Asked by: Chris Ward (Labour - Brighton Kemptown and Peacehaven)
Question to the Department for Business, Innovation, Science and Trade:
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps he is taking to improve Royal Mail delivery performance, including in Saltdean and Rottingdean.
Answered by Kate Dearden - Minister of State (Department for Business, Innovation, Science and Trade)
The government has been clear that Royal Mail’s quality of service has not been good enough.
The government has discussed Royal Mail’s performance with the company and Ofcom, as the independent regulator, and they know there is more to do to improve stability and reliability for customers, but it is welcome that the most recently released quality of service figures, for Q1 26/27, show an improvement.
Ofcom is investigating Royal Mail’s 2025-26 quality of service performance, and Royal Mail has published a service improvement plan alongside a £500 million investment into frontline resourcing.
The government will continue to press Royal Mail for improvements in service quality.