London Bridge Station (Redevelopment)

Debate between Claire Perry and Jim Dowd

Tuesday 27th January 2015 Westminster Hall

[Claire Perry]

I do not know and I am not sure—I will need to check whether the information is commercially confidential—but, like the hon. Lady and other hon. Members present, I share the aspiration to reward commuters. As the hon. Member for Eltham pointed out, today we have the results of the passenger satisfaction survey. Commuters are clearly very unhappy with the services they are getting. These people are going to and from work and paying for season tickets to do so. They expect a better service.

May I touch on the point about fares that the hon. Member for Lewisham East made?

[Jim Dowd]

Will the Minister give way?

[Claire Perry]

If the hon. Gentleman will forgive me, I want to make this point, because it is important. The hon. Member for Lewisham East will be aware that, until recently, fares on this franchise were rather inflation busting and measures of up to RPI plus 3 plus flex were permitted. That has been scrapped, so now passengers on this franchise, like passengers right across the country, are benefiting from this Government’s decision to freeze fares in real terms—RPI plus zero for last year and this year—and to scrap the flex, which meant that additional fares could also go up by 2%. [Interruption.] The hon. Lady says that that is not enough, but it was a bold decision to take, particularly at a time when family budgets are stretched.

I will make a quick comment, if the hon. Member for Lewisham West and Penge will allow me, about Southern, because I know it is important for his constituency. Southern’s performance currently is inexcusable, and I will make that point, as I expect other hon. Members to make it, at the performance summit we are holding next week. Network Rail’s infrastructure problems are causing many of the difficulties with the timetable along the line. I expect Network Rail and Southern to sort that out as soon as possible.

Let me make a couple of general points in conclusion. We have to learn lessons, because we are continuing to do this work at London Bridge until 2018. It is vital that whatever went wrong after Christmas—not enough communication and not enough modelling of the platform flows—is addressed, because we will be asking a lot from passengers. Let me put on the record my thanks to passengers for their tolerance at a time of great disruption. We are very aware that we are disrupting people’s lives, but the prize is a much better service and a station that is much more fit for purpose.

I am grateful to the hon. Members in the Chamber and others across the House for ensuring that all parties involved in the reinvention of London Bridge remain really aware of passenger concerns. My officials are in daily contact with Southeastern and Southern. We are all focused on the need to minimise inconvenience and maximise communication to passengers. There are constraints on what we can do, and there are years of work ahead, but I am determined that the unprecedented investment that we are making right across the country will be seen and felt as benefits for passengers as soon as possible.

[Claire Perry]

I will double-check the timing of that; it is part of the Thameslink programme. It is an addition, as the hon. Lady knows, to bring more rolling stock and longer trains right across the network, but I will check.

[Jim Dowd]

This is the point that I wanted to make. The Minister will be aware that Southern has cancelled all the peak-hour evening services from London Bridge to West Croydon and is encouraging people to use Overground instead. Actually, it is encouraging them to go on to Norwood Junction and then go back to the station that they originally wanted to get to. That is now causing severe overcrowding on the Overground service, so will she look into it?

[Claire Perry]

The hon. Gentleman is aware that that is a temporary reduction in the service, designed to let the new timetable, which is more disruptive for Southern operations rather than Southeastern, bed in. The hope is that those services will be restored as soon as possible. I am very aware of the concerns.

Let me put it on the record that all of us realise that many people at London Bridge station are working very hard on a daily basis to deal with the disruption. These are people on the front line—operational staff. We would all like to pass on our thanks to everyone out there who is trying to maximise convenience for passengers.

Network Rail

Debate between Claire Perry and Jim Dowd

Tuesday 13th January 2015 Westminster Hall

[Claire Perry]

I am keen to answer the questions, if the hon. Gentleman will allow me to proceed.

As I was saying, an unprecedented amount of engineering work went on over the holiday period, because the main driver of problems on the railways is twofold. First, passenger growth is unprecedented. About 1.6 billion passenger journeys are now made every year, twice as many as before privatisation. Secondly, successive Governments have underinvested in the railways for many a long year.

The hon. Gentleman asked about London Bridge station, as did the hon. Member for Lewisham West and Penge (Jim Dowd). That station is 176 years old, and frankly, it has been ignored, although it is one of the busiest pinch points into London. That work is finally being done, so that residents across the south and south-east can transit in and out of London much more effectively.

[Jim Dowd]

I congratulate the Minister on organising a meeting next week with the principal train operating companies running into London Bridge—Southern and Southeastern. Can she confirm that we will also have an opportunity to consider the position regarding London Bridge itself and the colossal debacle that my constituents and many others have had to experience for 10 days now, with little sign of the problems abating?

[Claire Perry]

I agree with the hon. Gentleman; I think that he uses a good adjective. I have visited the station, and my officials have been there. The Secretary of State himself went there during rush hour. We are extremely concerned that the engineering works, which are fantastically overdue, are delivered in a way that does not inconvenience passengers. That gets to the crux of the matter.

This is not a governance problem; it is a failure to work across industry, with passenger benefit front and central. Enormous operational improvements will clearly be delivered by this Government’s unprecedented £38 billion investment in the railways, which is long overdue and will benefit all Members in this room, but it must be delivered by thinking first and foremost about how passengers will use the network and about the benefits for them.

As we saw in the McNulty report published several years ago, the challenge for British railways is to do what we suggested then and join up the objectives of Network Rail and the train operating companies to carry on this unprecedented amount of investment, as we know can be done across the network. I am happy to reassure Members that the Government are committed across the board not only to ensuring operational independence, but, clearly, to delivering better services for passengers in the running of the railways. I am also happy to reassure Members that we remain committed to our huge programme of planned improvements, including the entire rebuild of Rochester station by the end of this year and £120 million of signalling works in east Kent, which I am sure the hon. Member for Rochester and Strood is rising to congratulate the Government on providing.