory requirements. The OfS has also published guidance on student and consumer protection during the COVID-19 outbreak, which is available via the following link: https://www.officeforstudents.org.uk/publications/guidance-for-providers-about-student-and-consumer-protection-during-the-pandemic/.
Whether or not an individual student is entitled to a refund will depend on the specific contractual arrangements between the provider and student. Due to the individualised nature of student contracts and student circumstances, the process which is in place ensures that institutions have the opportunity to consider student complaints effectively and offers them an opportunity for early resolution of complaints with students. This is particularly important in situations where remedies other than refunds would be more helpful or beneficial to a student.
If students have concerns, there is a process in place. They should first raise their concerns with their university. If their concerns remain unresolved, students at providers in England or Wales can ask the Office of the Independent Adjudicator (OIA) for Higher Education to consider their complaint. This is the case for both domestic and international students. The OIA website is available via the following link: https://www.oiahe.org.uk/.
The OfS does not get involved in individual student complaints. These are for the relevant HE provider and possibly the OIA. Students can, however, notify the OfS of issues that may be of regulatory interest to it. These are called notifications. The OfS uses this information as part of its regulatory monitoring activity and keep HE providers under review to ensure that they comply with the ongoing conditions of registration. The OfS has produced a guide for students to support them in this process, which is available via the following link: https://www.officeforstudents.org.uk/publications/office-for-students-notifications/.
In relation to international students, the government has worked closely with the HE sector to ensure that existing rules and processes are as flexible as possible for international students at this time. This includes the ability to engage via distance/blended learning for the duration of the 2020/21 academic year and confirming that existing international students who have been studying by distance distance/blended learning will remain eligible to apply for the new graduate route, provided they are in the UK by 21 June 2021 (27 September for those studying one-year courses in 2021) and meet the other requirements of the route. I have also written to international students directly throughout the COVID-19 outbreak, providing up-to-date guidance and setting out the support available for students.
In relation to postgraduate students, the master’s loan scheme was introduced in summer 2016 to help remove the financial barrier often faced by those wishing to step up to achieving a master’s level qualification. This was followed two years later with the doctoral degree loan. Both loans are intended as a contribution to the cost of postgraduate level study and is not intended to cover all costs associated with postgraduate study.
We recognise that in these exceptional circumstances some students may face financial hardship. The department has worked with the OfS to clarify that providers are able to use existing funds, worth around £256 million for academic year 2020/21, towards hardship support. We have also made an additional £70 million of student hardship funding available to HE providers this financial year. HE providers have flexibility in how they distribute the funding to students, in a way that best prioritises those in greatest need. This is available to all students, including international and postgraduate students.