Nuisance Calls
Debate between Chris Philp and Lord Vaizey of Didcot
Mr Vaizey
Having got good marks from you earlier today for a short answer to an urgent question, I now find myself back in your bad books, Mr Speaker. When you were shaking your head earlier, I thought it might refer to the quality of the hon. Lady’s intervention. I am delighted to be corrected and informed that it was merely a constitutional shake of the head, rather than a verdict.
We moved quickly to ensure that Ofcom and the Information Commissioner’s Office could share information with each other. Those rules came into effect in July 2014. This has enabled Ofcom and the ICO to collaborate much more effectively in the identification and co-ordination of efforts to tackle those who make unsolicited marketing calls.
Chris Philp (Croydon South) (Con)
Last year my wife and I were involved in a minor road traffic collision, and for a year afterwards we were bombarded by calls essentially soliciting us to commit fraud by claiming to have suffered an injury which, in fact, we had not suffered. Will the Minister consider banning such outbound calls which solicit members of the public to make fraudulent claims?
Mr Vaizey
I certainly would not condone anyone encouraging anyone to make a fraudulent claim. That would probably be a crime, although I would not want to comment on the individual case that my hon. Friend raises. He points to another important aspect. One of the struggles that we have in dealing with nuisance calls are the numerous regulators that get involved. For example, the claims management regulator is responsible for payment protection insurance calls, which were generated when the PPI scandal broke, and as the hon. Member for North Ayrshire and Arran (Patricia Gibson) pointed out in her speech, the Financial Conduct Authority also has a strong role to play, so it is important that we co-ordinate with the various regulators involved in the issue.
In talking about co-ordination and the ability of Ofcom and the Information Commissioner to share information, I should stress that I am delighted that last month we made a machinery of government change—known as a MOG—to bring the Information Commissioner’s Office into the Department for Culture, Media and Sport, so we now have both regulators within one Department. I am also delighted to say—this might raise even more of a cheer—that we have had a ministerial change. Baroness Neville-Rolfe, another Minister in the Department, is now formally responsible for the policy on nuisance calls, although obviously I will continue to answer questions on the policy in this House, because I take great interest in the issue.