Asylum Support Contracts

Chris Stephens Excerpts

Wednesday 10th February 2016 Westminster Hall

[Stephen Doughty]

I find that absolutely extraordinary; my hon. Friend gives a shocking example. As a gay MP myself, I would find it horrendous to be placed in accommodation with somebody who potentially had persecuted me or potentially would persecute me. However, that is the reality of many people’s experience—they find themselves in unsuitable accommodation. Yesterday in the Home Affairs Committee, we heard one example of 11 people being crowded into a room, and I have heard examples of individuals being placed with people who allegedly may have persecuted them in the past. Some very serious concerns are being raised.

The asylum dispersal and integration process appears to have stopped, and the principle behind it appears to have been abandoned, not only at the limited number of dispersal locations but at the localities within them. I would be interested to hear the Minister’s views on that and on whether we are getting things right. Simply put, the system as it stands is not good for those seeking sanctuary, not good for the communities that those people are being placed in and not good for wider integration, and I also question whether it is good value for the Government.

[Chris Stephens (Glasgow South West) (SNP)]

The hon. Gentleman is making an excellent speech and I thank him for securing this debate. Does he agree that services to asylum seekers have basically been reduced since March 2012, when the Government took the decision effectively to privatise those services? In Glasgow, for example, it was the local authority that was providing the services for asylum seekers.

[Stephen Doughty]

I am not aware of the specific history in Glasgow that the hon. Gentleman refers to, but there are serious questions to be asked about whether these private companies are operating in the most effective way, not only for their users but in terms of their value for money to the taxpayer.

Before I express some detailed concerns about the COMPASS contracts and Clearsprings specifically, let us finally remind ourselves of a few crucial facts. The Refugee Council states that asylum seekers make up just 10% of those people arriving in Britain and that in any case many of those asylum seekers are not granted refugee status. Germany, Hungary, Sweden, Italy, France and Austria all receive significantly more asylum applications than the UK, and very few asylum seekers make it to this country.

Asylum seekers made up just 4.1% of immigrants to the UK in 2014, and the UK is home to less than 1% of the world’s refugees; those figures are from the United Nations High Commissioner for Refugees in 2014. The fact is that the vast majority of the world’s refugees live, often in camps, in the poorest developing countries in Africa, Asia, and the middle east. Between them, those regions host more than three quarters of the world’s refugees. Turning specifically to Wales, an answer from the Immigration Minister on 28 January stated that just 1,086 asylum seekers were accommodated in Cardiff by Clearsprings in 2015, and just 2,384 were accommodated in Wales overall.

I know that other Members will want to get into the detail of their concerns in their areas, but as I have stated publicly before, no one is asking for special treatment for those seeking sanctuary in Cardiff, Wales or anywhere else in the UK. We are simply asking for them to be treated with the dignity and compassion that we would all expect from our fellow human beings. It is easy to pick up a few examples of alleged luxury accommodation or temporary accommodation in mainstream hotels, for example after arrival at an airport, but the reality in Cardiff for many of those seeking sanctuary who I have met and heard from appears to be very different.

The Chair of the Home Affairs Committee, my right hon. Friend the Member for Leicester East (Keith Vaz), outlined to the Minister the direct comments of those in Cardiff who have experienced discrimination as a result of being forced to wear the red bands, and I am sure my hon. Friend the Member for Cardiff Central will want to tell us more about that. Over the past few months, I have been approached by a number of constituents whose treatment by Clearsprings is seriously concerning. I have written to the Home Office on a number of occasions to raise specific cases. Numerous concerns and allegations have been raised by my constituents on the substandard nature of accommodation offered. Those reports have come directly from users and others working with asylum seekers in Cardiff.

Allegations I have received include short-notice evictions, intimidating and abusive behaviour, and people having their bedrooms entered without their consent, which, incidentally, the Home Office has confirmed to me in a letter is entirely consistent with the principles and guidance of the COMPASS contract. That raises some serious questions, especially when we are talking about vulnerable women and children fleeing sexual violence. To have their room entered without consent by a man—even in itself that is a serious concern.

One constituent, who I will refer to as Mrs A, fled rape and sexual violence. That horrific circumstance is faced by many female asylum seekers. With her children, she was settling into her new community in my constituency in Cardiff. She was receiving medical support and had a supportive network for her family via the school and local community. After spending time integrating, establishing that network, getting her life back on track and providing a safe space and sanctuary for herself and her children, Mrs A was suddenly informed at short notice that she had to leave and move more than an hour away to Swansea. Clearsprings provided her with no official letter or communication; there was just an anonymous note posted to her room telling her at very short notice that she should pack up and be prepared to leave.

I was approached by another woman in a very anxious and depressed state who had a young child. She had been made to share a room with a woman with mental health issues who allegedly spat on their possessions and crockery and would leave her child’s potty with the pots and pans in the kitchen. The woman was too scared to complain for fear of jeopardising her situation. That is a crucial point. The chief executive of Clearsprings appeared to suggest yesterday that he was not aware of a lot of the complaints or was not made aware of them by staff or others. The reality is that the vulnerable people living in such accommodation have come from countries where complaining to the authorities will lead to them being incarcerated or, worse still, tortured or killed, so they are naturally nervous about raising concerns with authorities.

Another vulnerable young constituent approached my office earlier this month. She had been encouraged hurriedly to sign a tenancy agreement by Clearsprings, but was not told in advance that she would have to share a room. She was bullied and victimised by other tenants and was distressed as her landlord had complained about and then stopped her brother visiting her. He was her only relative in Cardiff and lived in separate accommodation. The young woman complained that her landlord repeatedly let himself into her room unannounced, including while she was in bed or undressed. She was then told she would be moving with very short notice of two days.

Those are just a few of the stories I have had about Clearsprings, on top of the well-publicised information about the standards at Lynx House. The chief executive of Clearsprings admitted yesterday that 11 people had had to share a room there at one point. We see further revelations in The Guardian this morning about a local authority report into the conditions and the serious concerns about the facility. Indeed, in answer to a recent parliamentary question that I tabled, the Minister confirmed that between 2010 and 2015, the Department received 60 complaints in total regarding services provided by Clearsprings. Staggeringly, 59 of those complaints have been made in just the past six months.

Yesterday the chief executive appeared woefully unaware of those concerns. He appeared bemused about the furore over the red bands and only apologised to the Chair of the Home Affairs Committee under repeated questioning. Highly revealing, however, was his claim that despite repeated visits from Home Office inspectors, no one had raised concerns about the use of the red bands. Given that the Minister rightly admitted yesterday that they were wrong, can he explain why it took the revelations in the media for action to be taken? It is one thing for the chief executive of Clearsprings to dismiss the concerns, but if the property was being inspected by the Home Office, as many of these properties are, why were they not picked up on previously?

--- Later in debate ---

[Chris Stephens (Glasgow South West) (SNP)]

It is a pleasure to serve under your chairmanship, Mr Stringer. I thank all hon. Members who have spoken so far in this enjoyable debate and the hon. Member for Cardiff South and Penarth (Stephen Doughty) for securing it.

Glasgow City Council was the first UK local authority to accept dispersal asylum seekers, and we are proud of that. Approximately 10% of the UK’s asylum seekers have come to Glasgow. I have concerns about the contract that Serco was awarded in March 2012, which, as we heard from my hon. Friend the Member for Glasgow North East (Anne McLaughlin), was then subcontracted to Orchard & Shipman to manage the properties.

Before I go into my concerns about accommodation, I want to put on the record a case that was presented to me by the Govan and Craigton Integration Network, which does an excellent job of assisting refugees and asylum seekers. I find it unacceptable that a gentleman was handed an Asda gift card instead of money on an Azure card and then placed in accommodation that was 2.1 miles away from the nearest Asda. He had no access to travel or to breakfast at a hotel. The error was then compounded by the individual being moved to another location where the nearest Asda was 4.4 miles away. I have real concerns about how that situation was handled and have written to the Home Office about it.

The statement of requirements of the COMPASS contract secured by Serco states that its responsibilities include providing safe, habitable, fit for purpose and correctly equipped accommodation to asylum seekers; ensuring that properties adhere to the standards established in the decent homes standard; providing adequate transport to and from initial and dispersal accommodation and medical appointments; abiding by contractual management regulations at all levels; and ensuring that there is a complaints procedure for those living in dispersed accommodation and that organisations report on their performance against the specified standards. I contend that Serco’s providers continue to fail to meet those contractual standards.

In another case brought to my attention by the Govan and Craigton Integration Network, an asylum seeker was sharing a room with eight other asylum seekers with no financial support. That is a clear breach of point C.1.3.7 in the COMPASS statement of requirements, which states:

“Sleeping quarters must always be appropriately sized for the number of occupants and the occupancy of a room shall not exceed that specified in the appropriate space standard.”

The space standard set out by an initiative of the European National Red Cross Societies states:

“Single adult residents should, as a rule, be housed in rooms with a maximum of four beds, and have at least have six square metres of space in the bedroom.”

That is clearly not being adhered to in the case I describe.

Inspections have confirmed that many properties remain below the required contractual standard, for reasons ranging from minor to major defects. Weaknesses in the frequency and quality of inspections have resulted in vulnerable asylum seekers being housed in filthy conditions, with witnesses citing bedbugs and sores from living in such accommodation. In another constituency case, a single man was allocated a one-bedroom flat alone. On entering the flat for the first time, he discovered blood splattered on the bedroom wall, which had clearly not been cleaned since the previous occupant left. He reported it to Orchard & Shipman along with the non-locking front door, mould in the kitchen, stains everywhere, the intercom system hanging from the wall with exposed wires, and non-opening windows. The response was that he had signed to accept the flat, even though he had not actually seen it, so Orchard & Shipman was not responsible for the flat’s condition. I find that quite disgraceful, and I hope the Minister will respond to it.

In another case, a single mum of two children, aged 18 months and seven months, was housed in a two-bedroom flat with another family she did not know. Unrest towards the young mum from the other family has resulted in them not allowing her to access the kitchen or cooking facilities until late at night, preventing her from being able to feed her young children during the day. She suffers from post-natal depression, which is being aggravated by the situation she finds herself in.

Another of my concerns relates to communication, which the hon. Member for Stockton North (Alex Cunningham) touched on. Communications are not routinely translated for asylum seekers, resulting in their not understanding what has been asked of them.

It is clear that my examples amount to serious contractual breaches. I support the review that the hon. Member for Cardiff South and Penarth called for, and I ask the Minister to investigate the matters I have raised today. What steps will he take to ensure that service providers are keeping to Home Office contracts?