Asylum Accommodation

Chris Stephens Excerpts

Thursday 14th December 2017 Westminster Hall

[Yvette Cooper]

That is immensely important, and it shows the stark difference between the national contract-based asylum accommodation scheme and the Syrian vulnerable persons resettlement scheme, in which local authorities have a central role; local communities and faith groups are involved in providing support and there is extensive planning for the kinds of support services needed. That community support is crucial. Too often in the asylum accommodation system, local communities feel they have had no say, and that asylum accommodation in their area has no links to either the community or local services. It feels distant and detached. That is when difficulties, tensions or misunderstandings can arise.

In the interests of community cohesion and of being able to draw on the very best traditions of our country and of those who want to provide support for people fleeing persecution and seeking asylum—people in desperate need of help—we should give local authorities a much more central role in the process.

[Chris Stephens (Glasgow South West) (SNP)]

I thank the Chair of the Home Affairs Committee for giving way, and I commend the Committee on its report. Is there not another reason for greater local authority involvement, in that they will know better how to integrate the services for those seeking asylum—for example, by making sure that women fleeing sexual violence have appropriate access to social work and general practitioner services?

[Yvette Cooper]

That is exactly right. A whole range of additional services might be needed, such as specialist support for those who have fled sexual violence, those who have been through family bereavement and separation, and those who need additional support for children or from education services. A whole range of different kinds of support might be needed, including different sorts of housing support. I was going to come on to this point later, but I will mention it now: there is also a need for proper support once refugee status is granted, to ensure that people can find a future in the local community, settle and get the support they need.

In response to that point, the Government have set up a handover pilot. I welcome that and would like to see the results of the pilot; that would be very welcome. As I understand it, the concern of some of the charities working with asylum seekers and refugees is that it is quite sporadic and it has not worked effectively in some places. I would be interested to know the Minister’s assessment of how that work is going, because if we can swiftly help people into work and help them to be embedded in their local community, that is extremely important. It is another good example of what has happened in the SVPRS and, again, something that should be provided more widely. I flag up the concern that the delays in the universal credit scheme, which have been widely discussed in other debates in this House, could make things worse for the settlement of refugees once they have successfully claimed asylum.

Returning to the point about commissioning contracts and providing accommodation, the Committee made a series of recommendations that the Government have not engaged with, including the recommendation that local authorities be given more say and control over where in their area asylum accommodation should go. Alongside that, we should be prepared to oblige local authorities to do their bit. If we give local authorities more flexibility and ability to shape the services, then we should also ensure that there is an obligation on them, so that they cannot just turn their backs and walk away without doing their bit for any of the difficult refugee and asylum schemes in place. Everybody has to do their bit.

We also recommended looking at devolving the commissioning of contracts, rather than having big, national contracts that end up being divorced from local communities, centrally managed and therefore not responsive to local circumstances. For example, we recommended handing commissioning over to the regional strategic migration partnerships that have played a central role in the SVPRS. Why not let them do the commissioning? Why not allow for more flexibility in local areas, so that in some areas the accommodation could be provided by local authorities or charities, rather than it all being done through a small number of national companies—particularly given the challenges we have had over the last period with the way those contracts have worked?

It is disappointing that, instead, the Government have stuck to basically the same contract model, rather than learning from an alternative scheme that is working or looking at alternative ways of doing this. Given the challenges and problems, I am also concerned at the idea of locking in those contracts for 10 years, seemingly with no review period built in during which we could change, adapt or get out of the contracts. We also argued for local authorities to be given a role in inspecting the contracts, because we identified that some of the problem—and this was the evidence we heard—was that the quality inspection regime is not working effectively enough. Giving local authorities that role, and the resources that must go with it, might make for more effective inspections.

[Yvette Cooper]

I do. Giving responsibility for commissioning to the strategic migration partnerships would give us the ability to look at the links between accommodation and broader services, and allow those partnerships to take decisions on a mix of different kinds of accommodation provision within a region. Those could include local authorities bidding to provide accommodation themselves, or working in partnership with other local authorities, charities, housing associations or different kinds of organisations. That allows for wide variety, and for different kinds of bids and proposals to come forward. That was our recommendation in the report.

The remainder of my remarks will be on perhaps the most troubling and distressing part of the evidence we took and of the conclusions we came to in our inquiry. This concerns the quality of the accommodation provided. In our report, we warned that some of the accommodation that we saw or took evidence on was just not fit for human habitation. Committee members visited accommodation, and we certainly saw some that was good quality, but we also saw some that really was not adequate.

In one initial accommodation that I went to, I talked to a women who had I think three very small children. She and her husband had to take it in turns to come down to the communal room to eat because they could not manage to get all the kids down the stairs. They had been put in an upstairs room that was not appropriate for them, and they basically had not taken the kids out of a small room in weeks. That was clearly not appropriate accommodation for that family, who had been through very difficult experiences.

Our report listed serious failings, such as infestations of bugs or cockroaches, unsafe accommodation and inappropriate sharing of accommodation. Our conclusions were that some of the accommodation is a disgrace, and it is shameful that some very vulnerable people have been placed in such conditions. There are different bits of the Government’s response that I disagree with, and we will have disagreements about the policy way forward, but the bit of the Government’s response that troubled me most was in response to our conclusion about the serious inadequacy of some of the accommodation. It simply said:

“The Government does not agree with this conclusion”.

Had the Government said that they recognised that some of the accommodation falls below acceptable standards, and told us the action they were taking to resolve the problem, we would of course have pressed them on their progress, but we would have welcomed the commitment to action.

I am quite disturbed by what appears to be the Government’s failure to recognise that there is a serious problem with the quality of some of the accommodation. We have a responsibility to make sure that the accommodation that people are in is fit for human habitation, but the conditions that some people are stuck in are inhumane. I will give hon. Members an example that I received from the Red Cross since our report and the Government’s response came out:

“My furniture was very old. Some had blood on them. I couldn’t sleep on the bed; there was blood on the bed, like menstruation blood. They gave me new sheets but no duvet. I couldn’t use it. I used my own clothes/wrap as sheets until I got the first money as an asylum seeker and I used this money to get new sheets.”

It is really troubling that somebody is being put in accommodation with that kind of quality problem.

[Chris Stephens]

Does the right hon. Lady agree that any accommodation provided to asylum seekers should be from a registered social landlord? Is she aware of instances in my city of Glasgow in which landlord accreditation has been taken away from providers, but Serco has still used them to provide accommodation to asylum seekers?

[Yvette Cooper]

I am not aware of the case the hon. Gentleman refers to, but I will certainly be troubled if the companies involved continue to use providers who have failed to meet basic standards. The quality of accommodation is immensely important, as is a swift response when facilities or services are inadequate. We need to recognise the importance of providing adequate standards of accommodation.

In another example, a mother and baby were forced to stay in the same accommodation, even though the child had been bitten by bed bugs. This is another example:

“I was not allowed to live in the same accommodation as my heavily pregnant wife and was put into a house more than 3 miles away from her when I first arrived. Despite repeatedly asking to be moved to a house together as the situation was affecting her health, we were not given our own house until the baby was 3 months old.”

Somebody else said:

“it eventually took 5 months for someone to come out and fix the cooker. The G4S officer said we should ‘just eat salad’ in the meantime.”

Those are examples received from the Red Cross and other refugee charities, and they are very troubling. While I recognise that there will always be a programme of work in order to raise standards, I urge the Minister to recognise that some of the accommodation that asylum seekers are being placed in is really not fit for habitation and needs urgent improvement. More action needs to be taken, because if we do not recognise the problems under the last contract, how can we be sure that the issues will be recognised in the new contracts and the new system, and make sure that the problems do not continue?

The Committee also made recommendations on making sure that asylum seekers know how to complain if there are problems and are not prevented from complaining about the quality of accommodation by the fear that it will affect their asylum case, and also on sharing rooms. Serco and Clearsprings do not allow the sharing of rooms, but G4S continues to do so. That is a serious problem. Will the Minister reassure us that, as part of any new contracts, that will not happen?

I will finish where I started. The Government have done some really good work in the last few years with the Syrian vulnerable persons resettlement scheme. I applaud the Government’s work in making sure that that quality support continues, and I hope they will be able to extend and continue not only that scheme for those who have fled the conflict in Syria, but a refugee resettlement scheme for people more widely. However, that good work is being undermined by the lack of quality, standards and safeguards, and the lack of an effective commissioning process around the wider asylum and refugee system.

I urge the Minister to respond in more detail to some of the Committee’s recommendations, and to set out what action the Home Office is taking in response to those recommendations, and how it is making sure that we do not lock in for the next 10 years the problems that have blighted some accommodation over the last few years. Some of the most vulnerable people in the world are dependent on us for accommodation and support—those who have fled torture, trafficking, rape, violence and persecution, and those who have lost their homes, families, friends and countries. We are already doing more for some groups; we can do better for those who really need our help.

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[Chris Stephens (Glasgow South West) (SNP)]

Thank you very much, Mr Hanson. It is a pleasure to see you in the Chair. I thank the Chair of the Home Affairs Committee, the right hon. Member for Normanton, Pontefract and Castleford (Yvette Cooper), and all Committee members for their excellent report. I want to make a number of points, but first I pay particular tribute to some of the local organisations assisting asylum seekers: the Govan Community Project, the Scottish Refugee Council, the Red Cross and, indeed, the Glasgow SW food bank, which is assisting asylum seekers within the city of Glasgow.

Glasgow was one of the first local authorities to say to the Home Office that it would accept asylum seekers. At that time, the local authority managed those services. I think that we should consider local authorities going back to managing the services. Local authorities knew how to integrate the services; they knew how to integrate social work and the healthcare system, local GP services and the rest. I certainly think that the provision of accommodation for asylum seekers was at its best when the responsibility rested with local authorities.

The work was taken over by Serco, which for a time subcontracted the work to Orchard and Shipman. I have had to be involved in cases in which polythene bags were being used as windows. Constituents were in properties where there was blood on the walls and where wires were clearly not complying with health and safety and were sticking out. We have had instances of women who are making claims, having fled sexual violence, being placed in tenement buildings where the other five properties are inhabited by five single men. We have had instances of shared accommodation in which there has been a clear clash of cultures, which has been very unhelpful, and instances of people being placed in accommodation and then provided with a card whereby they can shop only at Asda, even though the nearest Asda has in some cases been 4 miles away. Those asylum seekers have had to walk to get access to food and so on. Recently, I had a constituency case in which it was clear that the accommodation was unsuitable. There were no carpets, there was inadequate heating, and inadequate bedding was provided.

I want to make a number of points on the report and some of the themes that I touched on in my interventions. Who is providing this accommodation? It is not housing associations, although some housing associations in Glasgow are providing accommodation. It is not the local authority. It is mainly private sector landlords. I would probably go further and say rogue private sector landlords, because recently Glasgow City Council took the decision that when it was awarding landlord accreditation under the Housing (Scotland) Act 2014, those decisions would be taken in front of a panel of elected councillors, and we have found that they have removed the accreditation of landlords, some of whom have been providing housing to asylum seekers.

I want a real commitment today from the Minister that if private sector landlords lose their accreditation under the Housing (Scotland) Act, those landlords will then be removed as providers of asylum seeker services. If they are deemed unsuitable to provide services to anyone as landlords, that should include asylum seekers. There should be no opt-out in relation to that.

There are devolved Administrations who have different housing standards. I would argue that the Scottish housing standard is a lot better than the decent homes standard, which has been referred to, in the asylum seeker contract, so will there be a commitment to meet the Scottish quality housing standard? As you will know, Mr Hanson, representing a constituency in Wales, the Welsh Assembly will have different regulations for housing. I therefore hope that the Minister will commit today to looking at the housing regulations and laws across the UK and under devolved Administrations.

Another bugbear of mine is that when I, as a Member of Parliament, ask a question of any provider of services, I am told, “I can’t provide you with that information under data protection.” It pains me to say that Serco did that to my office recently when I raised the complaint about housing to which I have referred. I wrote to the Secretary of State on 22 November, but have not yet had a response. I hope that the Minister is listening carefully, because I want to know specifically—I also want a guarantee in this regard—why the Home Office is supporting Serco’s view that MPs’ offices need the permission of the person making the complaint.

Data protection law is clear when it comes to Members of Parliament. We are not required to obtain that, as I hope the Minister will confirm, because we all as Members of Parliament represent every single constituent, no matter where they come from or how they voted. We are here to represent everyone who lives in our constituency, and I will always do that to the best of my ability. It pains me to see Serco trying to frustrate that process. I will continue to represent constituents who are here seeking asylum from other parts of the world. I regard it as an honour to do so.

I want to make a couple of comments about the announcements about the new contract before I conclude. Will the Minister tell us how many welfare officers there will be? There is now a commitment to fund additional welfare officers. It would be useful if we could get a figure for that. I say that as a member of the Select Committee on Work and Pensions, where we have asked Atos and Capita how many qualified doctors there are in those services. It was incredible to find out that there were two qualified doctors in Atos and two in Capita. That perhaps says a lot about our assessment system. It would be useful if we could get a number. It would also be useful if we could get a number for the welfare officers who will be placed in Glasgow, because there is a real issue there with some of the providers. In particular, when Orchard and Shipman had the contract, it was using the police to help to evict asylum seekers. That, I would suggest, was inappropriate, given that a man in uniform means something different to someone who has just arrived in the country and is fleeing persecution from what it means to the rest of us.

I welcome the fact that there will be further dispersal. I have continued to raise that issue in various debates in relation to asylum seeker support services. I hope that the Minister can confirm that he will ensure that funding for local authorities is inadequate. Can he also respond to the letter that has appeared in the press over the past couple of days from 35 organisations working with refugees and asylum seekers? Can the Minister make a commitment that the contract will be independently reviewed within three years of its operation, that there will be independent oversight and accountability to local authorities and that services will be fairly and fully financially resourced across the UK?

It has been a pleasure to speak in this debate and I look forward to the Minister’s response.

[Sir Edward Davey (Kingston and Surbiton) (LD)]

Again, I welcome the report. I will start my brief remarks by talking about the Government’s overall approach to asylum seekers and refugees. I want to ask the Minister whether he will say on the record that it is a different approach, a different philosophy, from that for dealing with illegal immigrants. The Government have developed what they call the “hostile environment” approach to illegal immigrants. We can debate the wrongs and rights and the shape of that, but the hostile environment policy would clearly be wrong if applied to asylum seekers and refugees. Our country should be adopting an approach of welcome and caring. I invite the Minister to say that that is the Government’s policy and approach. I am sure it is, but it would be very helpful to have it on the record that the approach is very different from the hostile environment approach seen elsewhere in the immigration system.

That is important as we approach the issues raised by this excellent report. There has been some discussion about how we organise asylum accommodation in the future. The report goes very much in the right direction, away from a centralised, private contracting approach to a different model. In many ways, the report could have gone even further, but its stress on involving local authorities is absolutely right, and the idea of strategic migration partnerships at the heart of the system is vital. Those partnerships are beginning to bear fruit. They were a good policy innovation, but they need to be developed further, because they will solve many of the Government’s problems, as well as making the experience of asylum seekers and refugees far more acceptable and improving quality.

I think there is a huge appetite in local authorities and local communities to do more and be involved, but at the moment they are excluded. That is not sensible policy, is it? If there are people out there who want to get involved and play an active, positive role, we should try to facilitate that. The current contracting model militates against that—it excludes. I do not think it increases accountability, far from it, it is the reverse. Accountability is not direct through the Home Office, but to the people and the communities. If they are more involved it will be a much better system.

We all know that civil servants in Whitehall like to have one organisation to deal with. They do not like lots of organisations, as that is all too time-consuming and complicated. I am sorry, but they are going to have to get used to dealing with more than one organisation. Given that we have these 12 strategic migration partnerships, at least they have a model that means they do not have to deal with every single local authority in the country.

I want to stress the point about involving people in civic society. I recently visited Lancaster where I met a wonderful lady called Mo Kelly from the local Quaker movement. She was looking at how refugees were welcomed in her city. She found that there was no real provision of accommodation or services, because the local authority had not thought that it should volunteer. Given that the Government are seeking more local authorities to step up to the plate, her experience, and what she did with others, is quite telling. They went out and petitioned in the streets. They asked the people of Lancaster, “Would you like to see Lancaster as a city, and our overall community, welcome asylum seekers and refugees from Syria and elsewhere?” Although, of course, a few people did not want to sign the petition—you will not be surprised by that, Mr Hanson—the vast majority of people did. The people in Lancaster—I do not represent it—said “Yes, the local authority and our community should be moving forward and offering to the Government that we should be part of it.” That is the point I am trying to make: if we give that opportunity to people out there, they will be far more welcoming than, say, the Daily Mail.

There is a big point about how we change the nature of the discussion, the debate, about foreigners in our country. I am really worried, not just because of Brexit, but because of other things we see, that we are seen as an uncaring, unfriendly and unwelcoming country, which is completely against British traditions. If we reorganise many aspects of policy, and this is a good one to start with, we can begin to change that.

That brings me to my final two points. I know this point is not directly within the remit of this report, but it links to it, and the right hon. Member for Normanton, Pontefract and Castleford (Yvette Cooper) mentioned it. The point is the right of these particular asylum seekers awaiting decisions to be able to engage in work and voluntary work in the community. My experience of asylum seekers, and I deal with quite a lot in my surgery, is that they want to be involved, to give and to contribute, and when they are stopped from doing that, they are frustrated. Guess what? It does not help their health, their relationship with other people in the community, or the taxpayer—it does not help anybody. Why do we put barriers in the way, particularly of this group? People say different things about illegal immigrants or whatever, but we should surely be allowing this group to engage in activity, whether it is paid work or voluntary.

[Chris Stephens]

I agree wholeheartedly with the right hon. Gentleman. In my constituency, asylum seekers have approached me who have waited years for a decision. They are qualified in health and I am sure they could make a contribution to our national health service by working. That would not only help their mental health, but help them to be part of that community. At the moment they feel that people in other areas of the community who are also poor look at them as if they are getting something special, but they are not. Does he agree that the right to work should be looked at as a matter of urgency?

[Sir Edward Davey]

I do. I can give an example from my own constituency from a few years ago of a gentleman from Kosovo who, with his wife, had suffered terrible trauma in that country during the troubles. It took me three years to get him the right to work. When he got it he went off very happy. He came back the next week in tears, because he had applied to work as a bus driver and the bus company wanted him to be there for 12 months to justify the training. I had to ring up the bus company and say, “I will personally guarantee your training costs, just give him a job!” He got a job. He was one of their best bus drivers; he took all the overtime, and helped old ladies on and off with their shopping. He then set up a business and now employs other people. He pays more tax than I do. His wife, having had huge mental health problems, is now working in our NHS. If we engage with people as human beings—guess what—they want to give back and act as human beings, and be part of our society. We have to do everything to enable human beings to be human.

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[Brandon Lewis]

I was just going to say that since the Committee published its report almost a year ago and started its inquiry two years ago, a number of improvements have been made to the contracts and services provided. We must be cautious about accepting some of the things that we read and the stories that we hear. That is why, if somebody raises an issue, I always want to look into it to get the detail. For example, if there is a complaint about accommodation, I will want to chase it further, and I encourage Members to give me details.

We need to be cautious about some of the examples. An hon. Member mentioned a case involving blood on the walls. Members should be aware that we have investigated that allegation, which has been repeated a few times. When questioned about it, the service user who was living there confirmed that the marks on the wall turned out to be not blood at all, but spilt fruit juice. We need to ensure that we are clear that the issues are issues; if they are, we should deal with them.

My right hon. Friend and predecessor informed Parliament last year of a number of changes made to the contracts already in place, including the provision of additional funding to increase the number of housing officers. Members have asked about asylum case working and welfare. We are increasing the number of asylum caseworkers. In particular, we are focusing on non-straightforward cases to reduce the number of people awaiting a decision. The Chair of the Committee referred to the letter that she received from the Home Secretary outlining the work that we will be doing and delivering on, particularly relating to pregnant women. As the letter outlines, there are some complications, but that highlights why we should not have a blanket approach; we should look at every person’s individual needs. We are looking at changes such as additional funding for increasing the number of housing officers, providing more funding to allow providers to procure properties for the increased number of service users, and exploring different commercial models to encourage providers to procure additional accommodation. Those changes build on feedback from stakeholders, including people who provided the evidence found in the Committee’s excellent report.

As well as those contractual changes, the Home Office has continued to inspect properties to ensure that the accommodation is of the right standard. Interaction with service users has increased by asking questions about their treatment and by ensuring that they are aware of their rights and of how to raise any concerns that they might have. We will continue to meet non-governmental organisations to discuss housing issues formally at an advisory board that we run, and informally by providing avenues for them to raise issues with senior officials.

[Chris Stephens]

Can the Minister assure us that the providers of housing services to asylum seekers are accredited properly and are registered social landlords? Will the contractor or the Home Office keep a register of social landlords, so that if anyone loses their accreditation, they will no longer be allowed to provide housing services to asylum seekers?

[Brandon Lewis]

I am happy to liaise with the hon. Gentleman further on that, but I encourage him to look at the changes that we made in the Housing and Planning Act 2016, which I am closely aware of after taking it through Parliament. We made a lot of changes in terms of requirements for housing providers, including the private rented sector. It is worth him having a look at that because it partly covers what he outlined, but I will take his points on board.

That links to the hon. Gentleman’s point about welfare officers. It is worth noting that in the contract extension, we agreed to put in an additional £1 million to support additional welfare officers.

I recognise that there will be issues with asylum accommodation at times as defects arise. With over 40,000 people accommodated by the Home Office, it is important that we deal with issues where we find them. I believe that the standards required by the contract, the inspection regime and the avenues through which people can raise issues and concerns, should they have them, mean that things can be resolved at an early opportunity. As I said, however, I encourage all hon. Members to contact me about any specific allegations, so that we can follow them up.

Since autumn 2016, we have undertaken work to design and develop a new model for asylum accommodation and support for after current contracts expire. We have undertaken extensive engagement with local government, non-governmental organisations and potential suppliers in a range of sectors to understand their experience of the current arrangements and their aspirations for the future.

Hon. Members. have touched on the length of the new contracts. We must find a balance between ensuring that the contract is robust, reliable and delivers the services that we want, and ensuring that it is long enough for organisations to make the investments that we want to see, which are backed up by a good business case and by confidence about their future business model.