Broadband: Rural Communities

Chris Loder Excerpts

Wednesday 13th December 2023 Westminster Hall

[Chris Loder (West Dorset) (Con)]

I beg to move,

That this House has considered the provision of broadband for rural communities.

It is a pleasure to be here as the Member for West Dorset and to serve under your chairmanship, Mr Dowd. I welcome Members from across the House who are participating in the debate, and extend a warm welcome to my constituents in the Gallery.

“Inequality”, “isolation” and “exclusion” are the three terms most associated with the impacts of poor rural broadband. “Weak” and “ineffectual” are terms often associated with Ofcom, the regulator, which is meant to protect the interests of constituents, both urban and rural. “Ruthless”, “commercial”, “yield maximising” and “predatory organisations” are terms often associated with businesses—often very large businesses—that look to prioritise urban rather than rural areas through maximising revenue. The terms “rural isolation” and “digital poverty” are often ignored, yet they are incredible issues for those of us who represent rural constituencies, not least in the south-west.

[Sir Greg Knight (East Yorkshire) (Con)]

I congratulate my hon. Friend on securing this important debate. If we are serious about saying we are going to level up, does he agree that there is no reason why a community that is geographically isolated also needs to be digitally isolated?

[Chris Loder]

Yes, I entirely agree. For far too long the prioritisation has been to connect urban and more densely populated areas, rather than rural areas. We live in a country where we do not value people’s lives more in urban areas than in rural areas; it is important to have fairness across the board, including in terms of investment. Only last week in this very Chamber, I and other Members made the point that rural funding and investment—for rural councils, services or others—need to be prioritised much more. We do not want a turf war; we just want fairness across the board. At the moment, I am afraid to say, I am concerned that my constituents in West Dorset are not receiving that fairness.

I do not know whether colleagues here will appreciate or understand the term “rural notspots”, but they are a big issue. Rural notspots are areas where people are lucky if they can get a mobile signal and extremely lucky if they can get a broadband connection. Vodafone’s report, “Connecting the Countryside”, revealed that 4.8 million people in rural constituencies live in 5G notspots, and 100% of West Dorset is a 5G notspot or partial notspot. That has a huge impact on residents across my constituency and, I am sure, in neighbouring ones as well.

[Jesse Norman (Hereford and South Herefordshire) (Con)]

I am grateful to my hon. Friend for calling this debate. He is absolutely right about notspots. We have notspots in the city of Hereford, but in Herefordshire we also have very isolated areas. Does he share my view that the problem is not just with Openreach and the enforcement of Ofcom, but that there is a specific problem related to the reliance on voice over internet protocol, as though that were a solution with batteries for people who find themselves isolated, as my constituents were in Bacton and Abbeydore recently? What long-term solution will we have to address that issue, alongside all the ones my hon. Friend has already memorably raised?

[Chris Loder]

I wholly agree. In a moment, I intend to talk about the impact of the digital phone switchover, because it appears to be complete madness that we are continuing to progress with that when there are vast swathes of rural Britain—not just rural West Dorset, but other areas, including, I am sure, my right hon. Friend’s constituency—where the decent or functional connectivity that is needed to achieve that switchover is lacking.

On many previous occasions, I have stressed that the statistics provided by organisations such as Ofcom, which is meant to be the regulator, simply do not represent the lived experiences of many thousands of my own constituents, and colleagues from across the House will probably express a similar view. It is totally unacceptable that Ofcom states that every area in and around the village of Stoke Abbott has either good or okay data coverage. Well, I am afraid that the reality is quite the opposite, as anyone who visited would see, and many other villages and parishes have the same issue. It is bordering on a scandal that enormous mobile phone operators can publish data saying that they provide a signal or a connection, and that is backed up by Ofcom, when the reality is that people living in those parishes—although it can also be the case outside, not just inside the home—cannot get a signal at all. Around 75% of the community I surveyed about the issue ranked their coverage in the worst possible terms. Stoke Abbott in my constituency has 0% gigabit capability and a widespread lack of 4G, and I mentioned the 5G notspots earlier.

I want to use this opportunity to bring to the attention of the House e-petition 636502, which is on the funding of fixed wireless broadband for poorly connected areas. Having been elected to this House four years ago, almost to the day, I have become very well aware that when it comes to petitions, it is those with the largest number of signatories that get the biggest hearing. E-petition 636502 has received 1,232 signatures. On the face of it, that may not be a huge number but, my goodness, those 1,232 people are the most affected by the inability of any part of the sector to provide them with the most basic level of connectivity, forcing them into a totally unacceptable level of rural isolation and indeed rural poverty.

We know that there is a huge difference to the economy and people’s wellbeing where there is a fixed broadband connection; we also know that 98% of people in urban areas have a fixed broadband connection compared with just 83% of people in rural areas, and that fixed broadband connection correlates to economic activity. In constituencies such as my own, a third of the population are over 65. That is an unusually high age demographic, meaning that there are many older people who are not familiar with—in some cases, they are unable to become familiar with—the technology required to achieve some of the things that the Government and others might like to see in the evolution of communications; I have already mentioned the digital phone switchover, but I am also talking about basic services. We are seeing record numbers of bank branches closing in market towns. Elderly people are being put in a situation in which they are fearful of using technology because they may not necessarily have the skills to pick up whether a particular correspondence or email is spam; they fear the consequences of doing the wrong thing, often feel that they are between a rock and a hard place, and are not sure what to do.

Some 97% of the businesses in West Dorset are small or micro-sized. Our economy is very rural. Those small businesses need better connectivity than they have. It is really concerning that an attempted change through the digital phone switchover, which has been postponed once, although I understand that BT is going to progress with that. I find it incredible that organisations such as the Local Government Association estimate that 1.7 million people who access technology-enabled care and support will be put at risk because of a potential lack of connection once the analogue lines are switched to digital. How can any moral organisation consider doing that when we are presented with such statistics? I hope that my right hon. Friend the Minister will take particular note of this point, because it is a massive concern for Members such as myself who represent vastly rural constituencies with a considerable number of older people; we have many concerns about their care in that situation.

The problem is not so strongly felt in urban areas, but it is important to talk about the extent of the roll-out of improvement across the board. Part of the yield-prioritised approach of many larger businesses is that they look to roll out schemes, in line with Government incentive schemes, that will benefit as many houses as possible in the shortest possible time. That is all well and good, but when an area of the country—perhaps an urban one—that has, say, 100 megabits per second speed is looking to improve still further to gigabit speed, and there are places with barely a 2 megabit per second speed that are still being left behind, something is going quite wrong.

In September 2022, gigabit coverage was 47% in predominantly rural areas versus 79% in urban areas. My constituency and, I am sure, those of neighbouring Members of Parliament will be experiencing the same thing. The Government have set very clear targets, which I appreciate because they are helpful to give guidance to the industry about the Government’s wish and intention. The Government targets of 85% and 99% gigabit availability by 2025 and 2030 respectively sound good, and I appreciate them, but it is really important that the Government hear this message loud and clear: it is no longer acceptable to me that the 15% and 1% respectively are the same 15% and 1% who lost out in previous schemes. Those people are being pushed further and further back in the wider connectivity race than they should be. That is why I called out earlier the pretty ruthless, commercial and yield-maximising approach of some of the largest companies in this space; that approach needs to be challenged, and I hope my right hon. Friend the Minister will consider how we can ensure much better fairness in this area.

West Dorset serves as a particularly good example. The Minister will know that if a provider signs up to one of the various different Government schemes—whether it is the voucher scheme or, for example, a community fibre partnership—that blocks the capacity or capability of a competitor to say, “Actually, we would like to go there.” That business can hold on to the area and get its claws into it for a prolonged period. It appears almost anti-competitive that, as happened in the Bridport area of my constituency, Jurassic Fibre, with the best of intentions, formerly did lots of very good work and was then taken over by AllPoints Fibre, and now the engineering work and the whole approach to making that happen has been put on hold, ad infinitum in many areas. The company feels as though it is okay to put that on hold while it considers the consequences of its reorganisation and takeover. Well, that is not acceptable. When there are other businesses and companies that believe they could provide that service to local people much more quickly, and possibly more efficiently, it is anti-competitive to allow that sort of behaviour.

I could run through so many parishes by way of example, but if there is one thing that I really would like the Minister to come back on and/or action, it is this approach by some providers that, in effect, land grab and say that they will make improvements and meet the Government’s intentions—whether through a voucher scheme or otherwise—but then fail to deliver and block others from showing an interest in doing so. Indeed, the whole bidding process for providing the next level of improvements is hugely affected by this as well, which is a great concern to me. I hope the Government will take action, understand that those organisations that have committed to do something have not delivered, and remove the primacy they have to prevent others from doing so.

I would like to summarise my remarks, because I know that many other colleagues would like to speak in this debate, and I appreciate the time that I have had so far. Overall, I would like the Government to note that, for the last four years that I have been in this place, one of my priorities has been to ensure that we make substantial improvements to address rural isolation and rural connectivity. I know full well that the Government have indeed made a lot of progress in that area, and a lot of my constituents have felt those improvements. But it is also fair to say that the most rural villages and parishes still continue to be left out, just because they might have only 40 or 50 homes, or maybe even 100. That is not acceptable and not part of what we believe is right, in the spirit of fairness across the country for all our constituents.

I warmly encourage my colleagues here to contribute to the debate with their own experiences. I am sure that many colleagues present, especially those representing rural areas, will have very similar stories to mine. That is why it is so important that we have this debate and allow the Government to hear this feedback, I think for the second time today—I understand that there was the copper cabling debate earlier, which I am sorry I was not able to be at, because of other business that I had to attend to in the House. I hope that we will see real, significant improvements to how we support the most rurally isolated people in our society today.

--- Later in debate ---

[Richard Foord]

I am grateful for that clarification. The hon. Member mentions Connecting Devon and Somerset; I have heard from constituents about how CDS did not draw down funding from Project Gigabit and has missed out on substantial sums of money that it could otherwise have garnered.

[Chris Loder]

Will the hon. Gentleman, my neighbour, join me in welcoming the Government policy to set aside £8 million to help those who are in the most difficult positions—down country lanes and so on—with the satellite options? Does he think that that is a good move that will help his constituents, as it will help mine?

[Richard Foord]

The simple answer is yes—I welcome any and all interventions that support our rural constituents to get them broadband—but the reality of what our constituents are feeling and finding on the ground is very different. We can talk about any sum of money we like, but the reality is that the pledges that have been made, including in the 2019 Conservative manifesto, are not living up to the reality for our constituents. The Conservative Government have been promising for years that we will see a mass roll-out of gigabit broadband of at least 85% by 2025, yet rural areas are once again left lagging. It is very much true for Devon, and it is very much true for the west country: we are being taken for granted.

[Mrs Flick Drummond (Meon Valley) (Con)]

It is a pleasure to serve under your chairmanship, Mr Dowd. I thank my hon. Friend the Member for West Dorset (Chris Loder) for securing this incredibly important debate. Like others, getting better broadband for my constituents in has been a key focus of my work since 2019. During covid it became clear how isolated some of my constituents could become.

I want to raise awareness of a couple of issues in particular, which are still holding us back. I am afraid I am not as positive as my hon. Friend the Member for North Devon (Selaine Saxby) about Openreach. The communities of Kilmeston, Bramdean and Cheriton had a gigabit voucher approved by Building Digital UK more than a year ago but, since then, Openreach has delayed things.

First, Openreach told constituents that BDUK was the hold-up on approving the gigabit programme vouchers. When I contacted BDUK, it turned out it had not been given all the information it had requested. I had to ask BDUK to extend the deadline for the previous scheme to get the vouchers approved, and it did so. I am grateful to BDUK for all its hard work and for responding so quickly to my questions.

Since then, Openreach has dithered about installing the fibre. Again, constituents were told SSE was the blocker. I met SSE and it turned out that every other telecoms provider agrees nationwide licences with SSE for its poles to carry cables, but Openreach has not. Openreach has agreed to pay for the licence for this project but there is apparently a delay in getting the payment made to SSE. That nonsense had been dragging on for months, and I understand the sheer exasperation of my constituents.

There are a couple of senior public servants who were given fast broadband very quickly. That is fine but, while doing that, Openreach bypassed many other residents with equally important jobs: the director of NHS emergency services; a consultant orthopaedic spinal surgeon; three GPs; a CEO responsible for vehicle fleet support for 12 police forces, two first-aid services and two ambulance trusts; a project manager for a national mobile telephone company; project manager for SSE, ironically; a senior TV news correspondent; the editor of a national sports newspaper; and many more, which I will not list now.

I complained about this to the CEO of Openreach and I got diverted to the MPs’ complaints department. Does he know how his company is performing in rural areas? I will keep battling on to break this logjam, but perhaps it would be useful for Ofcom to look into how different infrastructure owners work together in practice. Although we have guidelines, it seems more can be done to facilitate getting cables installed.

A second problem relates to constituents who have been abandoned completely by another company. The company, now branded as Trooli but originally Call Flow, has told residents of Woodlands in my constituency that it is discontinuing its services. That has come out of the blue, with minimal information supplied. They are being told to switch to 4G; the trouble is there is no 4G in that area. Although Trooli says it is within its rights to do this, surely it is unacceptable that a company that has had public money to set up its network can simply walk aways from it, when there is no viable replacement.

[Chris Loder]

Does my hon. Friend agree that some of these unscrupulous providers, who suggest they are going to do things but then backtrack and fail to deliver, should be properly held to account, and that we should find ways to ensure that Ofcom does that?

[Mrs Drummond]

Absolutely, and I hope Ofcom is listening to the debate. It is disgraceful that public money is being used and wasted. Hampshire County Council supported the installation and has done everything it can to help me across the constituency. This is not any fault of the council, and I am grateful for its support. Trooli’s behaviour has been appalling, and I would welcome the Minister’s advice on how I can put this right. I will also ask Ofcom to look at the matter.

This community will be included in the procurement scheme, with CityFibre hooking it up in future. However, the community cannot be left without provision in the meantime, though I hope it will be prioritised for the future work. The Government-funded Hampshire procurement is fantastic news for Meon Valley. The technology is evolving with 5G on the way. It is vital that we use every means of getting better broadband into our communities. I will keep pushing Government and the private sector on this issue, because businesses, families and schools depend on being able to work at high speed. It is very frustrating for everyone when it takes so long to put in.

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[Sarah Dyke (Somerton and Frome) (LD)]

It is a pleasure to serve under your chairship, Mr Dowd, and to speak in this vital debate; I congratulate the hon. Member for West Dorset (Chris Loder) on securing it.

In the modern world, access to the internet is of the utmost importance, yet I worry that those in the hardest-to-reach areas are being left behind. The digital divide has stark impacts on rural communities and on their education and access to services. I have spoken previously about the impacts of the loss of in-person services on rural communities, yet if the online methods of accessing these services are inaccessible, many of my most vulnerable constituents will miss out.

For example, from March 2024, Driver and Vehicle Licensing Agency services will no longer be available in post offices, which will disproportionately affect rural communities. Many bank branches, as we have heard already today, will close across my constituency, leaving customers having to travel further to access banking services or to rely on their broadband connectivity at home, which is rather lacking.

In Somerton and Frome, 4.6% of people—over five times the national average—have broadband speeds below the legal universal service obligation. Nearly a quarter of Somerton and Frome is in a 5G notspot, and 39 postcode areas in my constituency are in a 3G notspot. Many constituents struggle to access services online given their sluggish broadband speeds. Although I welcome some of the Government’s actions to improve rural broadband and mobile connectivity in rural communities, we need to go further to help those in the hardest-to-reach areas.

In Berkley Marsh, just outside of Frome, one constituent faces the very real prospect of having no internet provision next year. They are dependent on wireless broadband from Voneus and a BT landline, with the latter switching off next year. They will be left with broadband speeds of 250 kbps. Another internet provider wanted to supply fibre to their home, but they are being frustrated by other providers. That highlights the plight of those in hard-to-reach areas. It will affect businesses, residents and consumers alike.

Langport and Long Sutton in my constituency are in the worst 10% of areas in the UK for superfast broadband availability. Businesses in Langport suffer from poor internet speeds and struggle to use new and efficient digital solutions. Somerton and Frome has hundreds of agricultural businesses, many of which suffer from woeful broadband speeds, inadequate for them to carry out the multitude of necessary online tasks. The Government estimate that there will be fewer than 100,000 very hard-to-reach premises, but their delivery costs are likely to be above the limits of commercial investment cases, the gap funding approach to Project Gigabit, and the broadband universal service obligation’s reasonable cost threshold. This makes these premises commercially unattractive, which has been heard already today.

Digital isolation has a debilitating impact on our communities. It stifles growth and often means that vibrant rural businesses move away or simply do not locate to the area in the first place.

[Chris Loder]

Would the hon. Lady, my constituency neighbour, agree that the universal service obligation is often used by some providers as an excuse for not actually having to carry out their commitments? Would she also agree that it appears there is almost some sort of cartel-like behaviour going on with mobile providers and broadband providers? Indeed, we shall be exploring some of these things in a debate in the House tomorrow, which I think is about Vodafone and others. Our constituents are paying the price and not getting what the universal service obligation says they should.

[Sarah Dyke]

Clearly, given many of the comments heard today, I would agree with the hon. Gentleman. We need to put more focus on the very hard-to-reach places, particularly in rural areas, to reduce the digital divide and ensure that no one is left behind. I hope the Government are listening to rural areas, and I look forward to seeing progress happen in Somerton and Frome.