Work, Health and Disability

Chris Stephens Excerpts

Thursday 30th November 2017 Commons Chamber

[Mr Gauke]

I praise the employer in my hon. Friend’s constituency. Very good employers lead the way. There are now 5,000 employers signed up to the Disability Confident scheme, and we want to ensure that the best practice that is pursued by many employers is pursued by all employers.

[Chris Stephens (Glasgow South West) (SNP)]

The Secretary of State will be aware of evidence presented to the Select Committee about individuals’ frustration with the Minicom service and text relay operators. It is not acceptable for people to wait 45 or 50 minutes to access those services, or to be hung up on. Can he assure me that the Minicom service and text relay operators will be adequately staffed?

[Mr Gauke]

We are always looking at what we can do to improve the service that is provided. When the standard falls below an acceptable level, something clearly needs to be rectified.