Chris Stephens
Main Page: Chris Stephens (Scottish National Party - Glasgow South West)Department Debates - View all Chris Stephens's debates with the Home Office
HM Passport Office Backlogs
Chris Stephens Excerpts(2 years ago)
Commons ChamberRead Full debate Read Hansard Text Watch Debate Read Debate Ministerial Extracts
Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
Each Urgent Question requires a Government Minister to give a response on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
Chris Stephens (Glasgow South West) (SNP)
The failings of private contractors suggest that privatisation is not a solution to passport office backlogs, so will the Minister do two things? First, can he confirm that private contractors have penalty clauses in their contracts, and if so, have they been actioned? Secondly, will he update the advice on the Government website, which says that someone will normally get their passport within five weeks? Not one Member of the House can confidently tell their constituents that, so will he update the Government website to reflect today’s reality?
Kevin Foster
I have already spoken about the involvement of private companies, the exception being the decision that is made, for pretty obvious reasons, by directly employed Home Office staff. In terms of the performance of contractors, there are clauses in particular contracts—certainly, as I say, those for Teleperformance. We do not believe that its performance at the moment is at all acceptable, and that has been made very clear.
We are looking at the information that we give, because there is a balance between telling people the time it roughly takes—for example, saying that 90% of applications were dealt with within six weeks between January and March—and being clear that the standard time to allow is 10 weeks. If there is a particular point on the website that does not make that clear, I will be happy to review it.